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Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

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I have had no problem loading any website in Firefox. The problem is when logging in to my Verizon webmail account. The Verizon Webmail home page loads with no problem, but when I sign in I get this:

The connection was interrupted.

The connection to auth.verizon.net was interrupted while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few

   moments.  (The site is not too busy for Internet Explorer to open)
 If you are unable to load any pages, check your computer's network
   connection.  (There is no problem loading any other pages but this one)
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.  (Since Firefox can open all other webpages it would appear that my firewall is permitting Firefox to access the Web)

None of the solutions under "Firefox can't open websites but other browsers can" or something to the effect of "It only happens with some websites" really applied, but I tried them anyway. Nothing worked. I have not recently updated Firefox, unless it self updates, but I do not recall any recent messages to that effect. What is keeping me from logging into my webmail on Firefox, but not on IE? I prefer Firefox to IE, but if I have to have IE open to check my email I might as well only have one browser open and end all this clicking back and forth.

Any help would be appreciated. Thanks.

Dodatne podrobnosti o sistemu

Nameščeni vtičniki

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • 5.1.20125.0
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.

Program

  • Uporabniški agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

Več informacij

Application Basics
Name
Firefox
Version
18.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130201065344
browser.startup.homepage_override.mstone
18.0.2
extensions.lastAppVersion
18.0.2
font.internaluseonly.changed
false
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1364049117
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
print.print_printer
Samsung CLP-310 Series
print.printer_Samsung_CLP-310_Series.print_bgcolor
false
print.printer_Samsung_CLP-310_Series.print_bgimages
false
print.printer_Samsung_CLP-310_Series.print_command
print.printer_Samsung_CLP-310_Series.print_downloadfonts
false
print.printer_Samsung_CLP-310_Series.print_edge_bottom
0
print.printer_Samsung_CLP-310_Series.print_edge_left
0
print.printer_Samsung_CLP-310_Series.print_edge_right
0
print.printer_Samsung_CLP-310_Series.print_edge_top
0
print.printer_Samsung_CLP-310_Series.print_evenpages
true
print.printer_Samsung_CLP-310_Series.print_footercenter
print.printer_Samsung_CLP-310_Series.print_footerleft
&PT
print.printer_Samsung_CLP-310_Series.print_footerright
&D
print.printer_Samsung_CLP-310_Series.print_headercenter
print.printer_Samsung_CLP-310_Series.print_headerleft
&T
print.printer_Samsung_CLP-310_Series.print_headerright
&U
print.printer_Samsung_CLP-310_Series.print_in_color
true
print.printer_Samsung_CLP-310_Series.print_margin_bottom
0.5
print.printer_Samsung_CLP-310_Series.print_margin_left
0.5
print.printer_Samsung_CLP-310_Series.print_margin_right
0.5
print.printer_Samsung_CLP-310_Series.print_margin_top
0.5
print.printer_Samsung_CLP-310_Series.print_oddpages
true
print.printer_Samsung_CLP-310_Series.print_orientation
0
print.printer_Samsung_CLP-310_Series.print_page_delay
50
print.printer_Samsung_CLP-310_Series.print_paper_data
1
print.printer_Samsung_CLP-310_Series.print_paper_height
11.00
print.printer_Samsung_CLP-310_Series.print_paper_size_type
0
print.printer_Samsung_CLP-310_Series.print_paper_size_unit
0
print.printer_Samsung_CLP-310_Series.print_paper_width
8.50
print.printer_Samsung_CLP-310_Series.print_reversed
false
print.printer_Samsung_CLP-310_Series.print_scaling
1.00
print.printer_Samsung_CLP-310_Series.print_shrink_to_fit
true
print.printer_Samsung_CLP-310_Series.print_to_file
false
print.printer_Samsung_CLP-310_Series.print_unwriteable_margin_bottom
0
print.printer_Samsung_CLP-310_Series.print_unwriteable_margin_left
0
print.printer_Samsung_CLP-310_Series.print_unwriteable_margin_right
0
print.printer_Samsung_CLP-310_Series.print_unwriteable_margin_top
0
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0102
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
Driver Date
1-27-2011
Driver Version
8.15.10.2291
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Andrew
  • Top 25 Contributor
  • Moderator
251 rešitev 3018 odgovorov
Objavljeno

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Koristen odgovor

Thanks for your reply feer56. I did find that solution under "It only happens with certain websites". It was actually the first thing I tried and I have tried that several times since, with no luck.

Andrew
  • Top 25 Contributor
  • Moderator
251 rešitev 3018 odgovorov
Objavljeno

Does this error persist on another browser? Has this site worked in the past?

Lastnik vprašanja

Yes it has always worked up until a few days ago. The only other browser I have is IE and as I have said, it loads on IE with no problem every time.

cor-el
  • Top 10 Contributor
  • Moderator
10751 rešitev 96757 odgovorov
Objavljeno

Try to reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Koristen odgovor

Thanks, but none of that worked.

cor-el
  • Top 10 Contributor
  • Moderator
10751 rešitev 96757 odgovorov
Objavljeno

You can try to reset (power off/on) the router.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.