Komunitné fórum Firefox

Hello,

I am new to Firefox and accidentally opened an account with the wrong email address. A code was sent to an active email address that I don't own. I created a second account which is the one that i'm asking this question from.

My question is how I secure this account from being used by the other email account I accidentally had my code sent to?

Thank you for help.

Hi, I added two devices, MacBook and I phone. Old laptop is dead and old android phone is nearly there. I tried signing into Firefox on new laptop and syncing but ended up failing. Turns out when I thought I was signing in I actually created a new acct…I typed my password with one letter upper case instead of lower. Now when I sign in it defaults to the new account with zero success no from old acct. My nearly dead android still has the correct acct. with old password phrasing. I tried deleting acct., my troubles are that I can’t seem to sign in with email and password, it wants to use newer methods, such as sign in with Google or Face ID, both of which goes back to that new blank acct. with new incorrect password. I am about to delete and start over with Safari but figure it’s worth one more shot. Again, I have the new account on both a new I phone and a newish MB pro, and the good old acct. I want is showing up only on the near dead Android. The issue is beyond me at this point. Thanks

New problem. I have correct Amazon password and sign in. I keep getting a message to sign in to Amazon but not allowed to do so. Message says “this request comes from Firefox, published by Mozilla “. This does not happen on phone but only on computer. How resolve?

I received an email saying that I had to sign in in order to keep my account. I did not click on the link provided since I thought it might be a scam. Was this a valid email? If so, is signing in now meet the requirement to keep my account?

Earlier I logged in to Firefox to pose a question. Checking email, I had a notice from Mozilla that my account was used to sign in: Firefox on Windows 10 / United States (estimated) / Thursday, Oct 23, 2025.

Does Firefox think I'm using Win 10??? I checked my computer and it verifies that I am running Win 11 with all updates.

Call me confused. Or is this a non-issue? I ask because I'm trying to get into a member website and after I login, it takes me to a page that is for new signers ... not an existing member. Has happened several times.

Thanks,

Ron

So apparently I already had a firefox acct usin my main email from a long time ago and I have one I signed into most recently usin my secondary email. I just had to update my firefox so thats where it all got confusing but I updated successfully and just bookmarked my tabs so I could find em when I started usin updated firefox. im on my laptop and it lets u keep both versions. Not only that but I realized I'd been usin firefox for -I have no idea how long, w/o even signing in! So Idk where all those bkmarks got saved to if I wasnt signed in 4 wks or months...I assumed it wasnt possible to do stuff like that unless u were actually signed in, but now Idk where all of the settings, things i saved or anythin else I adjusted specifically to me would be now since it was all done w/o bein signed into a specific acct! I think a few yrs ago was the 1st time I realized u even COULD have a firefox acct cuz I thought id been usin my fire fox 4 yrs w/o one & had a whole bunch of saved pws that were either saved while not signed into anythin or perhaps a few were saved when I 1st made the acct. I also remember tryin to login when somethin informed me I had an account, which I didnt realize and...o wait I remember now.. I think id been signed in on my laptop 4 yrs w/o realizing I was, & had saved pws, bk marks etc BUT my comp was about to be non-usable due to some internet safety update those of us w/old computers had been getting as a courtesy for yrs that we wouldnt be gettin anymore (all comps older than 2010) & I was forced to get a new laptop in order to keep usin the internet safely. Obvi I planned to transfer everythin id saved in my firefox to the new laptop but I couldnt find any of my acct info like pw, accnt name or anythin despite literally bein signed in. I remember thinkin, "guess I can never sign out cuz ill never be able to get back in" & eventually I had to use the new laptop so id be usin firefox w/o bein signed in, regardless- so this 2nd account I "just" realized I had, must be that one- which I still cannot access, I assume. Don't recall why I couldnt get any of the info while I was originally signed in but eventually I had to use the new laptop & that firefox obvi wasnt signed in, so all my stuff was lost (I think.) I mustve made a new acct since theres one wit my other email I was able to login to today, but Ive been usin the browser on my laptop (and phone, i believe) w/o bein signed in 4 some time. I need help, Idk wat to do bout the accts & the dead one I cant access. I dont have the best memory due to ADD & the many meds I take so I can't be sure what I'v said is accurate. I need help figuring out whats actually goin on wit my accounts, if possible. I'm sorry I can't be more sure on the details. How do I even get in contact with customer support about this? When I kept searching about my problem the only escalation the site would tell me about was to ask a question to this which I now realize is just aq community forum and no one here can help me link my account to combine them into one. I need tech support 4 that.

