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  • Vyriešené

firefox keeps opening an "install update" box.

Hi, I thought Firefox updated automatically so can someone please tell me why this box seemingly opens every time I open Firefox. I am using version 92.01 (64bit) . When… (čítať viac)

Hi, I thought Firefox updated automatically so can someone please tell me why this box seemingly opens every time I open Firefox. I am using version 92.01 (64bit) . When Box first appeared I attempted an update and lost all bookmarks etc. would like to know what I'm getting wrong before I go any further. Thanks, John.

Otázku položil(a) eauxvives.jj Pred 3 týždňami

Na otázku odpovedal(a) FredMcD Pred 3 týždňami

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Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (čítať viac)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Otázku položil(a) stephenp1394 Pred 2 mesiacmi

Na otázku odpovedal(a) cor-el Pred 2 mesiacmi

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QuotaExceededError: The quota has been exceeded

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox every time I have to clear cookie and cache and restart Firefox also tried up… (čítať viac)

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox

every time I have to clear cookie and cache and restart Firefox

also tried updating Firefox

I'm using since more than 2years but this issue is since last 2 months only

Please help

Otázku položil(a) Maddy Pred 1 mesiacom

Na otázku odpovedal(a) TyDraniu Pred 1 mesiacom

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404 error

getting 404 error only on one site. I have been using this site with FF for 3yrs no problems. Tried safe mode. Tried adding PB_stuff at the end of address. Site still wor… (čítať viac)

getting 404 error only on one site. I have been using this site with FF for 3yrs no problems. Tried safe mode. Tried adding PB_stuff at the end of address. Site still works with Chrome and Windows browsers

Otázku položil(a) kx8y Pred 1 mesiacom

Na otázku odpovedal(a) cor-el Pred 1 mesiacom

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Take Screenshot results in offset area added to desired image

A few days ago, a weird problem arose with "Take Screenshot" function. The resulting image includes area designated PLUS a border on the right edge AND on the bottom edge… (čítať viac)

A few days ago, a weird problem arose with "Take Screenshot" function.

The resulting image includes area designated PLUS a border on the right edge AND on the bottom edge. Note: width of side border is wider than border on the bottom is tall. This is difficult to tell in a file image because it seem to be transparent and assumes the color of background. Confusing, I know, so I have included a composite image image of result of "Save Image As..." on top, and the "Take Screenshot" added to the bottom. Prior to a few days ago, the bottom image would not have the added borders and therefore the colored part of the image would be the same width as the "Save Image As..." and extend to bottom of the image.

Note: it doesn't matter whether I download to file or cut and paste the image. The same thing happens if I "Save Full Image". And, yes, I know I need to upgrade to latest version, but this issue needs investigation...

TIA, KBo

Otázku položil(a) tvkrys Pred 1 mesiacom

Na otázku odpovedal(a) cor-el Pred 1 mesiacom

  • Vyriešené

Minimize, resize and close icon not being integrated into Firefox window

Hi, since the new, yet discussed, Firefox Browser update I've had a problem with the minimize, resize and close buttons on the top right corner of the Firefox window on m… (čítať viac)

Hi,

since the new, yet discussed, Firefox Browser update I've had a problem with the minimize, resize and close buttons on the top right corner of the Firefox window on my laptop. My problem is that those buttons are not integrated into the Firefox window itself.

What I mean is that to accommodate those buttons there is a white long bar all across the top part of the window with the "XXX site - Mozilla Firefox" title at the left and the "_ ⬜ X" icons on the right, while on my Desktop version those buttons are well integrated into the black (my theme color) part of the Firefox window, being at the same height as opened tabs (the said position of the icons on my desktop is represented by the white rectangle drawn on the attached picture (red lines are censored bookmarks and information)).

Is there a way to get rid of that white top strip and integrate the minimize, resize and close buttons in the Firefox window itself?

Thanks very much in advance for any help or reply!

Lorenzo

Otázku položil(a) Lorenzo Pred 1 mesiacom

Na otázku odpovedal(a) Typo3000 Pred 1 mesiacom

  • Vyriešené

Firefox always crashes, worked fine until a week ago.

Hello, I decided to post here instead of seeking help/assistance on the Firefox reddit. About a week or so ago I was using Firefox fine, no issue and out of the blue it … (čítať viac)

Hello, I decided to post here instead of seeking help/assistance on the Firefox reddit.

About a week or so ago I was using Firefox fine, no issue and out of the blue it just stops wanting to launch, or if it does launch it's stuck on a dark window, I was using the dark theme, that looks like it has a loading bar on the page tabs and in the url bar. It just hangs here indefinitely, the only way that I can close down Firefox is by opening up ProcessExplorer64 and killing it that way; it does not respond to task manager at all.

