Lost sync account login

Hello, We have an issue : we reinstalled windows 11 on a machine and thereby lost the account login used to sync Firefox. No way to recover it (we went as far fas as usi… (ďalšie informácie)

Hello,

We have an issue : we reinstalled windows 11 on a machine and thereby lost the account login used to sync Firefox. No way to recover it (we went as far fas as using file recovery tools but no luck).

Is there a way to recover only the account login ? No need for the password. I could provide the IP of the computer in question (it is a professional IP, not shared).

Many thanks in advance for any help !!!

Vyriešené 2

After most recent update, Firefox Home no longer loads on new tabs.

Firefox on macOS. After most recent update, when I open new tabs I get Oops, something went wrong loading this content. Refresh and try again I went to settings to make … (ďalšie informácie)

Firefox on macOS. After most recent update, when I open new tabs I get

Oops, something went wrong loading this content. Refresh and try again

I went to settings to make sure Firefox Home was the default loaded on New Tabs, which it is. How do I fix this?

Moderator note: This question has been edited to correct the formatting and correct the OS mention.

Vyriešené 3 18

Where is "Just go to about:config and switch browser.tabs.groups.enabled to false"? All I can find is that response when searching for a way to turn off tab grouping in Firefox.

That tab grouping "feature" really is too much like modern software developers' tendency to roll out a new "feature" and turn it on automatically no matter how annoying s… (ďalšie informácie)

That tab grouping "feature" really is too much like modern software developers' tendency to roll out a new "feature" and turn it on automatically no matter how annoying some users may find it. Some times when a mouse cursor goes too far and wanders into that tab zone, Firefox starts grouping tabs. Please allow us to turn the thing off.

Vyriešené 3

Firefox VPN Not Appearing.

When I opened up my Firefox this evening, I was greeted by a message stating that I now had access to Firefox VPN with version 150. When I opened up the link showing me h… (ďalšie informácie)

When I opened up my Firefox this evening, I was greeted by a message stating that I now had access to Firefox VPN with version 150. When I opened up the link showing me how to activate it, I noticed I never got a popup on my browser stating to turn it on. Later when going through the instructions it recommended I try to add it from my toolbar but it was not there either. I am not sure if this was a bug or not but I am really excited for this feature and would love to test it out as soon as possible!🫶

Vyriešené 1

Why doesn't Firefox VPN work with Pandora Music?

Dear Firefox. I've now got 2 VPNs. One's called Proxy VeePN (that's how it spells it!) and the other one's your new one. Proxy VeePN lets me use Pandora Music. Your o… (ďalšie informácie)

Dear Firefox.

I've now got 2 VPNs. One's called Proxy VeePN (that's how it spells it!) and the other one's your new one.

Proxy VeePN lets me use Pandora Music. Your one doesn't. Pandora can tell I'm in England on your one, it can't with Proxy VeePN (it thinks I'm in Switzerland, pretty sure.)

Why doesn't your one work with Pandora? I haven't tried it with anything else yet but then I really only use a VPN for Pandora Music anyway. Sometimes there's a couple of American games I play, but mainly Pandora. Why is it Proxy VeePN works with Pandora and yours doesn't?

Yours respectfully,

Chris, Windows 10 user cos I can't afford to buy a new computer that works with Windows 11 (I know there's a registry hack but I don't think this one's fast enough anyway, was designed for XP and tends to die a death with 10, let alone 11! Too slow. The computer, not its owner!)

Yours puzzledly,

Chris.

Vyriešené 2

Search Bar Behavior Change

It used to be that when entering a search term in the search bar, you could use the arrow keys to select the search engine before pressing enter to make the experience en… (ďalšie informácie)

It used to be that when entering a search term in the search bar, you could use the arrow keys to select the search engine before pressing enter to make the experience entirely from the keyboard. Now, one must use the mouse to select the engine to be used. It also does not revert to the default search engine after executing the search.

I attempted to set *browser.urlbar.scotchBonnet.enableOverride* to false, and that did not work. I noticed that I had been involuntarily enrolled in an experimental study: Address Bar Update Rollout v1•rollout Address Bar Experience Update which may be the cause of this unwelcome behavior change. If exiting out of that study is possible to restore the previous functionality, please advise how to achieve this.

Please advise how to bring back this work flow efficiency.

(I am not referring to the address bar.)

Vyriešené 4

Lost bookmarks and history

After installing Mozilla on my mobile phone and syncing with my laptop all my bookmarks and history are GONE from my laptop. When attempting to restore them, following yo… (ďalšie informácie)

After installing Mozilla on my mobile phone and syncing with my laptop all my bookmarks and history are GONE from my laptop. When attempting to restore them, following your suggested instructions, no dates appear when clicking the restore function. Deleted Mozilla from my mobile phone, still no good. Do I need to recreate all my bookmarks again?! How? When attempting to bookmark a new site it does NOT bookmark! No new history is showing either! Very disappointing, should I just return to windows again after years and years with Mozilla? Andrew S

Vyriešené 3 1 9

My Fairfax browser crashed yesterday and all of my thousands of bookmarks have been erased. Additionally, even the stored backup copy was erased yesterday.

