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Firefox is failing to raise the MetadataLoaded event. All other browsers working.

Firefox version: 40.0.3 OS: Win 10 Our team at Microsoft maintains a learning site which serves videos. When a user selects a video to watch, our site listens for the M… (čítať viac)

Firefox version: 40.0.3 OS: Win 10

Our team at Microsoft maintains a learning site which serves videos. When a user selects a video to watch, our site listens for the MetaDataLoaded event to be raised by the DOM. Once the event is raised we display the video controls that allow the user to start playing the video. The current behavior we are seeing is that the MetaDataLoaded event is either never raised by Firefox, or the event is raised minutes later. Therefore we don't display the video controls, and the user is unable to start the video.

We are not seeing this issue on IE or Chrome.

Thank you in advance for any assistance. -Cindy

Asked by CindyBall Pred 4 rokmi

Last reply by guigs Pred 4 rokmi

website not working on FireFox

heyy! I have a new business website [[Best Electric Smoker 2021|http://www.bestelectricsmoker2021.com/]] but unfortunately the site is not properly working on firefox I g… (čítať viac)

heyy! I have a new business website [[Best Electric Smoker 2021|http://www.bestelectricsmoker2021.com/]] but unfortunately the site is not properly working on firefox I guess. I cannot get the date for users of FireFox as a browser.

Asked by realmonxter Pred 1 dňom

Last reply by cor-el Pred 1 dňom

  • Archivované

firefox won't load a site, ie will.

I am using firefox 60.0 I try to play videos from website https://www.cbs.com/watch/. I get this error message. <<this box will not accept the picture of the error … (čítať viac)

I am using firefox 60.0

I try to play videos from website https://www.cbs.com/watch/.

I get this error message.

<<this box will not accept the picture of the error message>>

But USING IE 11.342 the website works and plays the video.

Got any suggestions on what settings I need to change OR DOES FIREFOX NOT PLAY WELL WITH CBS??????????

tried to upload picture of error message, but website would not complete uploading.

Asked by rbis Pred 1 rokom

Last reply by FredMcD Pred 1 rokom

  • Archivované

After most recent Firefox update, can't sign into TD Ameritrade website, can't display full content on various United Healthcare web pages, Yahoo Finance not di

After the last few updates of Firefox I am having increasing trouble using some websites, TD Ameritrade, United Healthcare, and Yahoo Finance. I have the latest update … (čítať viac)

After the last few updates of Firefox I am having increasing trouble using some websites, TD Ameritrade, United Healthcare, and Yahoo Finance. I have the latest update on High Sierra 10.13.6 and Firefox 65.0. United healthcare problem started about 5 months ago when some of the pages would partially load or not load at all. Clearing cache and cookies, etc. used to solve that problem, but not any more. Problem still persists. Then after another update about a month ago, Yahoo Finance pages showed truncated column shown and inability to scroll to bottom of editing windows to save changes. That seem to resolve after about 2 week and full screens reappeared. But the Yahoo Finance problems came back after Firefox most recent update. Also, about a month ago my TD Ameritrade website started to load very slowly about the time the Yahaoo problem became worse. Now, after the latest update, I get the the login page, but after inputting the id and password, website never connects---justs gives me a blank page that never loads. In summary, I have 3 important websites that I cannot access or navigate using Firefox, BUT CAN ACCESS AND NAVIGATE USING SAFARI. I prefer, and been a loyal user/promoter of Mozilla products for decades especially for their versatility, and superior security. I hope that something can be done, so that these important sites will again fully function using Firefox.

Asked by bashwk Pred 1 rokom

Last reply by bashwk Pred 1 rokom

  • Archivované

Firefox is doing something to my connection that translates in lag spikes

I first noticed this in Overwatch (OW) but also with Diablo 3. These are the only games I play online. OW has a inbuilt tool to look at it's network connection. It shows … (čítať viac)

I first noticed this in Overwatch (OW) but also with Diablo 3. These are the only games I play online. OW has a inbuilt tool to look at it's network connection. It shows that about every 5 secs, ping spikes. There might be other stuff happening, like some loss, but I can't say for sure. This translates into choppy gameplay which is unbearable for online FPS. If you look at the attached image, you see that the spikes go to 128 ms. I normally run 44 ms.

This symptom does not start immediately and I haven't been able to check how long it takes to start. It does go away if I close firefox down.

I tried to: - remove all addons - close tabs until only home/empty tab was left - removing/reinstalling firefox.

Nothing really worked.

I am running the latest version of Windows 10 (1803) with the latest version of Firefox 63.0.3. All 64bit.

