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Firefox crashes in safe mode after clean install

Crash ID: bp-554928df-de36-4d6c-8965-d4bd02150127 Hi, just recently my Firefox 35 has been crashing at launch even in safe mode on Mac Os X Mavericks 10.9.5 on a Mac Mini… (čítať viac)

Crash ID: bp-554928df-de36-4d6c-8965-d4bd02150127

Hi, just recently my Firefox 35 has been crashing at launch even in safe mode on Mac Os X Mavericks 10.9.5 on a Mac Mini 2.3 Ghz Intel Core i5.

I have tried: - deleting firefox and mozilla folders in Application Support - deleting org.mozilla.firefox.plist - uninstalling flash - reinstalling the browser - downgrading to Firefox 34 and the crashes persist. I haven't had other problems with this computer.

Asked by phoyt Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

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FF works on startup but will not open after closing until I reboot.

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen,… (čítať viac)

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen, it would not start. Now it appears that Firefox will only open on a fresh restart of my computer. Running W-7 64 bit.

Asked by Ronnomad Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

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Firefox Hangs when profile location is Offline Files

Hi all, We are having some problems with custom profile locations on windows 7 "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile" We use t… (čítať viac)

Hi all,

We are having some problems with custom profile locations on windows 7

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile"

We use the above command to launch firefox. The u drive is a drive that is ALWAYS available for all users. This drive is redirected to the home folder of the user. To sync these folders we use Offline files.

During our testing fase we had no problems at all with this method. But in the last week we receive more and more people complaining that firefox hangs. (Read: no error specific error just stops responding and windows asks to close firefox) In my troubleshooting quest i found that as long as i don't use internet ( so not using our proxy server squid) it all works. But from the moment i try using for example google, firefox stops responding.

The tricky part is that sometimes it happens after 5 minutes, couple of hours, few days. Once it happened after 5 minutes, the only way to solve it is to delete the profile folder on the U Drive and start over.

So any help on identifying this problem is welcome. If more info is needed let me know what you need.

Asked by Michiel Cornille Pred 5 rokmi

Last reply by the-edmeister Pred 5 rokmi

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firefox take over 20 min to load

I am running windows xp professional. For some reason, this morning firefox was just not loading and it took 20 min or more to load. Once it is loaded, firefox is working… (čítať viac)

I am running windows xp professional. For some reason, this morning firefox was just not loading and it took 20 min or more to load. Once it is loaded, firefox is working ok. I try remove the program and reinstall, try refresh firefox, try create a new profile but none of these work. I am running Firefox 36.0. I can start internet explorer fine. Any help will be greatly appreciated.

Asked by wymondwong Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

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Problem loading pages after update to Firefox 36

After updating from Firefox 35.0.1 to version 36, I am unable to load any pages in Firefox. (My internet connection is fine and I can use other browsers on the same compu… (čítať viac)

After updating from Firefox 35.0.1 to version 36, I am unable to load any pages in Firefox. (My internet connection is fine and I can use other browsers on the same computer.)

I've already tried many troubleshooting routines to fix the problem but none have worked. I've tried the instructions here: https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating (including troubleshooting my Firewall and proxy settings)

and here: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

I've also tried the more general and extensive troubleshooting here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

NONE of the suggestions in any of those pages solved the problem. Opening Firefox is Safe Mode did not help either. I was unable to load pages even in Safe Mode.

After following all of the steps in all of those troubleshooting guides and still failing, I uninstalled Firefox completely. (I followed all official directions on how to uninstall.) Then I re-installed Firefox VERSION 35.0.1. Firefox again worked fine with the older version.

Then I restored my profile from a backup using MozBackup. (My most recent backup was done when I had Ver. 35.0.1 installed.) Everything was still fine; Firefox worked fine and all of my settings were back to my preferences.

Finally, I again tried to update to version 36 - and the same thing happened! Unable to load any pages!

One other thing I've noticed: With version 36 installed, there is something wrong with my Options dialog. The first time I upgraded, I had only blank tabs for "General" and "Advanced"; with my second try, after updating to V 36 my Options dialog has blank tabs for "General" and "Search" (although Advanced is now showing.)

I am going to uninstall again, and again go back to V 35.0.1. But I would like to be able to update to the newest version. What can I do?

