Zobrazenie otázok označených: Zobraziť všetky otázky
  • Vyriešené
  • Archivované

is it possible to get help from technical specialists from mozilla?

I have a problem with buttons in google docs, buttons works but pictures of buttons are dissipated. I asked about this questions to the community, but nobody could help m… (ďalšie informácie)

I have a problem with buttons in google docs, buttons works but pictures of buttons are dissipated. I asked about this questions to the community, but nobody could help me. I can't find if I can to get help from technical specialists of mozilla company? Is there only this community? This is really huge problem for me, because I work a lot with google docs and if I don't solve this problem then I'll have to go to another browser, but I don't want to :(

Otázku položil(a) Aivory Pred 1 rokom

Na otázku odpovedal(a) jscher2000 - Support Volunteer Pred 1 rokom

  • Archivované

Browser crashing since latest update

My Firefox browser automatically updated a few days ago. Since the update, the browser now crashes repeatedly during basic browsing, making Firefox essentially unusable.… (ďalšie informácie)

My Firefox browser automatically updated a few days ago. Since the update, the browser now crashes repeatedly during basic browsing, making Firefox essentially unusable. For instance, retrieving Yahoo mail, reading articles, accessing login pages -- the page will enter some type of refresh/reload cycle and crash the browser.

I opened the browser in troubleshoot mode and the problem did not occur. Following the Mozilla instructions, I disabled extensions and reopened the browser normally, and the crashes continued. I have not taken any additional actions.

This problem began immediately after the latest browser update on 9/13.

Otázku položil(a) pjgooch Pred 10 mesiacmi

Posledná odpoveď od zeroknight Pred 10 mesiacmi

  • Archivované

CSS theme keeps resetting on Firefox 117

There was no such problem before, after the 117 update, the CSS theme I use is constantly reset and the browser returns to its default theme. The screen goes black for a … (ďalšie informácie)

There was no such problem before, after the 117 update, the CSS theme I use is constantly reset and the browser returns to its default theme. The screen goes black for a moment and then the theme resets or the browser crashes. Is there anyone who has experienced the same problem? Any possible solutions?

Using this theme: https://github.com/Neikon/Fox11

I'll add 2 pictures of what my browser looks like when normal and crashed.

Otázku položil(a) PabloBr Pred 10 mesiacmi

Posledná odpoveď od zeroknight Pred 10 mesiacmi

  • Vyriešené

Embedded videos

Embedded videos missing in Firefox but show up in Microsoft Edge. How to fix it? Example: https://scheerpost.com/2024/03/09/you-are-betraying-your-ancestors-a-message-to… (ďalšie informácie)

Otázku položil(a) manny52 Pred 4 mesiacmi

Na otázku odpovedal(a) jonzn4SUSE Pred 4 mesiacmi

  • Archivované

Send tabs to other devices

I used to be able to send tabs between my devices, say when I go from my home computer to my laptop. This option seems to have gone missing, like I don't even see the opt… (ďalšie informácie)

I used to be able to send tabs between my devices, say when I go from my home computer to my laptop. This option seems to have gone missing, like I don't even see the option when I right click on a tab. What happened to this option? Did I somehow disable it? Can it be restored?

Otázku položil(a) SandyLoams Pred 11 mesiacmi

Posledná odpoveď od Paul Pred 11 mesiacmi

  • Vyriešené
  • Archivované

I can't locate the option to bookmark multiple tabs just the current tab

I'm using a new PC with Windows 11 and find that I, inadvertently close Firefox with 16-20 open tabs. Most of the time when I reopen FF, the tabs are still there, as expe… (ďalšie informácie)

I'm using a new PC with Windows 11 and find that I, inadvertently close Firefox with 16-20 open tabs. Most of the time when I reopen FF, the tabs are still there, as expected. Sometimes, the browser opens with just a new home page and the pinned and other tabs have closed. I can sometimes see the 16ish tabs in history and reopen them. More recently, I find that they are not in history as a number of tabs so I have to set them up again. This rarely happened on my old PC and if it did I would have bookmarked a group of open tabs that I used regularly.

The failsafe FF General setting is as follows: Startup, Open previous windows and tabs.

I don't know how I can stop losing my open Tabs but if I was able to bookmark all the open tabs to be used in case of a problem I would feel more secure.

How do I bookmark ALL or several my open tabs?

Otázku položil(a) PhilG Pred 7 mesiacmi

Na otázku odpovedal(a) PhilG Pred 7 mesiacmi

  • Archivované

All my extensions on the toolbar are grayed out except for Ublock

Good morning. My Firefox version is 117.0 and I am running Windows 11 Home. Currently except for Ublock all my other addon icons are grayed out on my toolbar. My webad… (ďalšie informácie)

Good morning. My Firefox version is 117.0 and I am running Windows 11 Home. Currently except for Ublock all my other addon icons are grayed out on my toolbar. My webadvisor, Capital One, just gray. This is a new behavior and I'm not sure what happened. I am also curious why just Ublock is colored in. Thanks in advance for any help you can give.

