Zobrazenie otázok označených: Zobraziť všetky otázky

Is my email blocked by Mozilla?

Hi. I'm really frustrated. I had to reset my Windows PC yesterday. I tried to reinstall FireFox but the "Firefox Installer.exe" and "Firefox Setup 84.0.1.exe" don't respe… (čítať viac)

Hi. I'm really frustrated. I had to reset my Windows PC yesterday. I tried to reinstall FireFox but the "Firefox Installer.exe" and "Firefox Setup 84.0.1.exe" don't respect Windows standards installing into "C:\Program Files" but rather force the installation of FF into C:\Users\{user}\AppData\(Local, LocalLow, and Roaming)!! It was so frustrating and I acted out of haste and wrote a nasty feedback to Mozilla last night and I'm sorry about that :( I am just very frustrated why Mozilla is installing FF wherever it wants to!

Anyway, I think my email account is blocked now and when I tried to sign into my Sync acct, it says:

    [[ Sorry. We’ve locked your account.
    The confirmation email we sent to *****@ hotmail com was returned and we’ve locked your account 
    to protect your Firefox data.
    If this is a valid email address, let us know and we can help unlock your account.
    No longer own that email? Create a new account ]]

My email is not blocking anyone and I'm receiving emails from everyone as of this writing. I need to fetch my bookmarks and plugins.

Help please!

Thanks Ken

Otázku položil(a) Ken94105 Pred 3 týždňami

Posledná odpoveď od Ken94105 Pred 3 týždňami

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (čítať viac)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Otázku položil(a) adamsterbinszky Pred 1 mesiacom

Posledná odpoveď od Kiki Pred 1 mesiacom

HUGE PROBLEM! No access to my verification email.

Today I deleted a folder containing firefox data without knowing it while making space for a windows update. Sadly firefox contains almost all password data - usually a 2… (čítať viac)

Today I deleted a folder containing firefox data without knowing it while making space for a windows update. Sadly firefox contains almost all password data - usually a 24 random character string. I tried to sync my device with the online account for which I know the password. BUT my email account is protected by a string known only by firefox. I can log in to my firefox account to the moment until the second verification step. Unfortunately I can't retrive my email nor reset the password for the account, which itself is a huge hub for other online accounts. If I can not access the firefox sync account I will have a lots of trouble. Is there any possibility to skip the second verification step? Or are all my passwords and accounts lost?

Otázku položil(a) fffffffff12345678 Pred 2 mesiacmi

  • Archivované

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (čítať viac)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Otázku položil(a) Титан 2 Pred 6 mesiacmi

Posledná odpoveď od Kiki Pred 3 mesiacmi

my old email acct was hacked sct581@yahoo.com,, no longer have access to it

want to get my old bookmarks from my acct that was hacked but i have no way of betting into my old email thanks to the morons that own yahoo now,, after 30 years they wer… (čítať viac)

want to get my old bookmarks from my acct that was hacked but i have no way of betting into my old email thanks to the morons that own yahoo now,, after 30 years they were not even smart enough to figure out i know who i am,,

Otázku položil(a) Linden Allman Pred 4 mesiacmi

Posledná odpoveď od Linden Allman Pred 4 mesiacmi

Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (čítať viac)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Otázku položil(a) BlackWeta Pred 4 mesiacmi

Posledná odpoveď od FredMcD Pred 4 mesiacmi

  • Vyriešené

Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (čítať viac)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Otázku položil(a) 1319324245 Pred 5 mesiacmi

Na otázku odpovedal(a) 1319324245 Pred 5 mesiacmi

  • Archivované

How do I get help unlocking my account?

I have a Firefox account associated with an e-mail account that wasn't working for a while. It's working again, but when I try to login, I get this message: "he confirmat… (čítať viac)

I have a Firefox account associated with an e-mail account that wasn't working for a while. It's working again, but when I try to login, I get this message: "he confirmation email we sent to ****@******.com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." How do I get this help? The link sends me to the support forum.

Otázku položil(a) brad30 Pred 6 mesiacmi

Posledná odpoveď od brad30 Pred 6 mesiacmi

  • Archivované

forgotten password

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email… (čítať viac)

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email are highlighted but on clicking on them I get a screeen the says there is a uidfault. any help would be appreciated, thank you John.