(I am a long-time Firefox user, and reasonably computer savvy. I have many extensions installed as I use Firefox as an important tool in my job as a website designer. I have Firefox extensively fine-tuned to my liking to optimize my work-flow.)

Any help appreciated!

Asked by hommealone Pred 5 rokmi

Last reply by smow Pred 5 rokmi

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Fix slowness - the refresh doesn't change anything - what's next?

Firefox is running very slow and when I try to refresh it as prompted, nothing changes. I'm not very technical and need clear instructions as to what to do next. Also, wh… (čítať viac)

Firefox is running very slow and when I try to refresh it as prompted, nothing changes. I'm not very technical and need clear instructions as to what to do next. Also, when I try to access LinkedIn, I can't and I don't know if that is a Firefox or linkedIn problem.

Asked by lenie5860 Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

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Firefox crashes upon bootup

Crash ID: bp-0b55d86e-8a82-473d-a53c-5d6d12150304 Can't start, even in safe mode. A window shows up and it keeps going to the Mozilla Crash Reporter. Performed all the s… (čítať viac)

Crash ID: bp-0b55d86e-8a82-473d-a53c-5d6d12150304

Can't start, even in safe mode. A window shows up and it keeps going to the Mozilla Crash Reporter.

Performed all the steps in https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup, including removing program and all Firefox %apdata% folders.

Asked by feadogboy Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

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Firefox wont open at all

Whenever I attempt to open Firefox, an error message comes up saying "Firefox has stopped working. A problem caused the program to stop working correctly. Windows will cl… (čítať viac)

Whenever I attempt to open Firefox, an error message comes up saying "Firefox has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I've rebooted my laptop a few times and uninstalled then reinstalled Firefox, but that hasn't helped.

Asked by EdBrewster Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

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After updating, Firefox hangs and doesn't respond upon opening.

After updating Firefox in the most recent update it hangs upon opening. I would try the other fixes for hanging but Firefox is unresponsive and I can't access anything wi… (čítať viac)

After updating Firefox in the most recent update it hangs upon opening. I would try the other fixes for hanging but Firefox is unresponsive and I can't access anything within it to fix it.

Asked by antoinethegreat Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

  • Archivované

Unable to delete and reinstall Firefox. Continues to hang on startup.

I have a Mac running OS X 10.9.5. Firefox began to hang on start up. After going through all the troubleshooting solutions suggested I attempted to delete and reinstall. … (čítať viac)

I have a Mac running OS X 10.9.5. Firefox began to hang on start up. After going through all the troubleshooting solutions suggested I attempted to delete and reinstall. Problem continues. When I checked the Trash basket after deleting Firefox the icon does not appear. The only software loaded around the time of Firefox beginning to hang was perhapss Skype. My laptop running OS X 10 10.10.2 is able to run Firefox fine. It is not enabled for Skype. Could there be issues with Skype?

Asked by ryanVT Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

  • Archivované

Firefox crashes

Firefox keeps crashing at startup, even after reinstalling. It used to work, I think it started crashing after the latest Microsoft Windows update. bp-f83159b5-9b0e-4e56-… (čítať viac)

Firefox keeps crashing at startup, even after reinstalling. It used to work, I think it started crashing after the latest Microsoft Windows update.

bp-f83159b5-9b0e-4e56-a42d-10fd12150313

Asked by AWildPanda Pred 5 rokmi

Last reply by cor-el Pred 5 rokmi

  • Archivované

firefox hangs intermittantly, firefox health report just runs rotating circle, can not ask question on firefox community, using IE right now

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36 when I try to use firefox to ask a question on this site nothing happens when I press the su… (čítať viac)

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36

when I try to use firefox to ask a question on this site nothing happens when I press the submit button, am asking this by using IE

Asked by markminnc Pred 5 rokmi

Last reply by FredMcD Pred 5 rokmi

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Firefox wont open

Foxfire won't open at all.When I press the icon to open it, i get the spinning beachball and then nothing opens. No error messages. I am running on Windows 7 Home Basic i… (čítať viac)

Foxfire won't open at all.When I press the icon to open it, i get the spinning beachball and then nothing opens. No error messages. I am running on Windows 7 Home Basic if that helps. I have tried uninstalling it and reinstalling it, I have made sure the firewall is not blocking it.I cannot open it in safe mode.

