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Hi Mozilla,

My Firefox browser updated and I can no longer access facebook, twitter, or other sites. Below is an example of the error message I get.

https://www.facebook.com/

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: true HTTP Public Key Pinning: true

Certificate chain:


BEGIN CERTIFICATE-----

MIIGMDCCBRigAwIBAgIQC5bdGAoK9GcNIRNiI5SkMjANBgkqhkiG9w0BAQsFADBw MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3 d3cuZGlnaWNlcnQuY29tMS8wLQYDVQQDEyZEaWdpQ2VydCBTSEEyIEhpZ2ggQXNz dXJhbmNlIFNlcnZlciBDQTAeFw0xOTAzMDgwMDAwMDBaFw0xOTA2MDYxMjAwMDBa MGExCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJDQTETMBEGA1UEBxMKTWVubG8gUGFy azEXMBUGA1UEChMORmFjZWJvb2ssIEluYy4xFzAVBgNVBAMMDiouZmFjZWJvb2su Y29tMFkwEwYHKoZIzj0CAQYIKoZIzj0DAQcDQgAEUYmYl/ughsSSMESPSvbZ+WME uccF7tfZDid9xH/jVCpLi5ev+jepkowB/kPmMHUM7jFtIdo9G8pH4+w/UsqQ8KOC A54wggOaMB8GA1UdIwQYMBaAFFFo/5CvAgd1PMzZZWRiohK4WXI7MB0GA1UdDgQW BBROAwZhQ6neuhjMDSYDfYGOoatHqTCBxwYDVR0RBIG/MIG8gg4qLmZhY2Vib29r LmNvbYIGZmIuY29tgg4qLnh6LmZiY2RuLm5ldIIOKi54eS5mYmNkbi5uZXSCDGZh Y2Vib29rLmNvbYIOKi5mYWNlYm9vay5uZXSCECoubS5mYWNlYm9vay5jb22CCCou ZmIuY29tgg4qLnh4LmZiY2RuLm5ldIIPKi5tZXNzZW5nZXIuY29tggsqLmZiY2Ru Lm5ldIINbWVzc2VuZ2VyLmNvbYILKi5mYnNieC5jb20wDgYDVR0PAQH/BAQDAgeA MB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcDAjB1BgNVHR8EbjBsMDSgMqAw hi5odHRwOi8vY3JsMy5kaWdpY2VydC5jb20vc2hhMi1oYS1zZXJ2ZXItZzYuY3Js MDSgMqAwhi5odHRwOi8vY3JsNC5kaWdpY2VydC5jb20vc2hhMi1oYS1zZXJ2ZXIt ZzYuY3JsMEwGA1UdIARFMEMwNwYJYIZIAYb9bAEBMCowKAYIKwYBBQUHAgEWHGh0 dHBzOi8vd3d3LmRpZ2ljZXJ0LmNvbS9DUFMwCAYGZ4EMAQICMIGDBggrBgEFBQcB AQR3MHUwJAYIKwYBBQUHMAGGGGh0dHA6Ly9vY3NwLmRpZ2ljZXJ0LmNvbTBNBggr BgEFBQcwAoZBaHR0cDovL2NhY2VydHMuZGlnaWNlcnQuY29tL0RpZ2lDZXJ0U0hB MkhpZ2hBc3N1cmFuY2VTZXJ2ZXJDQS5jcnQwDAYDVR0TAQH/BAIwADCCAQQGCisG AQQB1nkCBAIEgfUEgfIA8AB2ALvZ37wfinG1k5Qjl6qSe0c4V5UKq1LoGpCWZDaO HtGFAAABaVzxBoUAAAQDAEcwRQIgFz+1EcKmydHQMSNzfBgQQJ2+0a4+Kr3fzDhj MPF9d6sCIQDRpbiMtGJECRAY66i5KfCYQAupiWYIVBzgERSX1tH7/wB2AId1v+dZ fPiMQ5lfvfNu/1aNR1Y2/0q1YMG06v9eoIMPAAABaVzxB8cAAAQDAEcwRQIhAMMp z3zpdchLbfisbsbtvlBrpIeu2ZvmM2EfLJjqvrWrAiBSDjYmuDWsch7Joe9xN/DX wRH1Taq0C3PLS2p9m9Im9TANBgkqhkiG9w0BAQsFAAOCAQEAHmf0wFs0wLW2boGp nytfqKiD6zX1B4MJl70UDTd3HwG9+uQsaNgwRBlN3NNmXDgdGNSwhDzORhr4cZfn G+J/8DMsfVBousEwP7FTSFdjaAkUW9RbZCJaMKOcs5efUX4p+Up4axiR2/L8cnr9 t3MavjXe4FkKZAbBIU4igKwzjejm4o+rG7dytV7Gug1HO2UO2Cu6CtOC6EcnOwQb 2h2/TTLg3XDHTyfKgpLJkrilMEs98mlrMvCj9KOqoAFAKhmH6Rj9zIfqGJ7ifEb/ T83fLQfoQ4auwB7Rmv8HoxjU2rPEqs6POgKKaomeVVnkCJq89tdcoPPlWgwzuQsd /TRiYQ==


