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Exceptions reset after Firefox update

Firefox removes the exceptions after every update and they have to be manually re-added. This is a very frustrating user experience. Can you please help me identify if th… (ďalšie informácie)

Firefox removes the exceptions after every update and they have to be manually re-added. This is a very frustrating user experience. Can you please help me identify if this is an issue with Firefox that can be updated or is it an issue with some setting I have setup.

Exceptions that get reset - Cookies and Site Data, Pop-ups, Add-ons, etc.

Permissions that get reset - All of them Location, Camera, Microphone, etc.

  • Side note, the Troubleshooting Information section below has a link to share data, that link does not open in a new window. It opened in this same window, erasing all the content I had typed up the first time.

Otázku položil(a) AR Pred 13 hodinami

Posledná odpoveď od jscher2000 - Support Volunteer Pred 8 hodinami

exceptions in configuration security disappear after restart

I have a NAS server, where I save all my data. When I type the local address 192.168.2.10:5001 I always get the warning That this is a malicious site. I havo enter I know… (ďalšie informácie)

I have a NAS server, where I save all my data. When I type the local address 192.168.2.10:5001 I always get the warning That this is a malicious site. I havo enter I know the risk etc. which cost me time and is useless, since my NAS server is under my control.

I have tried to put the server address in several exceptions, but they disappear.

How to tell Firefox that my Nas srver is safe?

Otázku položil(a) Raymond Pred 9 hodinami

Posledná odpoveď od jscher2000 - Support Volunteer Pred 8 hodinami

How to use Advanced Preferences (about:config) to select 'Manual proxy configuration' setting

I want to use the Advanced Preferences (about:config) to select 'Manual proxy configuration' setting. I have been able to set the HTTP Proxy and associated port but I am… (ďalšie informácie)

I want to use the Advanced Preferences (about:config) to select 'Manual proxy configuration' setting. I have been able to set the HTTP Proxy and associated port but I am unable to find the setting in Advanced Preferences that will select Manual proxy configuration. Could someone please help. Thanks

Otázku položil(a) jon.christian Pred 13 hodinami

Posledná odpoveď od cor-el Pred 10 hodinami

Can I recover account data after reseting password?

I had issues login to my Firefox account, so I reset my password, which cleared my data with passwords and bookmarks. I later found where I stored my recovery key and wan… (ďalšie informácie)

I had issues login to my Firefox account, so I reset my password, which cleared my data with passwords and bookmarks. I later found where I stored my recovery key and wanted to see if I can recover that data again.

Otázku položil(a) Brandon Pred 1 dňom

Posledná odpoveď od cor-el Pred 1 dňom

Browser controlled by unknown organization

My firefox browser is controlled by an organization and I don't beong to an organization. I can't delete certificates that have authorization to change, block, reroute, … (ďalšie informácie)

My firefox browser is controlled by an organization and I don't beong to an organization.

I can't delete certificates that have authorization to change, block, reroute, access my computer hard drive, you name it. Certificates that I do remove immediately reappear.

The authority certificates are from China, Russia, and many untrustworthy locations.

It happens in Firefox focus on my Android, Firefox on my computer and it appears the spyware has access to my hard drive and phone.

How do I fix this, and can you remove this organizarion from controlling my browser?

Thank you,

Elizabeth Kiggen

Otázku položil(a) Elizabeth Kiggen Pred 3 dňami

Posledná odpoveď od zeroknight Pred 1 dňom

Can't clear autosuggest

I've been having issues with the websites that I commonly go to no longer appear on the autosuggest list. Websites I haven't gone to for ten years appear when I type in … (ďalšie informácie)

I've been having issues with the websites that I commonly go to no longer appear on the autosuggest list. Websites I haven't gone to for ten years appear when I type in a given sequence rather than more common ones. Website that I go to every day no longer appear.

Multiple websites suggest this sequence:

https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

I follow the "clear all.." and nothing changes. How can I start anew and have FF re-learn my url history?

