Zobrazenie otázok označených: Zobraziť všetky otázky
  • Vyriešené
  • Archivované

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353)

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353). I reloaded Firefox. Google Chrome and Microsoft edge work OK. Task m… (ďalšie informácie)

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353). I reloaded Firefox. Google Chrome and Microsoft edge work OK. Task manager shows running but stats never change 0% CPU/0.2MB Memory

Otázku položil(a) anew_phase Pred 1 rokom

Na otázku odpovedal(a) anew_phase Pred 1 rokom

  • Archivované

Firefox 97.0 x64 not loading any page

I'm using Windows 10 and Firefox 97.0 x64. It was working just fine for a long time now, but I shut down my computer and when I turned it back on Firefox would load, but… (ďalšie informácie)

I'm using Windows 10 and Firefox 97.0 x64. It was working just fine for a long time now, but I shut down my computer and when I turned it back on Firefox would load, but I couldn't navigate to any webpage not could I pull up about:config or anything.

I tried uninstalling it, restarting it, uninstalling Microsoft Visual C++ redistribute 2015 x86 and x64. Nothing worked.

I then installed the x86 version of Firefox and it was able to load pages. Any ideas on how I can get Firefox 64-bit working on my PC again?

To the best of my knowledge I have not added any new extensions any time recently.

Otázku položil(a) abishur Pred 1 rokom

Posledná odpoveď od James Pred 1 rokom

  • Vyriešené
  • Archivované

Firefox 96 not loading pages, or even home page

Submitting using Chrome, which may have to become my default browser. Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000 Since installing FF 96, the program ha… (ďalšie informácie)

Submitting using Chrome, which may have to become my default browser.

Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000

Since installing FF 96, the program has stopped loading pages. Will not even load home page. Starting in troubleshooting mode sometimes works, but sometimes does not.

No extensions are installed.` I have tried Refreshing. I have uninstalled and reinstalled. Neither helps. Multiple instances of FF are started with every launch, even when the launch results in a blank page.

Any advice would be helpful.

Thank you,

Steven Sacks

Otázku položil(a) steven.sacks Pred 1 rokom

Na otázku odpovedal(a) steven.sacks Pred 1 rokom

  • Archivované

Webroot blocking Firefox 97.0 (64-bit) functionality

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine… (ďalšie informácie)

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine, and by processes of elimination I found it to be Webroot that was causing the dysfunction. I've already opened a support ticket with Webroot, but I wanted to make Mozilla aware of this conflict and to ask if there is anything that I can do to remedy this besides completely disabling my anti-virus/spyware to use Firefox?

Otázku položil(a) sodonnell37401 Pred 1 rokom

Posledná odpoveď od James Pred 1 rokom

  • Vyriešené
  • Archivované

kb5010342 breaks Firefox 97.0 64-bit

After MickeySoft's Patch Tuesday today, I found that KB5010342 prevents Firefox from running. I'm running Win10 Pro with FF 97.0 64-bit and with this patch installed, FF… (ďalšie informácie)

After MickeySoft's Patch Tuesday today, I found that KB5010342 prevents Firefox from running. I'm running Win10 Pro with FF 97.0 64-bit and with this patch installed, FF opens with a blank screen and no DNS lookup or anything. Other browsers like Chrome or Edge load and work without issue. After manually uninstalling this patch, Firefox again works like it should.

Any ideas on how to fix this? Thanks.

Otázku položil(a) gumby_dammit223 Pred 1 rokom

Na otázku odpovedal(a) James Pred 1 rokom

  • Vyriešené
  • Archivované

Firefox 97 won't load/blanks all pages, including about:config

After the Firefox 97 upgrade, no pages will load. No hourglass. No error message. Just blank. Internal FF pages like about:config are the same. Ctrl + B for the bookmark … (ďalšie informácie)

After the Firefox 97 upgrade, no pages will load. No hourglass. No error message. Just blank. Internal FF pages like about:config are the same. Ctrl + B for the bookmark sidebar works intermittently on new tabs, but not on the stuck/blank/non-loading URLs.

Tried reinstalling FF, no luck. 1 old profile worked briefly w/ 97, but only until the next restart. Creating a fresh profile w/ 97 had same error.

Reverting to FF 96 and everything works fine. Assuming you have a backup of your user profile, as 96 won't load the profile once 97 had broken/upgraded it...

This is a Dell Precision 7760 w/ Win 10 Pro, about 6 months old.

1 older machine, running Win 10 Home & synced FF to same account upgraded to 97 and is working fine.

Have temporarily had to disable auto updates until some way to solve this issue is found.