END CERTIFICATE-----
BEGIN CERTIFICATE-----

MIIEsTCCA5mgAwIBAgIQBOHnpNxc8vNtwCtCuF0VnzANBgkqhkiG9w0BAQsFADBs MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3 d3cuZGlnaWNlcnQuY29tMSswKQYDVQQDEyJEaWdpQ2VydCBIaWdoIEFzc3VyYW5j ZSBFViBSb290IENBMB4XDTEzMTAyMjEyMDAwMFoXDTI4MTAyMjEyMDAwMFowcDEL MAkGA1UEBhMCVVMxFTATBgNVBAoTDERpZ2lDZXJ0IEluYzEZMBcGA1UECxMQd3d3 LmRpZ2ljZXJ0LmNvbTEvMC0GA1UEAxMmRGlnaUNlcnQgU0hBMiBIaWdoIEFzc3Vy YW5jZSBTZXJ2ZXIgQ0EwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQC2 4C/CJAbIbQRf1+8KZAayfSImZRauQkCbztyfn3YHPsMwVYcZuU+UDlqUH1VWtMIC Kq/QmO4LQNfE0DtyyBSe75CxEamu0si4QzrZCwvV1ZX1QK/IHe1NnF9Xt4ZQaJn1 itrSxwUfqJfJ3KSxgoQtxq2lnMcZgqaFD15EWCo3j/018QsIJzJa9buLnqS9UdAn 4t07QjOjBSjEuyjMmqwrIw14xnvmXnG3Sj4I+4G3FhahnSMSTeXXkgisdaScus0X sh5ENWV/UyU50RwKmmMbGZJ0aAo3wsJSSMs5WqK24V3B3aAguCGikyZvFEohQcft bZvySC/zA/WiaJJTL17jAgMBAAGjggFJMIIBRTASBgNVHRMBAf8ECDAGAQH/AgEA MA4GA1UdDwEB/wQEAwIBhjAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIw NAYIKwYBBQUHAQEEKDAmMCQGCCsGAQUFBzABhhhodHRwOi8vb2NzcC5kaWdpY2Vy dC5jb20wSwYDVR0fBEQwQjBAoD6gPIY6aHR0cDovL2NybDQuZGlnaWNlcnQuY29t L0RpZ2lDZXJ0SGlnaEFzc3VyYW5jZUVWUm9vdENBLmNybDA9BgNVHSAENjA0MDIG BFUdIAAwKjAoBggrBgEFBQcCARYcaHR0cHM6Ly93d3cuZGlnaWNlcnQuY29tL0NQ UzAdBgNVHQ4EFgQUUWj/kK8CB3U8zNllZGKiErhZcjswHwYDVR0jBBgwFoAUsT7D aQP4v0cB1JgmGggC72NkK8MwDQYJKoZIhvcNAQELBQADggEBABiKlYkD5m3fXPwd aOpKj4PWUS+Na0QWnqxj9dJubISZi6qBcYRb7TROsLd5kinMLYBq8I4g4Xmk/gNH E+r1hspZcX30BJZr01lYPf7TMSVcGDiEo+afgv2MW5gxTs14nhr9hctJqvIni5ly /D6q1UEL2tU2ob8cbkdJf17ZSHwD2f2LSaCYJkJA69aSEaRkCldUxPUd1gJea6zu xICaEnL6VpPX/78whQYwvwt/Tv9XBZ0k7YXDK/umdaisLRbvfXknsuvCnQsH6qqF 0wGjIChBWUMo0oHjqvbsezt3tkBigAVBRQHvFwY+3sAzm2fTYS5yh+Rp/BIAV0Ae cPUeybQ=