While launching Firefox VPN browser all of my bookmarks were erased. Additionally, my backup copy of my bookmark records was also deleted. I have not been able to reboot … (ďalšie informácie)

While launching Firefox VPN browser all of my bookmarks were erased. Additionally, my backup copy of my bookmark records was also deleted. I have not been able to reboot or restore the system. I need help.

Vyriešené 5

DeepSeek resets the language to English

Hello. I have a problem with the chat.deepseek.com website - every time I launch the browser, the language settings are reset from the system (or Russian) language set ma… (ďalšie informácie)

Hello. I have a problem with the chat.deepseek.com website - every time I launch the browser, the language settings are reset from the system (or Russian) language set manually to English. Interestingly, this problem only occurs in Firefox, while other browsers work as expected. Additionally, the test profile created again also works properly. What I have done: 1. Reinstalled the browser, but it did not help 2. Deleted the folders responsible for Local Storage in the profile folder - didn't help 3. Cleared the cookies - helped until the first restart, then it was the same. History is enabled, and cookies are not cleared when the browser is closed. How can I solve this issue without deleting my profile? I don't want to lose my bookmarks, passwords, and website settings. Thank you in advance for your assistance.

Uzamknuté 3 18

Change Firefox back to asking for password instead of windows credentials.

When I want to view passwords Firefox is asking windows credentials which I don't have. Now I can't get access. It used to ask for my Firefox password what happened. … (ďalšie informácie)

When I want to view passwords Firefox is asking windows credentials which I don't have. Now I can't get access. It used to ask for my Firefox password what happened.

Vyriešené 4 90

Sign into VPN

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice. I'm stuck signing into VPN. My email address is shown when I click on V… (ďalšie informácie)

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice.

I'm stuck signing into VPN. My email address is shown when I click on VPN in the menu bar but there's no on/off toggle. I click Get Started, it says "Signed in Successfully! Next: Turn on VPN" — but there's no place to do this. It says "Go to the open panel" – what is an open panel? There's an x in a dark circle next to the VPN in the menu bar. It feels like a continuous loop and I'm getting nowhere – that I can tell.

Thanks for your help!

Vyriešené 1

Why do default Amazon searches append a seemingly non-Mozilla affiliate tag to the url?

Searches using the provided Amazon search feature found in settings will always have "tag=admarketus-20" in the url. Example: https://www.amazon.com/s?tag=admarketus-20&a… (ďalšie informácie)

Searches using the provided Amazon search feature found in settings will always have "tag=admarketus-20" in the url. Example: https://www.amazon.com/s?tag=admarketus-20&ref=pd_sl_ [bunch of letters and numbers] &mfadid=adm&k= [search query] Now, if this were an affiliate tag for Mozilla specifically, I would understand, but googling the "admarketus-20" tag turns up posts showing that users on various other browsers (Vivaldi, Opera, Chrome) also reporting seeing this tag popping up in their searches too. I wondered if this was due to malware, but I did a fresh Firefox installation on a newly installed Win10 machine and it happens there too. Who/what is this tag for?

Vyriešené 1 27

Sync problem between firefox on iOS and desktop

Hi everyone, I’ve been experiencing synchronization issues with Firefox lately. Current situation: Tabs sync correctly between devices, but bookmarks and passwords no lon… (ďalšie informácie)

Hi everyone,

I’ve been experiencing synchronization issues with Firefox lately.

Current situation: Tabs sync correctly between devices, but bookmarks and passwords no longer sync between my iPhone and my computer.

I’ve also considered an issue with profiles, I currently have three Firefox profiles:

  • default-release (currently in use)
  • default
  • default-release-1

I also used Firefox Troubleshoot Mode (restart with add-ons disabled) to test the issue.

sync-log : The sync-logs show many success-sync entries and only a couple of error-syncs. There are no obvious connection issues (I’m using a shared connection in a rural area). However, bookmarks and passwords are still not syncing properly across devices.

Observed behavior: Sync is active and "functional" Only specific data types (bookmarks and passwords) are affected The issue persists even after signing out and back into Sync, and restarting Firefox on both devices

Checks already done: Sync is enabled for bookmarks and passwords Sync logs mostly show successful operations rather than errors

Hypothesis: A Firefox profile conflict

Question: How can I restore Sync properly without losing my bookmarks, passwords, or other data?

Thank you for your help.

Vyriešené 3 45

Problems using Gmail.

I can open gmail but it does not refresh. If I clear the cache it refreshes the first time only. Sometimes I get a message saying that my account is temporarily unavailab… (ďalšie informácie)

I can open gmail but it does not refresh. If I clear the cache it refreshes the first time only. Sometimes I get a message saying that my account is temporarily unavailable but I can access gmail with no problem on my iPhone, android tablet and with Google Chrome without any problems. Turning off the Advanced Tracking does not resolve the problem.

Vyriešené 4 27