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  • Archivované

Hi , I forgot my 2 authentication details

I cannot remember the authentication app and i have no recovery code I can provide account email and password Account email : *** Account password : *** and also all m… (čítať viac)

I cannot remember the authentication app and i have no recovery code

I can provide account email and password 

Account email : *** Account password : ***

and also all my details

Name : Alberto Surname : *** Born : *** Italian CF ( fiscal code ) : ***

Could you please tell me the app I used to do the authentication and send me a barcode to be scanned to do the 2 step authentication ? I thik this is the most secure way to proceed but i let you find a possible solution for this problem

I'm attaching a picture of my Passport to verify my identity

Best regards

edit: removed personal information for your protection - this is a public forum, don't post sensitive information here! (philipp)

Otázku položil(a) Bruzzonea Pred 2 rokmi

Posledná odpoveď od cor-el Pred 2 rokmi

  • Archivované

can't sign in. Phone was wiped along with 2FA codes

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting th… (čítať viac)

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Otázku položil(a) needshelp0 Pred 2 rokmi

Posledná odpoveď od cor-el Pred 2 rokmi

  • Archivované

Lost 2FA codes, can't login on new machine..

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device. As a result… (čítať viac)

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device.

As a result, I can no longer sign in to my account and get stuck on "Enter Security Code". Is there any way that I can have my account removed or reset 2FA without having to log-in? I do not want to setup another sync account with a new eamil id. I just want to use the same email account and not create another one just for Firefox/Mozilla.

I am okay with losing all my data synced on the account (already tried a successful password reset).

Otázku položil(a) user501254 Pred 2 rokmi

Posledná odpoveď od cor-el Pred 2 rokmi

  • Archivované

Two-Factor-Authentication "Deactivate"-Button Not Reacting

Hiho, I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting a… (čítať viac)

Hiho,

I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting all the cookies.

I use the German version of Firefox and it is up-to-date. I have tried in safe mode as well.

I need support please.

Thank you and best, VioletC

Otázku položil(a) VioletC Pred 2 rokmi

Posledná odpoveď od Kiki Pred 2 rokmi