END CERTIFICATE-----
Hi Mozilla, My Firefox browser updated and I can no longer access facebook, twitter, or other sites. Below is an example of the error message I get. https://www.facebook.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: true Certificate chain: -----BEGIN CERTIFICATE----- MIIGMDCCBRigAwIBAgIQC5bdGAoK9GcNIRNiI5SkMjANBgkqhkiG9w0BAQsFADBw MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3 d3cuZGlnaWNlcnQuY29tMS8wLQYDVQQDEyZEaWdpQ2VydCBTSEEyIEhpZ2ggQXNz dXJhbmNlIFNlcnZlciBDQTAeFw0xOTAzMDgwMDAwMDBaFw0xOTA2MDYxMjAwMDBa MGExCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJDQTETMBEGA1UEBxMKTWVubG8gUGFy azEXMBUGA1UEChMORmFjZWJvb2ssIEluYy4xFzAVBgNVBAMMDiouZmFjZWJvb2su Y29tMFkwEwYHKoZIzj0CAQYIKoZIzj0DAQcDQgAEUYmYl/ughsSSMESPSvbZ+WME uccF7tfZDid9xH/jVCpLi5ev+jepkowB/kPmMHUM7jFtIdo9G8pH4+w/UsqQ8KOC A54wggOaMB8GA1UdIwQYMBaAFFFo/5CvAgd1PMzZZWRiohK4WXI7MB0GA1UdDgQW BBROAwZhQ6neuhjMDSYDfYGOoatHqTCBxwYDVR0RBIG/MIG8gg4qLmZhY2Vib29r LmNvbYIGZmIuY29tgg4qLnh6LmZiY2RuLm5ldIIOKi54eS5mYmNkbi5uZXSCDGZh Y2Vib29rLmNvbYIOKi5mYWNlYm9vay5uZXSCECoubS5mYWNlYm9vay5jb22CCCou ZmIuY29tgg4qLnh4LmZiY2RuLm5ldIIPKi5tZXNzZW5nZXIuY29tggsqLmZiY2Ru Lm5ldIINbWVzc2VuZ2VyLmNvbYILKi5mYnNieC5jb20wDgYDVR0PAQH/BAQDAgeA MB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcDAjB1BgNVHR8EbjBsMDSgMqAw hi5odHRwOi8vY3JsMy5kaWdpY2VydC5jb20vc2hhMi1oYS1zZXJ2ZXItZzYuY3Js MDSgMqAwhi5odHRwOi8vY3JsNC5kaWdpY2VydC5jb20vc2hhMi1oYS1zZXJ2ZXIt ZzYuY3JsMEwGA1UdIARFMEMwNwYJYIZIAYb9bAEBMCowKAYIKwYBBQUHAgEWHGh0 dHBzOi8vd3d3LmRpZ2ljZXJ0LmNvbS9DUFMwCAYGZ4EMAQICMIGDBggrBgEFBQcB AQR3MHUwJAYIKwYBBQUHMAGGGGh0dHA6Ly9vY3NwLmRpZ2ljZXJ0LmNvbTBNBggr BgEFBQcwAoZBaHR0cDovL2NhY2VydHMuZGlnaWNlcnQuY29tL0RpZ2lDZXJ0U0hB MkhpZ2hBc3N1cmFuY2VTZXJ2ZXJDQS5jcnQwDAYDVR0TAQH/BAIwADCCAQQGCisG AQQB1nkCBAIEgfUEgfIA8AB2ALvZ37wfinG1k5Qjl6qSe0c4V5UKq1LoGpCWZDaO HtGFAAABaVzxBoUAAAQDAEcwRQIgFz+1EcKmydHQMSNzfBgQQJ2+0a4+Kr3fzDhj MPF9d6sCIQDRpbiMtGJECRAY66i5KfCYQAupiWYIVBzgERSX1tH7/wB2AId1v+dZ fPiMQ5lfvfNu/1aNR1Y2/0q1YMG06v9eoIMPAAABaVzxB8cAAAQDAEcwRQIhAMMp z3zpdchLbfisbsbtvlBrpIeu2ZvmM2EfLJjqvrWrAiBSDjYmuDWsch7Joe9xN/DX