Otázku položil(a) john508robinson Pred 6 mesiacmi

Posledná odpoveď od cor-el Pred 6 mesiacmi

  • Archivované

Password change

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com>… (čítať viac)

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com> with links but unfortunately the link and as a matter of fact the whole email is kind of broken, the link the i was provided was sending me to the the firefox accounts page and it says "Bad Request" Invalid parameter:ui, i can't log in, i cant change passwords, i tried multiple times but no solutions so far. tried refreshing, tried copying the link manually, something is missing.

Otázku položil(a) Denis Pred 6 mesiacmi

Posledná odpoveď od Roland Tanglao Pred 6 mesiacmi

  • Archivované

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (čítať viac)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Otázku položil(a) 029gautam Pred 6 mesiacmi

Posledná odpoveď od Wesley Branton Pred 6 mesiacmi

  • Archivované

Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (čítať viac)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Otázku položil(a) maciejszupiluk Pred 11 mesiacmi

Posledná odpoveď od AliceWyman Pred 7 mesiacmi

  • Archivované

Ive just left my company, and now have no access to email. i just tried to access my account but email verifcation bounced, so now my account is locked. help!

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have… (čítať viac)

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have a secondary email address set). I know dumb....

so now my account is locked and i have no way of accessing the primary email.

I need to acceess a heap of passwords and bookmarks...

thankfully ive logged into my account here so I can ask for help.

is there a way to add a secondary email to my account? pls help Brad

Otázku položil(a) anderson4 Pred 8 mesiacmi

Posledná odpoveď od FredMcD Pred 8 mesiacmi

  • Archivované

I'm trying to verify if someone stole my browser information under my email address z @comcast.net I'm getting the verifycation email but not able to access

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure… (čítať viac)

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure it. When I entered my email address z @comcast.net I received the verification code in my inbox but the new account display gave error code email returned misspelled.

I'm afraid my browser was hacked for my saved bookmark information and access. When I did get it back after rebooting Mozilla requested a new profile so I created "default user - zisses no additional user".

I then went back in and created the support account under the email x @gmail.com - I have attached below both of the verification codes I recieived from trying to create the support account. The zpggre account does not grant me access so can you be sure someone isn't accessing my information with it's use and please let me know what if anything is fraudulent and shut if down?

Otázku položil(a) zissesrealestate Pred 8 mesiacmi

Posledná odpoveď od FredMcD Pred 8 mesiacmi

  • Archivované

Can someone change my account's primary email?

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now. Unfortunately, I needed to reinstal… (čítať viac)

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.

Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.

Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?

(On another note, why put a secondary email if you can't even use it for situations like this? :) )

Otázku položil(a) Ricardo Pred 9 mesiacmi

Posledná odpoveď od Ricardo Pred 8 mesiacmi

  • Vyriešené
  • Archivované

My mozilla account was blocked for security reasons

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but… (čítať viac)

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but now mozilla is blocking me to log in any ideas what i shoud do? Thank you in advice.

Otázku položil(a) pi4a955 Pred 9 mesiacmi

Na otázku odpovedal(a) cor-el Pred 9 mesiacmi

  • Archivované

How do I disable email confrimation for signing in into firefox account?

When I log in into firefox sync from the new device, I'm being asked to provide verification code from email. I have not enabled 2FA, I do nto want this as it does not ad… (čítať viac)

When I log in into firefox sync from the new device, I'm being asked to provide verification code from email.

I have not enabled 2FA, I do nto want this as it does not add any security to log in, and is just a bother, especially since emails form Mozilla are treated as phishing and/or spam.

How do I disable this "feature"?

Otázku položil(a) marcin.raczkowski Pred 9 mesiacmi

Posledná odpoveď od marcin.raczkowski Pred 9 mesiacmi

  • Archivované

change email address

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the… (čítať viac)

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the old one what do i do?

Otázku položil(a) nichunter245 Pred 10 mesiacmi

Posledná odpoveď od cor-el Pred 10 mesiacmi

  • Archivované

problem about receiving 6 figures authentication code by email

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there… (čítať viac)

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

Otázku položil(a) elnoichi Pred 10 mesiacmi

Posledná odpoveď od cor-el Pred 10 mesiacmi