Otázku položil(a) morgan22 Pred 1 rokom

Na otázku odpovedal(a) bg07901 Pred 1 rokom

  • Vyriešené
  • Archivované

Firefox won't load -- can't even reach home screen

So yesterday I got a new computer and downloaded Firefox to be my default browser. It worked fine the first few hours -- I was able to log into my account, set up my exte… (ďalšie informácie)

So yesterday I got a new computer and downloaded Firefox to be my default browser. It worked fine the first few hours -- I was able to log into my account, set up my extensions, and use the browser as intended. A few hours in, though, it completely crashed on me. I am unable to go to new websites, refresh a page, open bookmarks, log in to my Firefox account, or even open settings; the home screen also doesn't load when I open a new tab. Literally the only thing I can do is freeze the Bookmarks Toolbar and customize the Toolbar. I tried closing and reopening, refreshing/resetting the browser, restarting my computer, going into Troubleshoot mode, deleting and redownloading the application, but nothing is working. I have no trouble with Firefox on my previous computer or my phone, and Edge is working fine on this computer. I don't know what to do anymore. Any help would be much appreciated.

Otázku položil(a) nenecessitepasreponse Pred 1 rokom

Na otázku odpovedal(a) nenecessitepasreponse Pred 1 rokom

  • Archivované

Firefox upgraded to 97 overnight and now using a pen in the browser just drags the page around.,

Firefox upgraded to 97 overnight and now using a pen in the browser just drags the page around. It was working normally yesterday, and now it doesn't. I'm trying to writ… (ďalšie informácie)

Firefox upgraded to 97 overnight and now using a pen in the browser just drags the page around. It was working normally yesterday, and now it doesn't. I'm trying to write using a pen on D2L's Brightspace, and now the pen just drags the page about. Doesn't do that with the mouse, but one can't write with a mouse. Microsoft Ink setting is set to use let me use a pen as a mouse, just as it was yesterday, but now Firefox is absolutely useless in this regard.

I can't get my work done.

Otázku položil(a) msimmons1 Pred 1 rokom

Posledná odpoveď od FredMcD Pred 1 rokom

  • Archivované

Firefox won't load at all

Just today I started running into an issue with Firefox that prevents me from launching it a second time. Once I close it it closes for good. I can't load a web page or e… (ďalšie informácie)

Just today I started running into an issue with Firefox that prevents me from launching it a second time. Once I close it it closes for good. I can't load a web page or even go into settings. I've tried Uninstalling and reinstalling multiple times and nothing has worked... I'm at a loss. I need help asap

Otázku položil(a) christopherwillard10 Pred 1 rokom

Posledná odpoveď od James Pred 1 rokom

  • Vyriešené
  • Archivované

Firefox Stopped Working...

The Firefox on my PC abruptly stopped working for pretty much no discernable reason and I don't know what to do. I've tried restarting the PC, uninstalling and reinstalli… (ďalšie informácie)

The Firefox on my PC abruptly stopped working for pretty much no discernable reason and I don't know what to do. I've tried restarting the PC, uninstalling and reinstalling Firefox and nothing.

I dont get an error message. It just...doesn't start. If I reinstall it, I'm able to get the browser pulled up but then nothing on it works. It won't take me to any websites, it won't open the settings, it won't do anything. Refreshing the browser doesn't work either.

Failing that, I hopped on my phone and attempted to troubleshoot using information on this very site. I discovered that the problem might be stemming from corrupted profile data. I attempted to load the profile manager from Windows using command prompts...but that command doesn't do anything either.

I attempted to find the profile data on my computer and delete it...didn't work. I tried to reinstall Firefox to have it generate new browser data and that didn't work either. I dont know what to do and I dont know I'm supposed to fix this.

Please help, thank you in advance.

Otázku položil(a) timothy.wolfe17 Pred 1 rokom

Na otázku odpovedal(a) jscher2000 - Support Volunteer Pred 1 rokom

  • Archivované

Firefox has stopped working

yesterday firefox worked fine. Today when I opened it, it was slow loading my homepage (my email account) and would open new windows but never open anything in them. It w… (ďalšie informácie)

yesterday firefox worked fine. Today when I opened it, it was slow loading my homepage (my email account) and would open new windows but never open anything in them. It would open new windows from links in an email. It would give no error messages and there was no spinning circle or anything else to indicate that it was working. When I typed in an address and entered, nothing happened. I tried the refresh, but that window wouldn't open. I did a reinstall and now my home page won't even come up. I have an Alienware x17 R1 running Windows 10. Other browsers (Microsoft Edge, Opera) run fine.

