Firefox Support Forum

My firefox has totally stopped working and i have downloaded a new version about 10 times but it just disappears just a blank page. I can't read my e-mails or anything i uninstalled it and reinstalled nothing at all. Everything i run revolves around Firefox, i have refreshed everything i can think of but without a browser i am in the dark, any help would be greatly appreciated. If you e-mail me i can't read it on here but will get it on my phone. As you know without a browser you do nothing or go anywhere.

Thanks

I logged into my bank acct. as usual to check my balance and transactions. All went well until I reached my balance figure. Usually, I click on that balance figure to reveal the previous transactions. This time and all following times, the transactions did NOT appear! Long story/short, I contacted Key Bank's Customer Support only for them to tell me that Key does not support Firefox browsers anymore 'after their security updating!' They suggest switching to mainstream browsers like Google Chrome, Safari, and Microsoft Edge!

I have been a satisfied user of Firefox for years now and don't want to change now! I suspect that because Firefox has good security features, this has become "undesirable" to mainstream business sites because they prefer the mainstream browsers that have (Browser Fingerprinting technology) to track the activities of the users of their sites!!! My question now is: Can Firefox find a way to fix this problem???

Every once in a while I'll visit a website that, even tho you scroll to what you think is the bottom of the page, when you approach that point, you see the scroll button jump up, and there is further room to scroll.

It happens occasionally on YouTube, but elsewhere as well.

I think I remember somewhere that there is a workaround for this, but first I want to understand if this is by design, perhaps because it's a way of restraining the given site from loading too much content at one time, causing CPU overload, leading to related issues.

I want to do a refresh of my firefox profile for it was overwriten with another profile or it was combined with another profile. So how can I start from scratch without my current profile been overwritten by what is stored on the cloud.

I need to be unsubscribed from all email marketing and miscellaneous communications from Mozilla. I keep getting this error message when trying to unsubscribe, and it has been happening for multiple days now.

My laptop needed to be completely reset to its beginning stage. I did not have the opportunity to save any bookmarks before this happened. Is there any opportunity under my login to recover these bookmarks now?

After upgrading to the latest version (112.0.1) on MacOS 10.15.7, the bookmarks toolbar disappears when I enter fullscreen mode ('Always Show' is selected under Bookmarks Toolbar in the View menu). When I exit fullscreen mode, the toolbar reappears but a large grey bar then appears at the top of the window (see screenshot). I've read answers in the knowledge base that suggest that the toolbar always disappears in fullscreen mode, but I am 100% sure that this behaviour did not exist before the recent upgrade (perhaps this behaviour has been around for a while in Windows?). Either way the grey bar is clearly a bug and feels related to the toolbar behaviour. Has anyone else experienced this?

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Hi, these are the files I found where you suggested I search. What's next? THANK YOU!

23p2fto4.default and 309gz60n.default-release

Paul

In the past few months my browser has started adding white borders around the left, bottom, and right edge. This seems to be an exact duplicate of this archived post: https://support.mozilla.org/en-US/questions/1301702

I don't know why it was archived. The "solution" is to enable the Title Bar under the "Customize Toolbar" menu. But this takes up even more space on my screen than the borders: I don't want it.

It's like this on all websites. It seems to go away when I restart the browser but the borders are (usually) back the next time I start my PC. I'm using Windows 10, and my screen resolution is 2560x1440.

I do not have privacy.resistFingerprinting enabled.

Im opening hbomax site and everytime i just get 3 loading dots and sudden black screen, i tried clearing cookies and cache, i tried troubleshoot mode, its still the same. Site works fine on chrome

Hi, I would like to join the chorus and say that the unified extensions button really needs to be fixed somehow. I can't stand it -- it slows down my workflow and seems like "change for change's sake".

But if you guys are serious that it can't be removed for some reason, then at least PLEASE make the unified extensions thing something that can be expanded horizontally along the toolbar (instead of just being a dropdown list) with preferred / most used extension icons visible in it, so that instead of

>clicking the unified extensions thing >scrolling down to find my extension >right clicking on the extension >choosing the option I want

It will just be

>click on the extension icon in the special unified extension section of the toolbar >the options for the extension pop up and I can choose one JUST LIKE THE OLD WAY THAT WAS EFFICIENT

I wouldn't even be opposed to an entire Extensions Toolbar with super security or whatever built into it. As long as the icons are still conveniently located and accessible!

I have a bunch of extensions that I don't need to interact with regularly, like my adblocker, https everywhere, or the thing to make webpages appear in dark mode. But every time I click the unified extensions thing they're right there at the top of the list. My screenshot extension however (for example), which I use constantly, is somewhere hidden near the bottom of the list, so I'm constantly scrolling down awkwardly looking for it. It used to be one button click to take a screenshot, now it's like five or six clicks and takes around 20+ seconds every time. IT'S VERY BAD USABILITY DESIGN. It might "feel" cleaner or more organized to put everything in a list, but it's not as functional for the end user (in my opinion).

Please reconsider your design of this thing and investigate the possibility of keeping certain extensions visible on the toolbar somehow to remain easily accessible to the user. Hopefully I've been able to explain my concerns to you. Anyway, I still love Firefox on the desktop, but if you guys can fix this that would be great.

In both Firefox and Thunderbird Is there a way to change the default print dialog back to the system dialog rather than the one-stop printing option? I was able to change this setting in previous versions of both but since updating, I can not locate the setting or remember how to do it. Thank you

Cannot access website. Getting Error code: SEC_ERROR_REVOKED_CERTIFICATE. Website owners say certificate is valid and can access on other browsers. Why is FireFox blocking access to site?

Hi,

I just created a website, but it's not working in Firefox. It works in Chrome and Opera. I get "Server Not Found".

I tried going to settings and clearing cache, that didn't work. I tried pressing shift while hitting reload, that didn't work. I also tried pressing Ctrl+shift+R and that didnt work.

Please advise!

Hello. I've recently come back to FF and am really pleased with it. However, I have recently hit a bit of a snag as follows - In a website that has PDF's as links that can be viewed - ie click on a link saying "View" the document - when I click on it nothing happens. I can right click and open the link in new tab, when I do this the same page opens again, with the same hyperlink - same thing happens when I click on that, ad infinitum. Other browsers (DDG) immediately save the PDF - so the links work on those browsers. Interestingly, some other links on the same website to PDF documents do work in FF. I have noticed that the "openable" links end on .pdf but the links I can't open (as docs) don't. I've tried disabling all add-ons, ensuring FF is up-to-date - version 112.0.1, changing all security settings to their lowest setting, tried changing what to do when FF opens a PDF, but nothing makes a difference. I think the issue is related to opening links and have toggled all the "links" settings but again, no difference. Can you help please? Thanks very much and kind regards, Andy.