Fórum podpory Firefox

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) drive, 1.03 TB free space. This has been the standing configuration for many years, working with no problems.

Problems began with FF update 111.0. Any attempt to download files (.jpg or .pdf) would cause the “save” button to freeze, and after a seconds FF would crash. If an attempt was made to change a setting FF would again crash so quickly it was impossible to attempt any changes. Oddly enough, FF update 111.0.1 fixed the issue (or so I thought) and things returned to normal. I assumed whatever caused the problem had been fixed.

Unfortunately, every update beyond 111.0.1 reverts back to the same freezing and crashing behavior. I have attempted the following with all updates above 111.0.1 in an effort to correct the issue. So far nothing has worked. BTW, Brave and Chrome work just fine.

Cleared out all cache and cookies. Changed download folder Opening in safe (trouble shooting) mode Clean install(s) Disabled hardware acceleration. Putting the entire program on C:\ drive (apparently the newer FF installer does not allow custom installations any more). Checked and updated all drivers

Currently I have disabled automatic updates as none of them have the same freeze/crash issue. I am out of ideas and would certainly be glad to get any advice. At this point Brave is going to be my new default browser. Yes, I know 8.1 is no longer supported but I am not in a position to replace this PC at the moment.

Hi there!

Whenever I open Firefox, I receive a notification that suggests I reinstall the browser due to a configuration file error. However, I am still able to use the browser normally and my settings remain intact.

Is there anything I can do to address this notification without reinstalling Firefox? I would appreciate any guidance or suggestions you may have.

Thank you for your time, and I look forward to hearing back from you soon.

Best regards, sander

I got a new machine, and exported from a windows 10 machine running firefox and got a "bookmarks.html " file that was saved to my desktop. I then used a USB drive to put it on a new LINUX box with firefox running on it. something happened with the "other bookmarks" folder in my bookmarks list. It is empty and I cannot access it. PLUS there is ANOTHER "other bookmark" folder on the bottom of the list that I cannot access or select.

The "other bookmarks" on the bookmarks tab is empty (the one on the top of the list). I can't move a URL to it. There is also another "other bookmarks" on the bottom. which I cannot select and therefore cannot get rid of. And I have a link to some place that I also cannot select (and therefore cannot get rid of).

All the bookmarks in my folders and lists are ok and they work. I think the bookmarks list (which I cannot find in the linux file system) is corrupted. How can I find it, delete it, and then try to import my new "bookmarks.html" again ? Using Linux POP-os ver 22. Most recent release.

Hello,

I had to deactivate 2FA briefly, and then attempted to use a reactivate it again. I am able to scan a QR, but when I try to enter the OTP codes that show up, I receive the following message "Incorrect two-step authentication code". This has happened with Raivo and Authy (the previous 2FA app). What is causing this?

Hello, With the latest Firefox update I lost the LastPass add-on, and Firefox will not let me install in again. I get the message "LastPass: Free Password Manager could not be installed because Firefox cannot modify the needed file." Can you help me with this please?

Thank you, Colleen

Hi

In the attachment I've send you the bug, it's happening all the time. Most times while writing something down, or just casually using GitHub website. I want to report this bug 'cause it's a little bit annoying.

~ Cheers, Bruno

Hey people!

Stuck with an issue. Need your help. Tried all the documented troubleshoot options - like refreshing, disabling hardware acceleration, Recommended Performance, troubleshoot mode, etc.

New installation. Worked fine. Logged into Firefox Account for Sync. Since then, High CPU usage even with no tabs open. No clue why.

This is the profiler report: https://share.firefox.dev/3Khzq1C

Still stuck on 35%-50%-60% CPU usage with just one tab. And just a new blank tab!

The profiler report, if can be decoded in laymen terms, as to what activity is causing so much CPU usage, will be of immense help.

i do not remember how find my mozilla Firefox account in order to clean out the cache and cookies, and to resolve breaches. Could not manage to figure out how to resolve breaches the last time I signed in... Ugh!

Look! I love what you guys are doing. I use Firefox on windows and degoogled android. When I've signed up for mozilla account, I specifically unchecked all email notifications/subscriptions. After that came an mail about your VPN product. OK, I have updated my preferences again, even though all was unchecked. After 1 day I get the next mail about your Pocket feature. What the heck? It seems now days NOBODY respects my choices about newsletters, ads and notification preferences. I have turned off all communication twice so far and you're still sending them. Why? Seriously why? And don't tell me there is a delay in the system, it needs 48 hours to update the preferences. This is the usual answer to my mails. Please turn off this spamming behavior. It is just bad for you and bad for me. I believe if someone chose you over fucking google products, than that individual is capable of deciding which of your products he/she wants to use. You don't need to push it like everybody else. If possible toss this feedback to upper management so they might change this behavior in the future.

In the past when I saw an article that I wanted to email to myself, I would click on the envelop icon and it would go to “choose and application to open the mail to link” I would choose if I remember correctly Yahoo and it would open up.

Now the only choice I have if Firefox, and when I click on it nothing happens. What is the problem?

Under”Choose other Applications”, there is nothing to forward that article to me.

After a mistaken forced restart (inadvertent pressure on the shutdown/start key), one of the 3 windows I had open is invisible. It shows in the 'Windows" menu as one of 3 but when I select it - nothing. It does not show as a recently closed window in History. I have restarted Firefox multiple times, including deleting the xulstore.json file then restarting (a fix from another similar thread).

How can I restore this inaccessible window?

Thanks

For years I have watched the French evening news (le j-t de France 2) on Firefox. But once the latest version was installed, it has no longer worked. I get to the website okay, but when I click on the arrow to start the program, nothing happens. I've made the website an exception to pop-up blocking and have canceled the no tracking icon on that site, but it hasn't helped. Any suggestions? (I'm a professor emeritus of French.)

My email screen has gone to a larger page that will not fit on the computer screen, whether in full screen or partial, the inbox is pushed off the left side, and the email previews are so large they extend half the way across from the right side. Previously most of the center was for email lists, but now it is just a small part that will only show two or three emails. How can I change it back the the old format?

How to open all sub folders simultaneously in Library to see all my content.

On the left side of the 'Library' is the list of folders with sub folders in them. These show up great on the left....BUT...I would like to open all the sub folders on the right to view the contents as one long list.

In the picture attached is folder '3 - English' on the left.

 -The nested folders 'Idioms' 'Punctuation' 'Grammar'...etc., in the right side are not opened.

How can I have these open on the right to show all their content also?

Here is the message I get: The file at /Users/michaelalexander/Downloads/AnnualReportReturn-2.pdf is not readable.

   It may have been removed, moved, or file permissions may be preventing access.

win11 ff111 The 'permissions' setting. On twitch after logging in it still plays videos on the main page or on channel pages the 'suggested video' and the background video. On youtube it also sometimes autoplays, other times - doesn't.

I want to be able to voice type searches in firefox on my laptop computer. I'd like to access and use the microphone to type when using firefox or on any site I visit via firefox. I want to put the cursor in a text box of any kind (e.g., a search box), turn on a microphone and voice type so that the words I speak are entered, like I do on my phone.

I'm amazed that "voice type in firefox did not yield any usable results. Please advise.

When printing directly from within Firefox, my printer Epson WF-7610 prints in color even if the setting is B/W. I am running Win11 on my PC and Firefox 111.0.1.64bit. When I download the pdf and i then print on the same printer from within adobe it prints B/W. I have seen other people have similar problems with other printers etc but I cannot find what is the fix. Can you help?