You took my $65.72 image attached!! I have no Mozilla and you can't seem to email 6 didget varifacation code to my proton e mail address. Send the code to [edited phone# from public community support forum]. Thank you

Hi I am my19gaming2 my id was still by some one he is not giving me my id back he chang my name as subject87 on roblox help mehe also change my password of id help me please I need my id back to me becouse I spend robux on my id

Dear Firefox Support Team,

I am writing to request assistance regarding what appears to be a duplicate or disconnected Firefox Sync account.

I’ve been using Firefox Sync with the email address [edited[ @gmail.com on two different devices:

   On my work computer, I had access to over 143 saved passwords

   On my personal computer, I could only see 33 saved passwords

However, I was still able to log in to websites automatically on my personal computer, even though I couldn’t view the saved passwords in the password manager. This made me suspect that the data might be stored locally or that the devices were syncing separately.

A few days ago, I deleted all saved passwords from my work computer (after backing them up to a spreadsheet) and then logged out of the Firefox account on that device. Later, when I checked Firefox on my personal computer, the 33 passwords were still there and unchanged, which confirmed my suspicion that I might be using two Firefox accounts that look identical but are not actually connected.

I also noticed that I can no longer log back into the version of the account I was using at work — the system rejects the password I currently use on my personal device, despite both using the same email address.

Could you please verify whether there are two separate Firefox accounts linked to this email address or help me recover access to the original Sync data?

Thank you very much for your support.

Kind regards, Ingrid Hurtado

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop and went back to Profile. I am unable to find an email address for Mozilla support. I am unable to contact Mozilla support for help with this problem. Need help!

[email address]

I have been unable to sign in to google accounts on 3rd party websites for a while now. I'm using firefox develloper edition. i do not have this issue with normal firefox

every time i try to sign in i get redirected to https://support.google.com/accounts/a.../32050?hl=en

Heres some of the things i tried:

• Clear cache and cookies
• "repair" Firefox from the uninstaller
• Reinstall Firefox

To be honest it is quite a bit annoying and i cannot find a solution thanks in advance for any help

Firefox Sync code doesn't arrive; my email's support (Proton Mail) says you have «likely added you to their suppression (do-not-send) list automatically.».

So I request you remove the e-mail associated with my account, the one used in this post, from the do-not-send list.

Thank you.

I just got reed of annoying e-mails going to my I Cloud and again today I have 170 junk mails!!!! Is there a way that unsolicited E- mail do not invade my computer as I only want to see the e-mails from people and companies that I know of!!!! I thank you for any tips that you have to offer. Neoma

Hello, Having followed the advice as under: If you've previously made use of Firefox Sync, please make sure you're signed into your Mozilla account and have enabled Bookmarks within your Sync settings, because Firefox will automatically download any available data from our sync servers as long as you are logged into the account you used to sync.

Additionally, please consider that if your bookmarks are still available in the local storage of another device, signing into Sync on these devices will let you upload this account data and make your data accessible on any other devices you enable Sync on.

Andd checking the the Bookmarks tick-box was checked [as was last attempt] I tried to sign in to open the required page, but got 2 x 'error' windows, as attached, one for enail address [been using this for 2 yaers] and the other for password [how did I get this page up with the wrong password??]

I'm obviously a very dim Brit . . . . . please would you advise me as clearly as possible about whatv the heck is going wrong, thanx Kr CB