Otázku položil(a) bizbizbiz Pred 2 dňami

Posledná odpoveď od zeroknight Pred 1 dňom

Disable "reCaptcha"

This has started to happen whenever I try to do a Google search. I type in something into the search box and before I can go any further I'm hit with having to go throug… (ďalšie informácie)

This has started to happen whenever I try to do a Google search. I type in something into the search box and before I can go any further I'm hit with having to go through reCaptcha. This is a major pain in the butt. How can I disable this?

It doesn't happen when I use other search engines - just Google.

Thanks... any help would be appreciated!!!

Otázku položil(a) bobbyt9999 Pred 2 dňami

Posledná odpoveď od zeroknight Pred 1 dňom

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (ďalšie informácie)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Otázku položil(a) darrenallen73 Pred 1 mesiacom

Posledná odpoveď od TechHorse Pred 2 dňami

Blocked pages

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had … (ďalšie informácie)

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had to use Microsoft Edge to access the page to change my information. Can you please assist?

Otázku položil(a) Neil Pred 2 mesiacmi

Posledná odpoveď od jonzn4SUSE Pred 3 dňami

whatsapp privacy

So Mozilla supports privacy rights- and I've supported Mozilla for that reason- but they want Whatsapp to be censored for "misinformation" ? How does that go togeth… (ďalšie informácie)

So Mozilla supports privacy rights- and I've supported Mozilla for that reason- but they want Whatsapp to be censored for "misinformation" ? How does that go together? Whatsapp was supposed to be encrypted and not even Whatsapp was supposed to know the content of messages. How would they know about misinformation? And how do they get to decide what's misinformation now?

Otázku položil(a) Elke's Firefox Pred 3 dňami

Posledná odpoveď od TyDraniu Pred 3 dňami

You've compromised the passwords yourself

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently -… (ďalšie informácie)

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently - how are they breached so soon? And why every single one. It is very suspicious. Regards Caroline

Otázku položil(a) cazzyguy Pred 4 dňami

Posledná odpoveď od jscher2000 - Support Volunteer Pred 4 dňami

Incorrect Password

I would like to change my password for Mozilla Firefox account. I am doing so because I have been notified of a password security breach. However, upon signing into my ac… (ďalšie informácie)

I would like to change my password for Mozilla Firefox account. I am doing so because I have been notified of a password security breach. However, upon signing into my account via https://accounts.firefox.com/signin (it doesn't matter which device), I cannot change my password with the new one without the red-colored incorrect password window popping up. I know my signin is correct because I have just signed in using it. Whats the problem guys?

Otázku položil(a) curation Pred 1 týždňom

Posledná odpoveď od jscher2000 - Support Volunteer Pred 5 dňami

Recent issue viewing my Shopify site

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have thi… (ďalšie informácie)

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have this issue on Safari, or on Firefox when I open a private browsing window. It is something to do with Firefox, but I don't want to have to open a private window every time I go to my store. Is there a solution? This has only been happening for the last few days. Thanks

Otázku položil(a) leslie.day Pred 5 dňami

Posledná odpoveď od zeroknight Pred 5 dňami

Primary pass work

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would … (ďalšie informácie)

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would be greatly appreciated. Tmg3842@yahoo.com

Otázku položil(a) tmg3842 Pred 5 dňami

Posledná odpoveď od cor-el Pred 5 dňami

downloading a file from an insecure source

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as p… (ďalšie informácie)

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as potentially dangerous after the last update. Is there a way to prevent files from this website from being detected as potentially dangerous?

Otázku položil(a) Konrad Dymczuk Pred 5 dňami

Posledná odpoveď od zeroknight Pred 5 dňami

What and where is my Security Key and how do I touch it?

Please see the attached image. Firefox believes I have a security key. What is a security key? Where do I find it? Why does Firefox think I have one? And why is the… (ďalšie informácie)

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

Otázku položil(a) kurrent93 Pred 1 týždňom

Posledná odpoveď od zeroknight Pred 6 dňami