wRH1Taq0C3PLS2p9m9Im9TANBgkqhkiG9w0BAQsFAAOCAQEAHmf0wFs0wLW2boGp nytfqKiD6zX1B4MJl70UDTd3HwG9+uQsaNgwRBlN3NNmXDgdGNSwhDzORhr4cZfn G+J/8DMsfVBousEwP7FTSFdjaAkUW9RbZCJaMKOcs5efUX4p+Up4axiR2/L8cnr9 t3MavjXe4FkKZAbBIU4igKwzjejm4o+rG7dytV7Gug1HO2UO2Cu6CtOC6EcnOwQb 2h2/TTLg3XDHTyfKgpLJkrilMEs98mlrMvCj9KOqoAFAKhmH6Rj9zIfqGJ7ifEb/ T83fLQfoQ4auwB7Rmv8HoxjU2rPEqs6POgKKaomeVVnkCJq89tdcoPPlWgwzuQsd /TRiYQ== -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIEsTCCA5mgAwIBAgIQBOHnpNxc8vNtwCtCuF0VnzANBgkqhkiG9w0BAQsFADBs MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3 d3cuZGlnaWNlcnQuY29tMSswKQYDVQQDEyJEaWdpQ2VydCBIaWdoIEFzc3VyYW5j ZSBFViBSb290IENBMB4XDTEzMTAyMjEyMDAwMFoXDTI4MTAyMjEyMDAwMFowcDEL MAkGA1UEBhMCVVMxFTATBgNVBAoTDERpZ2lDZXJ0IEluYzEZMBcGA1UECxMQd3d3 LmRpZ2ljZXJ0LmNvbTEvMC0GA1UEAxMmRGlnaUNlcnQgU0hBMiBIaWdoIEFzc3Vy YW5jZSBTZXJ2ZXIgQ0EwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQC2 4C/CJAbIbQRf1+8KZAayfSImZRauQkCbztyfn3YHPsMwVYcZuU+UDlqUH1VWtMIC Kq/QmO4LQNfE0DtyyBSe75CxEamu0si4QzrZCwvV1ZX1QK/IHe1NnF9Xt4ZQaJn1 itrSxwUfqJfJ3KSxgoQtxq2lnMcZgqaFD15EWCo3j/018QsIJzJa9buLnqS9UdAn 4t07QjOjBSjEuyjMmqwrIw14xnvmXnG3Sj4I+4G3FhahnSMSTeXXkgisdaScus0X sh5ENWV/UyU50RwKmmMbGZJ0aAo3wsJSSMs5WqK24V3B3aAguCGikyZvFEohQcft bZvySC/zA/WiaJJTL17jAgMBAAGjggFJMIIBRTASBgNVHRMBAf8ECDAGAQH/AgEA MA4GA1UdDwEB/wQEAwIBhjAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIw NAYIKwYBBQUHAQEEKDAmMCQGCCsGAQUFBzABhhhodHRwOi8vb2NzcC5kaWdpY2Vy dC5jb20wSwYDVR0fBEQwQjBAoD6gPIY6aHR0cDovL2NybDQuZGlnaWNlcnQuY29t L0RpZ2lDZXJ0SGlnaEFzc3VyYW5jZUVWUm9vdENBLmNybDA9BgNVHSAENjA0MDIG BFUdIAAwKjAoBggrBgEFBQcCARYcaHR0cHM6Ly93d3cuZGlnaWNlcnQuY29tL0NQ UzAdBgNVHQ4EFgQUUWj/kK8CB3U8zNllZGKiErhZcjswHwYDVR0jBBgwFoAUsT7D aQP4v0cB1JgmGggC72NkK8MwDQYJKoZIhvcNAQELBQADggEBABiKlYkD5m3fXPwd aOpKj4PWUS+Na0QWnqxj9dJubISZi6qBcYRb7TROsLd5kinMLYBq8I4g4Xmk/gNH E+r1hspZcX30BJZr01lYPf7TMSVcGDiEo+afgv2MW5gxTs14nhr9hctJqvIni5ly /D6q1UEL2tU2ob8cbkdJf17ZSHwD2f2LSaCYJkJA69aSEaRkCldUxPUd1gJea6zu xICaEnL6VpPX/78whQYwvwt/Tv9XBZ0k7YXDK/umdaisLRbvfXknsuvCnQsH6qqF 0wGjIChBWUMo0oHjqvbsezt3tkBigAVBRQHvFwY+3sAzm2fTYS5yh+Rp/BIAV0Ae cPUeybQ= -----END CERTIFICATE-----