Otázku položil(a) bunnydaddyx11 Pred 1 rokom

Posledná odpoveď od James Pred 1 rokom

  • Archivované

Firefox Fails

Firefox went floppy today. Had to remove and replace, now with 97.0. Browser only partially works. my about:new tab lost all functionality, it is blank. Also, when I try … (ďalšie informácie)

Firefox went floppy today. Had to remove and replace, now with 97.0. Browser only partially works. my about:new tab lost all functionality, it is blank. Also, when I try to load any site from the Firefox Troubleshooting site all I get is a blank page with no actionable items. Formerly active about:newtab now gives a blank page.

Actions tried: (Computer is a new Dell Optiplex 3038) Removed and reloaded Firefox Restarted computer several times Powered down both modem and router and restarted after 5+ minutes Nothing helped.

Here's the kicker, I have a Dell 9010 Optiplex in the same room and a laptop in another room. Both of these computers are running Firefox with no problems. The about:newtab functions as before with all web pages showing.

All units are running Webroot SecureAnywhere software as the anti-virus software.

On this page we have: "We've made some educated guesses about your current browser and operating system. Show details »" Trying to access this link gives, again, a blank page. Help Norvell Nelson

Otázku položil(a) norvell.nelson Pred 1 rokom

Posledná odpoveď od norvell.nelson Pred 1 rokom

  • Vyriešené
  • Archivované

Update to Windows 11 broke Firefox?

Firefox has been awesome. But, my computer just updated to windows 11 and now it doesn't work. Sometimes I try to open the browser and nothing happens (but I somehow end … (ďalšie informácie)

Firefox has been awesome. But, my computer just updated to windows 11 and now it doesn't work. Sometimes I try to open the browser and nothing happens (but I somehow end up with something like 7 instances of it running in the background, according to task manager), sometimes I get it to open, but it won't load my homepage or anything, and sometimes it seems to work fine but only for a little while - then it just stops responding.

I have no idea why this is happening or how to fix it. I tried the browser reset, which helped for a little bit but then the problems came back. I think having a theme installed makes it worse, but now I can't even get settings to open so I can try turning it off to see if that helps.

Any ideas? Not being able to use the internet on my computer is a pretty big deal. I'd prefer to not switch browsers, but I don't know what other option I've got at the moment.

Thanks!

Otázku položil(a) eosmialo Pred 1 rokom

Na otázku odpovedal(a) jscher2000 - Support Volunteer Pred 1 rokom

  • Archivované

Firefox browser won't start up no matter what I do.

I've had this browser installed on my computer for about a year. It is worth noting that, all of the browsers worked perfectly fine before. However, after roughly 3 weeks… (ďalšie informácie)

I've had this browser installed on my computer for about a year. It is worth noting that, all of the browsers worked perfectly fine before. However, after roughly 3 weeks of regularly seeing that all of the browsers on my Windows 10 PC (Opera, Firefox, Tor) except Chrome browser don't seem to start up. When I run Firefox.exe, it opens for a fraction of a second, displays a text box, and then closes. I tried recording my screen to understand what's written more clearly, and it said "Profile Missing". But not the familiar profile missing error. this one closes immediately, and with no text, only the title. It is also important to mention that all of the files associated with the browser also won't open, except helper.exe. For example, this command "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -P to open the profile manager will show the same error.

Things I tried:

1. Refreshing the browser. 2. Uninstalling and reinstalling. 3. Removing the appdata profiles folder. 4. Installing other versions of Firefox. 5. Scanning for malware with 3 different Antivirus programs.

And so far non of these methods worked. I would like to get an answer on how to fix this. Thanks.

Otázku položil(a) alonalush5 Pred 1 rokom

Posledná odpoveď od James Pred 1 rokom

  • Vyriešené
  • Archivované

Firefox not responding

Hi, We are the computer support company for a client who is having an issue with Firefox. Firefox will either not open, or it will open to a blank page and the client is… (ďalšie informácie)

Hi, We are the computer support company for a client who is having an issue with Firefox.

Firefox will either not open, or it will open to a blank page and the client is unable to browse to anywhere.

Task Manager shows a number of instances of Firefox are running. Ending these tasks does not help.

The computer is running Windows 10 Pro - 21H2 - with all Windows updates installed. It has Webroot anti-virus. Google Chrome works OK.

I have uninstalled and reinstalled, after renaming the folders in C:\Program Files and in C:\Windows\Users\Norma\AppData\Local and Roaming

Is there a current issue with Firefox that I am unaware of? I use it myself and I am not having any issues.