Otázku položil(a) Figureguy Pred 10 mesiacmi

Posledná odpoveď od zeroknight Pred 9 mesiacmi

  • Archivované

Block on certain websites

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on th… (ďalšie informácie)

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on those sites. I also added the sites to the Exceptions list in Privacy & Security (Manage Exceptions). My Browser Privacy Settings are: Custom Choose which trackers and scripts to block. ✓Cookies: Cross-site Tracking Cookies ✓Tracking content: Only in Private Windows ✓Cryptominers ✓Fingerprinters

But I still can't access the sites.

Which settings do I need to change so I don't get blocked by the websites?

Otázku položil(a) Denise Pred 2 rokmi

Posledná odpoveď od Denise Pred 2 rokmi

  • Archivované

112.02 problems

submitted on 04-23-23 - no answer?? I am having multiple problems on several sites 1)trying to sign into my Schwab account and keep getting: We're unable to authorize … (ďalšie informácie)

submitted on 04-23-23 - no answer??

I am having multiple problems on several sites

1)trying to sign into my Schwab account and keep getting: We're unable to authorize your access. Try again later.

2)go to www CNBC com The market data field(s) do not display and I can not enter data in the search field

3)While scrolling FB it gets lost and 1 out 4 times I need to restart Firefox

4) NEW can't launch to web from in-bedded gmail links

Confused

JJ

ref: 2YO Lonovo I7, 4.0 ghz, 6gb mem current WIN 11, run CCleaner daily

Otázku položil(a) JJ.the.FOG Pred 1 rokom

Posledná odpoveď od JJ.the.FOG Pred 1 rokom

  • Archivované

New Addons blank on Firefox restart, return when disabled and enabled.

New addons on Firefox become blank on restarting the browser. They return when I manually disable and enable them once. How to fix this? Doesn't happen to older addons.… (ďalšie informácie)

New addons on Firefox become blank on restarting the browser.

They return when I manually disable and enable them once.

How to fix this? Doesn't happen to older addons.

Otázku položil(a) nanup.personal+firefox Pred 9 mesiacmi

Posledná odpoveď od nanup.personal+firefox Pred 9 mesiacmi

  • Vyriešené

Firefox UI freezes when clicking the addressbar.

I am using Firefox 125 in Windows 11. And this just happens recently. Sometimes, quite frequently, when I click the addressbar wanting to input or select a new address. … (ďalšie informácie)

I am using Firefox 125 in Windows 11. And this just happens recently.

Sometimes, quite frequently, when I click the addressbar wanting to input or select a new address. The Firefox UI freezes (before the dropdown list of addresses is shown). The video/audio/other effects are still working, and from task manager, it does not cost more CPU/mem than usual. But it does not response to key press or mouse action. All I can do (that I know of) is killing the processes. The problem does not seem related to "current" webpage I am browsing. And I have not installed new addons for a few months.

Any idea what should I look into?

Otázku položil(a) Magicloud Pred 2 mesiacmi

Na otázku odpovedal(a) Magicloud Pred 2 mesiacmi

  • Vyriešené
  • Archivované

YouTube videos refuse to play now

So I have never had a problem with YouTube up until yesterday, anytime I try to watch a video and click play or anywhere on the video it just has a circle that spins in t… (ďalšie informácie)

So I have never had a problem with YouTube up until yesterday, anytime I try to watch a video and click play or anywhere on the video it just has a circle that spins in the middle around a youtube button, or sometimes just a black screen.

I have tried clearing Cookies & Cache, tried in safe mode, tried with a new profile, disabled hardware acceleration, I even uninstalled and re-installed Firefox.

Still for some reason I am unable to watch videos and only on Firefox, it works fine in Chrome and Edge browsers.

I am at a loss on how to fix this, and I really don't want to have to use two browsers for watching videos and navigating the internet.

Any Ideas?

Also my Internet is not the problem, I have Gigabit Fiber.

Otázku položil(a) omglulzfunny Pred 1 rokom

Na otázku odpovedal(a) omglulzfunny Pred 1 rokom

  • Vyriešené
  • Archivované

Text glitching only in Firefox

I've been having a weird issue with my text glitching only in my Firefox browser. Initially I thought it might be my monitor but then I realized the issue only presents i… (ďalšie informácie)

I've been having a weird issue with my text glitching only in my Firefox browser. Initially I thought it might be my monitor but then I realized the issue only presents itself in my Firefox browser. Literally no other program is affected.

I've done a reset, I've uninstalled and done a clean install, I've deleted all Firefox files and re-downloaded the browser. The issue immediately pops up again.