Izbrana rešitev

Hi Adze99, thank you for sharing the certificates. They look legit. Perhaps there is a problem with Firefox's certificate store file which is the final link in the chain to verify the signature on that second certificate.

If you haven't already, could you do a normal Firefox exit and a normal Windows shutdown and restart to release file locks and complete any pending updates.

If problems continue with Firefox after that, try removing the cert9.db file as described in this article (Firefox will generate a new one): What do the security warning codes mean? -- "Corrupted certificate store" section.

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jscher2000
  • Top 10 Contributor
8435 rešitev 68838 odgovorov

Izbrana rešitev

Hi Adze99, thank you for sharing the certificates. They look legit. Perhaps there is a problem with Firefox's certificate store file which is the final link in the chain to verify the signature on that second certificate.

If you haven't already, could you do a normal Firefox exit and a normal Windows shutdown and restart to release file locks and complete any pending updates.

If problems continue with Firefox after that, try removing the cert9.db file as described in this article (Firefox will generate a new one): What do the security warning codes mean? -- "Corrupted certificate store" section.

Hi Adze99, thank you for sharing the certificates. They look legit. Perhaps there is a problem with Firefox's certificate store file which is the final link in the chain to verify the signature on that second certificate. If you haven't already, could you do a normal Firefox exit and a normal Windows shutdown and restart to release file locks and complete any pending updates. If problems continue with Firefox after that, try removing the '''cert9.db''' file as described in this article (Firefox will generate a new one): [[What do the security warning codes mean?]] -- "Corrupted certificate store" section.
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It worked! Thank you!

It worked! Thank you!
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cor-el
  • Top 10 Contributor
  • Moderator
17205 rešitev 155465 odgovorov

I've recently seen more reports about a corrupted DigiCert SHA2 High Assurance Server CA intermediate certificate. Would there be servers that are sending a certificate that are sending an older version of this certificate? It is probably sufficient to only remove this intermediate certificate in the Certificate Manager, that way you do not lose all other cached intermediate certificates.

  • Options/Preferences -> Privacy & Security
    Certificates: View Certificates -> Authorities
I've recently seen more reports about a corrupted <b>DigiCert SHA2 High Assurance Server CA</b> intermediate certificate. Would there be servers that are sending a certificate that are sending an older version of this certificate? It is probably sufficient to only remove this intermediate certificate in the Certificate Manager, that way you do not lose all other cached intermediate certificates. *Options/Preferences -> Privacy & Security<br>Certificates: View Certificates -> Authorities
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