Komunitné fórum Firefox

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or social media, just whatever, no rhyme nor reason, nor consistency. Even when I manually input the url, nothing happens, the browser just sits there, nothing happens. I've restarted, I've refreshed websites, clicked on "open in new tab/window", nothing gets it to work.

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after deleting the phrases and words. I need help for this ?

New addons on Firefox become blank on restarting the browser.

They return when I manually disable and enable them once.

How to fix this? Doesn't happen to older addons.

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has started to randomly freeze. I am running Ubuntu 22.04, and Firefox 119.0. I have demonstrated to myself that if I open a web page with links (but not always), and click on the link, I may still scroll up and down the page, but the mouse cursor never seemed to recognise the hotlink, and doesn't jump to it. The links will work on Chromium. I initially tried resetting the browser, thereby losing all my open pages, but that didn't work. That also removed all extensions ("all" two of them) and that didn't work. Firefox is now pretty much unusable. Any help to resolve this would be appreciated, as I cannot find any solutions online, and it seems I am not alone with this issue! Many thanks,

Whenever I try to download a rar file, like a game from itch.io,0 it automatically fails and doesn't download even after retrying multiple times.

Hello!

I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but this is very difficult to do in Firefox. If I inspect the element this is what I see:

<em unselectable="on" style="width: 2161px;">Service Ticket #55474079</em>

I understand the unselectable attribute is on but even if I try setting it to off or deleting it all together the problem remains. Moreover, I've tried it in several browsers (Chrome, Edge, DuckDuckGo) and it works fine without any extensions or tricks.

In other words: only Firefox keeps me from selecting this very important piece of info.

Any help would be very much appreciated! I looked up help articles but nothing similar to my case. I did find an extension for the browser but I am afraid to try it due to security reasons.

Thank you!

BMET1.

Version 120 (PC) continuously crashes and asks me to refresh and nothing happens (including after rebooting) so I had no choice to uninstall. I normally trust your updates but I'm really regretting this one. Can you help me not switch over to chrome? Maybe you're already aware of this bug and will have it fixed soon.

I really didn't want to make an account and synchronise.... I only use the passwords on this machine. But I do need to view them all in.

So, set that all up, synchronised...even rebooted. But still can not see my passwords? I'm logged into several sites...auto logged in every time. Just that I have forgotten what some of them are....Firefox knows? But still won't let me see or download them.

I also can't seem to find my logins.json file...but it must be somewhere as firefox has remembered all the passwords!

says 'No synchronised logins found.'

I'm also on linux here if that matters. Seems to be a bug or i'm not doing that I do need to do?

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one of them using 85%-90% of the available memory. I looked up help articles regarding this issue and one of them mentioned to "Delete content-prefs.sqlite file". When I do that it will help for a short period of time but then the issue is happening again. I'm using Windows 11 64 bit.

I'd appreciate some advice on how to deal with this.

Hello!

I had to reinstall Windows 10. Then I re -install the Mozilla browser and windows taskbar won't pop up over Mozilla. I found bug fixes I did but didn't help.

Thanks

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. Before that all working fine. I have already tried the troubleshooting steps from here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, Still no luck! Edition Windows 11 Home Single Language Version 22H2 OS build 22621.2506

Note:Whenever i switch to mobile hot spot i have to restart laptop to make Firefox work.

Is there any permanent solution for this problem?

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed the folder to my default one, firefox stopped being able to download anything larger than 1gb files. I can still download small images but anything larger than that I can't download. Else, it would only just show "Failed" in the downloads bar.

I've tried: 1. Changing the download location

>Also tried reindicating my download location

2. Turned off dangerous downloads 3. Putting an exception to the sites I try download from 4. Clearing the downloads 5. Tried troubleshooting mode 6. Restarting my computer 7. Restarting Firefox

I can't download on firefox but the same files I can download on Chrome.

Hello,

I'm seeking help because sound is not working on Firefox. All other software are able to produce sound on every speaker and headphones I have. The speaker logo does not appear in tabs were videos or music is playing and firefox doesn't show up in EarTrumpet. It does show in the volume mixer but no bar appears to show it is displaying sound while media is playing.

I'm running : Firefox version 119.0 64 bits Windows 10 64 bits version 22h2, OS build 19045.3570

I've tried :

1. Restarting Firefox
2. Muting/Unmuting Firefox in the volume mixer, in firefox tabs too
3. Downgrading to version 118.02 32 bits
4. Uninstalling all my audio drivers followed by a restart (they got re installed but no change for Firefox)
5. Restarting Firefox with all addons disabled

I'm running out of solutions.

Kind regards

Hello,

I have a problem retrieving my favorites/bookmarks. I changed computers (all of them, even the hard drives).

I would like to recover my favorites/bookmarks but cannot do so because I am asked to look for them in folders that I no longer have, because they are on the old computer.

Does Firefox not save any information about my favorites/bookmarks? Have I lost them all? Do I have to redo my whole life?

Sincerely, Shinsengumy

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as it is written. The autoscrolling in this field has stopped working. When manually scrolling in the field, more messages appear but the autoscrolling is no longer functional. I have also seen it on other places, though I don't have remember good examples to add, so I don't believe it is Rundeck causing the issue--we also haven't updated rundeck recently in our environment, so it shouldn't have changed since before 119.0 was released. Let me know if there is more information I can provide to diagnose the issue.

Firefox version: 119.0 (64-bit) OS: Windows 10 Home 64-bit

Hello,

Whenever I open a local HTML file, Firefox tab will crash. This happens if the HTML file size is big (>4MB), smaller file doesn't crash.

I've tried opening the file on Chrome, it doesn't crash and open just fine. So it seems like this is a bug with Firefox.

I've uploaded the HTML file if anyone wants to test: https://www.mediafire.com/file/ipmu7ugrd2vvelr/LICENSES.chromium.html.zip/file

Thanks