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I can't remember my passwords because I have reset them so many times, so signing in is a very big problem.

I now have a very long Account Recovery Key which I have saved in a secure place, but I don't know how or when to use it. I am 85 years old, and am challenged whenever I … (ďalšie informácie)

I now have a very long Account Recovery Key which I have saved in a secure place, but I don't know how or when to use it. I am 85 years old, and am challenged whenever I have to sign in.

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Firefox login to Facebook

I cannot log on to my Facebook account with Firefox. I get blocked when it demands a code from an authenticator app. which I don't have and the alternate logins do not w… (ďalšie informácie)

I cannot log on to my Facebook account with Firefox. I get blocked when it demands a code from an authenticator app. which I don't have and the alternate logins do not work. I can log in using Chrome, disable 2fa, change my password, etc. and it doesn't seem to apply to my Facebook access on Firefox. I have one Facebook password when I use Firefox and another when I use Chrome. Is there some memory feature on Firefox that I don't know about

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Signing in - it's circular

Somehow over the years I ended up with two accounts. Today, after an update, FireFox opened up but without passwords. In order to get them back, I have to sign in to … (ďalšie informácie)

Somehow over the years I ended up with two accounts. Today, after an update, FireFox opened up but without passwords. In order to get them back, I have to sign in to FireFox. Okay, that's easy. I enter the email address, the password (yes, it is correct - I checked two different ways), and it says that I am already signed in through the other account. I open that account and it says I must sign in. I enter the email address, the password (yes, it is correct - I checked two different ways, and it says that I am already signed in through the other account. I open that account and it says I must sign in. I enter... you get the idea.

So... Help?

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Cannot create new account (Primary email required error)

I am trying to create a separate, standalone Mozilla account using my work email address, but I am stuck in an account routing loop after deleting it as a secondary email… (ďalšie informácie)

I am trying to create a separate, standalone Mozilla account using my work email address, but I am stuck in an account routing loop after deleting it as a secondary email from my personal account.


I added my work email as a secondary email to my personal Mozilla account long time ago, 4 days ago deleted the secondary email from my personal account settings to register it as a separate account instead.

Attempted to sign up at accounts.firefox.com, but the system automatically routes the email to the Sign In screen instead of the Sign Up screen. I encountered Error messages entering a password on the Sign-in screen displays: "Primary account email required for sign-in".

Then requesting a password reset displays: "Unknown account".

Troubleshooting Already Tried:

Tried signing up in Private/Incognito windows across multiple browsers (Firefox, Chrome).

Waited over 72 hours for the system cache to clear, but the sign-in page still routes the address as an existing account.

Can you please escalate this to the Mozilla Accounts operations team to clear or purge the stale secondary email mapping for work email in the sign-in lookup index.

I will provide the email upon request

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all logins fail verification

Firefox deletes logins despite site settings, and cannot pass verification, so I can now no longer succeed to verificarion of login with Google, Facebook, etc. Help, plea… (ďalšie informácie)

Firefox deletes logins despite site settings, and cannot pass verification, so I can now no longer succeed to verificarion of login with Google, Facebook, etc. Help, please! Can we have the older version back that kept my site settings? I need to be able to login to google,!

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I don't sign in the firefox.

I want to sign in firefox but when i go to sign in the firefox don't allow to sign-in and says create new profile for this. I want to sign-in to firefox without creating … (ďalšie informácie)

I want to sign in firefox but when i go to sign in the firefox don't allow to sign-in and says create new profile for this. I want to sign-in to firefox without creating new profile.

Otvorené 1