Manyy thanks


Michael D

Otázku položil(a) Michael D Pred 1 rokom

Na otázku odpovedal(a) FredMcD Pred 1 rokom

  • Vyriešené
  • Archivované

Firefox browser stopped working

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermitten… (ďalšie informácie)

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

Otázku položil(a) careyshoward Pred 1 rokom

Na otázku odpovedal(a) TyDraniu Pred 1 rokom

  • Vyriešené
  • Archivované

Firefox won't load

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I us… (ďalšie informácie)

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I use Microsoft edge I don't have issues.

Otázku položil(a) mikeld5742 Pred 1 rokom

Na otázku odpovedal(a) James Pred 1 rokom

  • Vyriešené
  • Archivované

Firefox Release 97 8th Feb Completely Broken on My System

Long story short, today I received v97. Firefox would no longer open websites. Settings would not open. about:config would not open. Tried killing my profiles. Complete c… (ďalšie informácie)

Long story short, today I received v97. Firefox would no longer open websites. Settings would not open. about:config would not open. Tried killing my profiles. Complete clean installs. None of it worked. Something is 100% wrong with v97, at least for my system. I can install 94 no problem. 96.0.3 no problem. As soon as 97 hits, everything breaks.

I love firefox and would love to troubleshoot the issue, but it's not possible. Most of the time, v97 won't even open, so launching the troubleshooter mode is impossible. And if it does open, selecting troubleshooter results in a crash.

No idea if any of this is helpful, but this is what one of them spat out:

AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606 AdapterDeviceID: 0x9a49 AdapterDriverVersion: 27.20.100.9749 AdapterSubsysID: 0a201028 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:29.7.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: webcompat@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: screenshots@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: pictureinpicture@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: formautofill@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: addons-search-detection@mozilla.com","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]}]} AvailablePageFile: 26416975872 AvailablePhysicalMemory: 9790869504 AvailableVirtualMemory: 138530951409664 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220202182137 CPUMicrocodeVersion: 0x86 Comments: ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1644537589 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.webconsole.input.context GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1644536375 LastInteractionDuration: 107 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll","MSOXEV.DLL"],"Microsoft Windows":["Windows.Media.MediaControl.dll","wscapi.dll","GdiPlus.dll","TaskFlowDataEngine.dll","ntshrui.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","Windows.FileExplorer.Common.dll","twinapi.dll","edputil.dll","linkinfo.dll","Windows.Security.Integrity.dll","cdp.dll","directmanipulation.dll","ondemandconnroutehelper.dll","wsock32.dll","Windows.Globalization.dll","DWrite.dll","BCP47mrm.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","cscapi.dll","msimg32.dll","winmm.dll","AudioSes.dll","srvcli.dll","urlmon.dll","comctl32.dll","dbgcore.dll","dbghelp.dll","wininet.dll","webauthn.dll","iertutil.dll","MrmCoreR.dll","windows.staterepositorycore.dll","MMDevAPI.dll","npmproxy.dll","version.dll","AppXDeploymentClient.dll","OneCoreUAPCommonProxyStub.dll","Windows.ApplicationModel.dll","OneCoreCommonProxyStub.dll","rasadhlp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","UIAnimation.dll","twinapi.appcore.dll","ColorAdapterClient.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","WindowManagementAPI.dll","mscms.dll","windowscodecs.dll","ninput.dll","avrt.dll","FWPUCLNT.DLL","netprofm.dll","propsys.dll","wshbth.dll","policymanager.dll","winnsi.dll","taskschd.dll","d3d11.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","dsreg.dll","uxtheme.dll","resourcepolicyclient.dll","dwmapi.dll","windows.storage.dll","kernel.appcore.dll","ntmarta.dll","gpapi.dll","dxgi.dll","winsta.dll","rsaenh.dll","winhttp.dll","msvcp110_win.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","KERNELBASE.dll","bcrypt.dll","gdi32full.dll","cfgmgr32.dll","msvcp_win.dll","win32u.dll","ucrtbase.dll","crypt32.dll","bcryptPrimitives.dll","psapi.dll","imm32.dll","rpcrt4.dll","shell32.dll","ole32.dll","clbcatq.dll","msvcrt.dll","gdi32.dll","oleaut32.dll","ws2_32.dll","shlwapi.dll","user32.dll","combase.dll","kernel32.dll","SHCore.dll","setupapi.dll","imagehlp.dll","sechost.dll","advapi32.dll","nsi.dll","msctf.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","nss3.dll","osclientcerts.dll","nssckbi.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Webroot":["WRusr.dll"]} MozCrashReason: [Parent 11240, Main Thread] ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606 Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1644536375 SystemMemoryUsePercentage: 40 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220202182137","version":"97.0","vendor":"Mozilla","displayVersion":"97.0","platformVersion":"97.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15761,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":140,"stepping":1,"l2cacheKB":1280,"l3cacheKB":12288,"speedMHz":1805,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2022,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":1415},"hdd":{"binary":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"},"profile":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"},"system":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) Iris(R) Xe Graphics","vendorID":"0x8086","deviceID":"0x9a49","subsysID":"0a201028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.9749","driverDate":"6-24-2021","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","en-CA"],"regionalPrefsLocales":["en-CA"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"network.trr.mode":2},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dltoken":"94a42afa-893f-487e-bd6e-785301b39a4d","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19033,"firstUseDate":19033},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"webcompat@mozilla.org":{"version":"29.7.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19033,"updateDay":19033},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2391.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"713f8fd7-8092-4cc5-aa14-14c34d604833"}}} TelemetrySessionId: 20e41a6c-08fe-44f2-94eb-8095c19ece9b TestKey: 1 ThreadIdNameMapping: 11260:"IPC I/O Parent",9772:"Timer",10448:"Link Monitor #1",10564:"JS Watchdog",8360:"Cache2 I/O",12044:"Cookie",12196:"TaskController #0",10468:"TaskController #2",6124:"TaskController #1",10916:"TaskController #3",10900:"TaskController #6",10320:"TaskController #7",11128:"TaskController #4",11248:"TaskController #5",11984:"Worker Launcher",10596:"IPDL Background",3984:"VsyncIOThread",10736:"IPC Launch",7244:"WindowsVsyncThread",8684:"Compositor",9408:"ImageIO",10696:"Permission",10992:"QuotaManager IO",9700:"HTML5 Parser",12020:"StyleThread#3",11184:"StyleThread#0",11324:"StyleThread#4",11176:"StyleThread#2",10440:"StyleThread#1",11208:"StyleThread#5",11316:"ImageBridgeChld",10880:"GMPThread",11052:"ProcessHangMon",12276:"DOM Worker",9384:"AudioIPC Callback RPC",12084:"AudioIPC Server RPC",3184:"TRR Background",896:"mozStorage #1",11976:"mozStorage #2",3912:"DOM Worker",9444:"PlayEventSound",11916:"URL Classifier",2204:"DOM Worker",11532:"mozStorage #4",12172:"BgIOThreadPool #3",11744:"mozStorage #7",9204:"mozStorage #8",12836:"mozStorage #9",12884:"mozStorage #10",13048:"RemoteLzyStream",4404:"LS Thread",15328:"ToastBgThread",15944:"DNS Resolver #12",15368:"DNS Resolver #16",1932:"DNS Resolver #17",12228:"Shutdown Hang Terminator",1864:"BackgroundThreadPool #118",19244:"Jump List", Throttleable: 1 TotalPageFile: 33706872832 TotalPhysicalMemory: 16527003648 TotalVirtualMemory: 140737488224256 URL: about:blank UptimeTS: 12138.13 Vendor: Mozilla Version: 97.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Otázku položil(a) matthewjmatthiesen Pred 1 rokom