Otázku položil(a) janna.g.landry Pred 1 rokom

Na otázku odpovedal(a) janna.g.landry Pred 12 mesiacmi

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (ďalšie informácie)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Otázku položil(a) darrenallen73 Pred 4 mesiacmi

Posledná odpoveď od TechHorse Pred 2 mesiacmi

  • Vyriešené
  • Archivované

youtube video quality not going over 480p

i just last night switched to Firefox and i am loving it! the only issue i have is that YouTube does not seem to be able to go over 480p no other website has this issue (… (ďalšie informácie)

i just last night switched to Firefox and i am loving it! the only issue i have is that YouTube does not seem to be able to go over 480p no other website has this issue (for ex twitch) and if this could be fixed i would never go back to chrome

Otázku položil(a) biqxed Pred 1 rokom

Na otázku odpovedal(a) jscher2000 - Support Volunteer Pred 1 rokom

  • Archivované

Hangs when trying to save an image

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving … (ďalšie informácie)

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving me having to terminate it through task manager. No error message ever come up, Firefox just freezes.

Otázku položil(a) mikey-d Pred 6 mesiacmi

Posledná odpoveď od zeroknight Pred 5 mesiacmi

Cannot switch accounts on X/Twitter

I have three accounts on X/Twitter that I frequently have to switch between. I've just recently migrated to Firefox, but I've found that I cannot switch between these acc… (ďalšie informácie)

I have three accounts on X/Twitter that I frequently have to switch between. I've just recently migrated to Firefox, but I've found that I cannot switch between these accounts. Whenever I click on another account in the account switcher, it stays on the account I am currently logged into.

Attempted solutions:

  • Refreshed Firefox (temporary fix)
  • Uninstalled uBlock Origin (temporary fix)
  • Uninstalled all extensions (temporary fix)
  • Clear cache/cookies
  • Troubleshoot mode

Otázku položil(a) blixys Pred 4 mesiacmi

Posledná odpoveď od blixys Pred 3 mesiacmi

  • Archivované

Issues with Moving the "Find Bar"

I have read through all 3 of the following posts linked below on this issue, and cant make it out. I am trying to move the find bar to the top of firefox. Tried the real… (ďalšie informácie)

I have read through all 3 of the following posts linked below on this issue, and cant make it out.

I am trying to move the find bar to the top of firefox. Tried the really long codes suggested, and the short ones. Yes, I enabled "true" in the config settings. Added the chrome folder and text file, I think in the right section. Restarted firefox lots of times upon each code I tried, still not working.

Any ideas? thanks!

https://support.mozilla.org/ig/questions/1372399

https://gripfastistech.com/index.php/blog/82-move-findbar-to-top-firefox-69.html

https://www.reddit.com/r/FirefoxCSS/comments/11odffm/psa_incoming_changes_to_default_element/

Otázku položil(a) zach6 Pred 7 mesiacmi

Posledná odpoveď od zach6 Pred 7 mesiacmi

  • Archivované

Firefox freezes with "not responding" exactly two times each time I launch it

For the past month or so, every time I launch Firefox, it freezes exactly twice: After 5-10 seconds of just being open, it will freeze and stop responding to input. A… (ďalšie informácie)

For the past month or so, every time I launch Firefox, it freezes exactly twice:

  1. After 5-10 seconds of just being open, it will freeze and stop responding to input. Any animations, videos, blinking text cursors, etc. in the current webpage continue to play as if nothing is wrong. After a second or two of being frozen, it will return to working correctly.
  2. I can use it for a few seconds and then it will do the same thing and then eventually turn white and say "(Not Responding)" in the title bar, but always immediately after a click or keyboard input happens. If I open a website and then continue working in other programs, it will not freeze until I refocus Firefox.

Once both freezes have happened, everything works as normal until I close all Firefox windows and then relaunch it later.

I provided the full troubleshooting information report below (apparently it's not public!), but in summary: Firefox version: 117.0 build 20230824132758 OS: Windows 11 version 22H2 build 22621.2215 GPU: Intel Arc A750, driver version 31.0.101.4644 (8/11/2023). I know it's is unusual, but I know someone with an Intel Arc A770, also running Windows 11, who does not have this problem with Firefox.

This does not happen on my laptop, which is also Windows 11, and Firefox Sync is working between them. I'm also using Firefox Sync with my Pixel 6 and iPhone X and neither of those has any issue.

I have already tried:

  • Rebooting my PC
  • Running Firefox in "Troubleshoot Mode":' no extensions enabled, same behavior
  • Running Edge: no freezing issue, but I don't want to use Edge for so many reasons
  • Reinstalling Firefox: I ran the Firefox uninstaller, deleted %AppData%\Mozilla\Firefox, and then reinstalled. It froze the same way immediately after launching the fresh install, before I signed in and synced all my data back.
  • Running sfc /scannow: No problems found, freezing still happening

Are there any further troubleshooting step I can try, debug output I can enable/collect, etc.? This is really annoying and I'm all out of ideas.

Otázku položil(a) snowplow6536 Pred 10 mesiacmi

Posledná odpoveď od snowplow6536 Pred 10 mesiacmi