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Firefox account has got locked

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the… (čítať viac)

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the same issue. If I lost this account, all my other accounts will be lost Please, help. Thanks & Regards.

Otázku položil(a) Rakib Pred 2 dňami

Locked out of Firefox sync, formal request to delete personal data best solution?

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who … (čítať viac)

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who do I contact to either get my account deleted so I can start again, or get an account reset option set to my e-mail address? Ultimately none of my devices are logged in, and I cannot find my backup code.

The impression I have so far is that you have to sign in with another e-mail account (which is what I have done now), but this is not the e-mail account I want to use.

If Mozilla are storing my name and contact details for the sign in, would the best route be a formal request for deletion of personal data?

Thanks

Otázku položil(a) jim.clow Pred 4 dňami

Posledná odpoveď od jim.clow Pred 2 dňami

Locked out of my account

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled corre… (čítať viac)

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled correctly and is accepting incoming emails. I've made a new account to write this message, I need access to my original account asap, how can I sort this?

Otázku položil(a) illbeback29 Pred 1 týždňom

Cannot change email because service provider has cancelled primary email.

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no long… (čítať viac)

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no longer receive email at this address! Is there a phone number to contact someone for help?

Otázku položil(a) Perry Pred 1 týždňom

Mailserver does not exist

I can´t verify anything because my old mailserver tele2.se does not exist any more. old mail os.be@tele2.se please answer with new mail beoslse@gmail.com /Bertil ÖStergr… (čítať viac)

I can´t verify anything because my old mailserver tele2.se does not exist any more. old mail os.be@tele2.se please answer with new mail beoslse@gmail.com

/Bertil ÖStergren

Otázku položil(a) os.be Pred 2 týždňami

Help me delete my account

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete i… (čítať viac)

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete it, what can I do ? Please help me soon Is there an email to contact Firefox for such matters? or what should I do?

Otázku položil(a) mycommanon Pred 1 mesiacom

Posledná odpoveď od Bithiah Pred 2 týždňami

Change username

I've seen the answer to this on a couple of other Q&A posts, but just in case... On the Edit Profile page, under Username, it lets you delete the existing name and ty… (čítať viac)

I've seen the answer to this on a couple of other Q&A posts, but just in case...

On the Edit Profile page, under Username, it lets you delete the existing name and type in your own. And a helpful instruction tells you permissible characters. But if you attempt save the change, you get an error message.

The other Q&A posts say that you can't, in fact, change your Username. If so, why doesn't the Edit Profile page say so? Why does it mislead you into attempting to change your Username?

Also, the note under the Username textbox says, "Keep in mind that your username is visible to the public." So, if your e-mail includes some form of your personal name, and that name becomes your username by default (which happened to me), and you never notice this, you get exposed (such as by posting a query here)? But in fact, the "Keep in mind..." instruction isn't fully true. As one of the other Q&A posts says, if you choose a display name (which is blank until you add one), your username is NOT exposed. But the Edit Profile page doesn't tell you this.

So, the whole Username portion of the Edit Profile page is very misleading. It needs to be clarified. And, when you sign up for Firefox, you should be given an opportunity to choose a unique username. Mine was forced on me in the background, apparently.

Otázku položil(a) watt Pred 2 týždňami

Posledná odpoveď od cor-el Pred 2 týždňami

Lost access to primary email, but can access secondary email - Firefox Login

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to s… (čítať viac)

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to sign in with the secondary email on the account, it says it requires me to sign in with a primary email address. What can i do update my email address in my account?

Otázku položil(a) cbuechte Pred 3 týždňami

Posledná odpoveď od cbuechte Pred 3 týždňami

old support account is locked and trying to create new is problematic at least.

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideway… (čítať viac)

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideways and i ended up here for instructions. now, i do have (had) an account with the old system. https://support.mozilla.org/en-US/user/georgeka thats me!. it is described that it would be somehow linked to a firefox account or something. didnt happen. i decided to manually re-enter my account info to see if i could do it myself. nope. decided to create new account. using chrome i press the login/signup button, but i am taken to a page dedicated to sign in. there is NO register and NO other info. when i type my email to see if i am taken to the next step: Enter your email -> email ZZZZZZZZ@ABC.CDE -> Continue to Mozilla Support, i get the error, Missing parameter: email while the mail shows up on the box. different mail, same result. goes no, futher.

using firefox 88.0.1 64bit, i reach the same point but when i type the email, i am shown the login / reset page.

Otázku položil(a) homeworld_179 Pred 3 týždňami

I have read: https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

I am ... @riltor.com, ... @sudddnlink.net, and ... @gmail.com. I have always been all three of those since the beginning of those services. I had the following PLANS but … (čítať viac)

I am ... @riltor.com, ... @sudddnlink.net, and ... @gmail.com. I have always been all three of those since the beginning of those services. I had the following PLANS but could not carry them out. I'll explain.

Following the above subject instructions I want to change ... @suddenlink.net from being my mail Firefox sign-on (they've become unreliable of late) if it stays that way I'll quit that ISP. I saw I had set ... @realtor.com as a secondary, so I deleted it IN ORDER TO ADD ... @gmail.com. My plan was then to name ... @gmail.com as the primary and re-add ... @riltor.com as the secondary.

So much for planning, I found out in trying to use ... @gmail.com that it's IN USE, huh? I probably did that at some point, but I don't recall, and Firefox should show it as assigned but actually unused.

Is there a way someone can delete the ... @gmail.com account so it's not there, so that I can make it the primary of this account as stated in my plans above? I want to keep all the stored data in the suddenlink.net account which is why I wanted to change its email to begin with.

I can prove provenance of all three email addresses as being tied to me.


edited emails from public and search/spam bots view as this is a public community support forum.

Otázku položil(a) Dean Pred 3 týždňami

Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (čítať viac)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

Otázku položil(a) njfort Pred 4 týždňami

Posledná odpoveď od cor-el Pred 4 týždňami

Why my account can't login in firefox?

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't… (čítať viac)

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't exist and need to creat a new account.

Otázku položil(a) Reese Pred 1 mesiacom

Posledná odpoveď od Reese Pred 1 mesiacom

  • Uzamknuté

Account - primary email

duplicate of /questions/1347914 thread. I need to change my primary email because I no longer have access to the current account. When I try to add a new email it sends a… (čítať viac)

duplicate of /questions/1347914 thread.

I need to change my primary email because I no longer have access to the current account. When I try to add a new email it sends a verification code to the old email that I no longer have access to. Can I somehow keep all of my bookmarks and add an email or do I have to create a whole new account

Otázku položil(a) scanaliwoodcock Pred 1 mesiacom

Primary account change

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states … (čítať viac)

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states already exists?? but still showing NONE in the box. Seen the info on how to change Primary account but cannot get passed my Manage Accounts as the problem with the Secondary email not showing to trigger the change Primary Address box.

I would be very grateful if somebody has a solution to this problem as the current Primary Address is an old email which I wish to stop using.

Otázku položil(a) Mike Pred 1 mesiacom

Posledná odpoveď od cor-el Pred 1 mesiacom

change email

OK, I no longer have the email account from 'hmorris@southwest.tn.edu' to 'howardcarymorris2@gmail.com' the way you tell me to do it wants to send me a verification code … (čítať viac)

OK, I no longer have the email account from 'hmorris@southwest.tn.edu' to 'howardcarymorris2@gmail.com' the way you tell me to do it wants to send me a verification code to my old email - impossible (you may verify that email bounces).

Otázku položil(a) Col_Boogie Pred 1 mesiacom