Iskanje po podpori

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Profile selection window is just black when I open FF

  • 2 odgovora
  • 1 ima to težavo
  • 9 ogledov
  • Zadnji odgovor od miha25

more options

1. Start FF. 2. Profile selection window opens as expected. 3. Profile selection window is completely black, no text or other contols are visible. 4. If I press enter, FF starts with the last used profile as expected.

Expected behaviour: In step 3) the window should contain a visible list of existing profiles and buttons to create or delete profiles.

Vsi odgovori (2)

more options

Thank you for your question. Currently in version 33, Firefox has implemented a new, faster way of loading webpages. This new feature is called OMTC. However, there are still some tweaks Mozilla developers are making to this.

There is a known issue that Mozilla works on very hard to fix: if you are experiencing black webpages on some sites, here's what you can do to avoid the problem in the meantime:

Try starting Firefox in Safe Mode. If the problem no longer happens in Safe Mode, please turn off hardware acceleration and then restart Firefox normally.

Please let us know if this solves the problem. Engineering is also gathering more information about the issue would request that you fill out this survey


Thank you!

more options

Thank you for your help. I have checked Hardware acceleration and it was already turned off, so this couldn't be the reason.

I have tried running Firefox in safe mode by holding Shift key while clicking the icon. The window was not black anymore, it has shown the content it should. However, I'm not sure the Firefox really run in safe mode because my add-ons are still active and working. When I tried running Firefox normally (without Shift) the profile selection window is still black.