I miss my firefox and want it back. Please Help

Asked by trishiaA Pred 5 rokmi

Last reply by cor-el Pred 5 rokmi

  • Archivované

Windows cannot find firefox.exe with clean install

I'm unable to launch Firefox at all, I've scanned for viruses, cleaned regeristry, reinstalled, restarted PC several times. Looked online for hours, nothing helped. Frank… (čítať viac)

I'm unable to launch Firefox at all, I've scanned for viruses, cleaned regeristry, reinstalled, restarted PC several times. Looked online for hours, nothing helped. Frankly I'm at a loss at this point.

Error message is: ""Windows cannot find 'C:\ Program Files (x86)\Mozilla Firefox\firefox.exe" - I checked and the file is there, clicking on it directly bring up the same message because...fuck logic I guess? Anyway like I said I'm at a loss, any help would be immensely appreciated.

Asked by Alduin Pred 5 rokmi

Last reply by kenkon Pred 5 rokmi

  • Archivované

When I open firefox a popout appears "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" Your Firef

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i… (čítať viac)

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i press on close window button again a popout appears saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I tried uninstalling and installing firefox a lot of times and I deleted firefox folder in Appdata folder to remove parent lock and rest of stored data I tried Normal startup option in MSConfigure and then firefox opened first time and second time it again shows same popout. But if I set firefox not to store any kind of history the firefox working even though it sometimes shows the pop-up "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window".

Asked by siddharthaksai Pred 5 rokmi

Last reply by cor-el Pred 5 rokmi

  • Archivované

Firefox crashes

I tried to open firefox this morning and I got the message "The application had a problem and has crashed. Unfortunately the crash reporter is unable to submit a report f… (čítať viac)

I tried to open firefox this morning and I got the message "The application had a problem and has crashed. Unfortunately the crash reporter is unable to submit a report for this crash. Details the application did not identify itself." I uninstalled my firefox and then reinstalled it and I get the same report showing. I can not start firefox in safe mode. I tried to use the "%APPDATA%\Moailla|firefox|crashReports|submitted" and it said that windows can not find this file. I tried the automatically ad button and it did not work. I tried the manual steps and it did not work. Windows keeps saying they can not fine

Asked by pschlotz Pred 5 rokmi

Last reply by guigs Pred 5 rokmi

  • Archivované

Firefox crashes at startup

I have always used Firefox on my W7 laptop, but following the 37.0.1 update Firefox always crashes at startup. I have tried most of the recommended 'fixes' (full antiviru… (čítať viac)

I have always used Firefox on my W7 laptop, but following the 37.0.1 update Firefox always crashes at startup. I have tried most of the recommended 'fixes' (full antivirus checks, fresh install etc) but not those relating to Safe Mode as the crashes don't let me get that far. I have tried using the 'Shift + FF Start' technique but Firefox still crashes . 37.0.1 works fine on my old XP desktop and on my W7 VM XP mode so I'm at a loss what to do next. The last Crash Report listed the following, if it's any help:

AdapterDeviceID: 0x0046

AdapterDriverVersion: 8.15.10.2182 AdapterSubsysID: 046c1028 AdapterVendorID: 0x8086 AvailablePageFile: 3029721088 AvailablePhysicalMemory: 991698944 AvailableVirtualMemory: 3975876608 BlockedDllList: BreakpadReserveAddress: 54788096 BreakpadReserveSize: 67108864 BuildID: 20150402191859 CrashTime: 1428581380 Email: romigers@waitrose.com GraphicsCriticalError: |[0][GFX1]: Failed to get SharedHandle for sync texture. Result: 0 InstallTime: 1428405223 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 046c1028, AdapterDriverVersion: 8.15.10.2182 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0dd3, AdapterSubsysID2: 046c1028, AdapterDriverVersion2: 8.17.12.5939D3D11-WARP? D3D11-WARP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10162 StartupTime: 1428581378 SystemMemoryUsePercentage: 67 Throttleable: 1 TotalPageFile: 6013353984 TotalPhysicalMemory: 3007627264 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

Asked by hackedoff Pred 5 rokmi

Last reply by guigs Pred 5 rokmi