Firefox crashes
Hi I have a brand new Macbook Pro (13") with touch bar, latest OS (Sierra 10.12.2), latest Firefox version, lots of RAM (16GB) and storage.
When I have several tabs open, working on a translation project with online dictionaries, frequently, when I move the cursor back to this page (http://www.sanskrit-lexicon.uni-koeln.de/scans/AP90Scan/2014/web/webtc1/index.php), and sometimes to other unrelated tabs, Firefox crashes. I've filed numerous crash reports in the last few weeks through your auto-reporting system.
This is often happening several times a day. I much prefer Firefox over Safari and Chrome. Is there some fix you folks can create to stop these crashes?
Krejt Përgjigjet (6)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-2ab01e59-ff3e-42fc-b63e-b34892170115 1/15/17 12:47 PM bp-434c1a11-3bf8-4078-bd42-9efc12170115 1/15/17 6:54 AM bp-0f0f9e9d-3dac-4718-b5b0-5f6882170114 1/14/17 9:41 AM bp-100233fd-de0a-43e0-b061-4710f2170114 1/14/17 8:40 AM bp-64473d1e-0ddb-4502-853b-38d2a2170113
I couldn't figure out how to get back to my original question on your system: to repeat it, i have a new macbook pro, latest os, latest firefox, touch bar, plenty of RAM and storage, and firefox is crashing frequently
jfhartzell said
I couldn't figure out how to get back to my original question on your system
Go to the top of any support.mozilla.org web page and press your username to see your Mozilla profile. Including your questions and answers.
bp-2ab01e59-ff3e-42fc-b63e-b34892170115 1/15/17 12:47 PM bp-434c1a11-3bf8-4078-bd42-9efc12170115 1/15/17 6:54 AM bp-0f0f9e9d-3dac-4718-b5b0-5f6882170114 1/14/17 9:41 AM bp-100233fd-de0a-43e0-b061-4710f2170114 1/14/17 8:40 AM bp-64473d1e-0ddb-4502-853b-38d2a2170113 1/13/17 9:17 AM
Could be a problem with the font that Firefox uses on that page.
You can check for corrupted and duplicate fonts and other font issues.
Thanks for the suggestion; i ran sudo atsutil databases -remove, but to no effect. Problem persists. Any other suggestions?