Na otázku odpovedal(a) matthewjmatthiesen Pred 1 rokom

  • Vyriešené
  • Archivované

I'm not able to load any page after new update.

Firefox update on my laptop this morning. After the update the browser wouldn't load any pages. Every website I enter comes up a blank page. I did everything on the fire… (ďalšie informácie)

Firefox update on my laptop this morning. After the update the browser wouldn't load any pages. Every website I enter comes up a blank page. I did everything on the firefox can't load websites but others browser can list for help. Nothing works. I even reinstall firefox browser. I ran my internet security and I don't have any virus.

Otázku položil(a) secretshadowbeliever Pred 1 rokom

Na otázku odpovedal(a) secretshadowbeliever Pred 1 rokom

  • Vyriešené
  • Archivované

Browser on Laptop suddenly stop displaying under search bar

My firefox on my laptop was working just fine until it stopped displaying anything under the search bar. I tried reloading, End Tasking the browser, Refreshing the Instal… (ďalšie informácie)

My firefox on my laptop was working just fine until it stopped displaying anything under the search bar. I tried reloading, End Tasking the browser, Refreshing the Install, Uninstall re-install, reboot computer and nothing is letting my laptop firefox display.

it wont even let me access settings or other menu options. It sometimes books up troubleshoot mode but that also has the same issues.

laptop is windows 10 lenovo. firefox is 97.0 64bit version. was working 2 hours ago.....

Otázku položil(a) smuwen Pred 1 rokom

Na otázku odpovedal(a) jscher2000 - Support Volunteer Pred 1 rokom