Asked by animismus Pred 1 rokom

Last reply by animismus Pred 1 rokom

  • Archivované

Firefox cannot load a Web site

Hi, I'm reporting that firefox, firefox ERS and firefox developer edition (all latest version) are not able to load the Web site https://www.klaytn.com/. While the Web si… (čítať viac)

Hi,

I'm reporting that firefox, firefox ERS and firefox developer edition (all latest version) are not able to load the Web site https://www.klaytn.com/. While the Web site works well with qupzilla and chromium browser (brave). I already tried all the step in the official documentation (fresh empty profile).

Thank you

Asked by erotavlas Pred 1 rokom

Last reply by erotavlas Pred 1 rokom

  • Archivované

Unable to log in to Walmart Canada website with Firefox

Logging in works without problems in Google Chrome, Microsoft Edge, and Opera. For Firefox (66.0), I get: "We were unable to find an account with that email address. Ple… (čítať viac)

Logging in works without problems in Google Chrome, Microsoft Edge, and Opera. For Firefox (66.0), I get:

"We were unable to find an account with that email address. Please try again."

Walmart Canada: https://www.walmart.ca/sign-in

Tried:

1. Content Blocking turned on or OFF COMPLETELY (Off: Custom, then both options unchecked).

2. Unable to add the website to Content Blocking Exceptions, because the choice is never given to do so when clicking on the Site Information icon, and the "Manage Exceptions" for Content Blocking does not allow additions. These are both true also with a new Firefox Profile. I am NOT using Private Browsing.

3. Restarted Firefox with Add-ons Disabled.

4. Added https://www.walmart.ca/ to Exceptions - Cookies and Site Data, to Allow.

5. Cleared "Cookies and Site Data", plus "Cached Web Content".

6. Dispite there being no notifications in Bitdefender Antivirus Plus, I completely disabled it and it's Web Protection.

7. Created new Firefox Profile. Success ... But only once! As soon as I close Firefox and open it again (with the same new Profile and same settings), I cannot log in again.

8. Doing items 1-6 with the new Firefox Profile accomplishes nothing. Cannot log in after the first time with a new Firefox Profile.

EDIT: I forgot to mention that this started just recently during the past 2 weeks. Previously I was able to login and use the Walmart Canada website with no problem. Walmart's response to the issue is that I should use Google Chrome.

Asked by FrostWise Pred 1 rokom

Last reply by FrostWise Pred 1 rokom

  • Vyriešené
  • Archivované

Movie Trailers or Clips will not play on Metacritic

Movie trailers will not auto-play after the 30 second intro ad. After the ad the video remains blank. This problem also exists when Firefox is restarted in safe mode. Wor… (čítať viac)

Movie trailers will not auto-play after the 30 second intro ad.

After the ad the video remains blank.

This problem also exists when Firefox is restarted in safe mode.

Works fine when using other browsers such as Chrome or Edge!

Please look into this!

Asked by DeanA320 Pred 1 rokom

Answered by DeanA320 Pred 1 rokom

  • Archivované

video file not found

I'm a premium member at Bill O'Reillys and receive no spin news to view. I use to be able to view the no spin news up until approximately 7 weeks ago. I can no longer vie… (čítať viac)

I'm a premium member at Bill O'Reillys and receive no spin news to view. I use to be able to view the no spin news up until approximately 7 weeks ago. I can no longer view the no spin news and I haven't got a clue as to why. I am not tech savvy and I have spent many hours trying to locate the problem unsuccessfully.

After signing into my account to view the video it gives me hlsjs:video file not found. I am able to view the video of the day but not the no spin news. I tried google chrome and Internet explorer and it says the same thing, video file not found. I'm sure there is someone that has the solution to my issue. Help and thank you.

Asked by Cosmo736 Pred 1 rokom

Last reply by Cosmo736 Pred 1 rokom

Cannot access National Lottery Web Site but other Browsers work

I am asking this as a last attempt before giving uo on Firefox completely. I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is… (čítať viac)

I am asking this as a last attempt before giving uo on Firefox completely.

I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is the page : https://www.national-lottery.co.uk/player/p/home.ftl

I get this error message : "SECURE CONNECTION FAILED. An error occurred during a connection to www.national-lottery.co.uk. PR_CONNECT_RESET_ERROR"

Windows 8.1, running Firefox 75.0, with Avast 20.2.2041 Anti Virus.

This used to work fine, the was saved as a Bookmark. I can open the Web Page fromthe same computer if I use google Chrome Browser, without any other intervention.

After extensively researching various Help Topics on Firefox here's what I've tried :

Turning OFF Avast Anti-Virus protection - makes no differece. Clearing Firefox History, Cache, and Cookies - makes no difference. Refreshing Firefox - makes no difference.

The other thing I have noticed is that the Home Page of the National Lottery Web Site - https://www.national-lottery.co.uk/ WILL load, but only as a page Text with lots of Links.

Any ideas ?

Asked by Alan M Pred 1 mesiacom

Last reply by Alan M Pred 3 týždňami