What I've done:

Uninstalled / Reinstalled firefox; Updated my drivers; Turned my computer on and off again; Completely turned off, unplugged and power cycled my computer; Made it a firewall exception; Ensured my internet is connected and my computer has it (I use Discord and Chrome, in fact I have to post this in Chrome.)

What I do not have:

Anti-Virus; My computer is clean, if I could I would eat off the data and suffer no infection from it. Norton/Comodo/Avast; There is no anti-virus. There is no adware, malware, trojans, viruses or spyware on my machine. Going to the same three websites since 1997, no malicious programs are downloaded.

What I have tried related to Firefox:

Running in Safe Mode: Can't access safemode, browser does not launch far enough to have the menu interactable. Trying to launch the profile manager yields nothing. Uninstalling and Reinstalling Firefox yields no result. The only error that I have gotten is a XPRCOM error or something and the solutions for that have not worked for me as I do not have multiple installations of Firefox on my machine.

I would attach a screenshot of how Firefox looks, but I am unable to as of this post it has devolved to launching as a background process and crashing immediately.

Help?

App is broken; something is wrong. I'd like to use a Browser that is not Chrome.

Otázku položil(a) ZestyClose-Raccoon21 Pred 2 mesiacmi

Na otázku odpovedal(a) FredMcD Pred 1 mesiacom

  • Vyriešené

Links not loading

https://www.moods.club/de/ Clicking on an event in the programm list should open a new page - does not work, there seems to be just one additional line appearing below ev… (čítať viac)

https://www.moods.club/de/

Clicking on an event in the programm list should open a new page - does not work, there seems to be just one additional line appearing below every segment.

Workaround: "Open link in New Tab".

Otázku položil(a) JohnBtt Pred 1 mesiacom

Na otázku odpovedal(a) JohnBtt Pred 1 mesiacom

  • Vyriešené

FF closesupon minimizing

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same proble… (čítať viac)

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same problem years ago, and it was a simple fix. However, going through the "Help" sections in FF this time was no help. thank you for any suggestions.

Otázku položil(a) tosim91 Pred 2 mesiacmi

Na otázku odpovedal(a) jonzn4SUSE Pred 1 mesiacom

  • Vyriešené

Why Firefox connects to googleusercontet.com within 2 minutes of it reaching the internet?

HI! My buddy highlighted an issue, then i re-checked myself and it is worrying to me. To recreate (windows): Get any (non-webistaller [not nececarry, to do it this way, b… (čítať viac)

HI!

My buddy highlighted an issue, then i re-checked myself and it is worrying to me.

To recreate (windows):

Get any (non-webistaller [not nececarry, to do it this way, but simpler to check]) firefox version (buddy got a fresh portable, i used my kinda privacy fortified one). Disconnect from the internet (plug the cable for fastest result). Make your version usable (install it) Start firefox, and open the Resource Monitor, with the network tab open expand the Network Activity portion (short alphabeticly, by name, check for F for firefox). Plug the cable in.

You soon will see FF will start looking for things, then an adress with a googleusercontet.com will pop up. Does not matter what is the Homepage's default browser, does no matters even if the Homepage is set to blank, this happens.

My best bet would be google safe browsing, but still, without any activity it is already connecting to that?

I know about the Google-FF/Mozilla relation, but this really made me think about why i still like firefox.

Otázku položil(a) ledgeri Pred 2 mesiacmi

Na otázku odpovedal(a) dveditz Pred 1 mesiacom

  • Vyriešené

Barcode Scanning

When I scan a barcode using Firefox, characters are added/rearranged. This causes errors for our company's customers and inaccurate data entry. Scanning the attached bar… (čítať viac)

When I scan a barcode using Firefox, characters are added/rearranged. This causes errors for our company's customers and inaccurate data entry. Scanning the attached barcode produced the following results in Firefox:

(01)05391529380069(17)210702(100)000026354 (01)05391529380069(17)210702(10)0000026354 (103)0591529380069(17)210702(10)0000026354 (00105391529380069(17)210702(10)0000026354 (01)90539152938006(17)210702(10)0000026354 ()31)0591529380069(17)210702(10)0000026354 ()1)065391521938009(17)210702(0)0000026354 (012)01539159380069(7)2107020(10)000026354 (00919053152380069(17)2100702(10)000026354 (01)05391529380069(17)210702)(10)000026354

The same barcode produced the following results in Notepad:

(01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354

I have checked for updates, cleared my cache, and rebooted my browser. I've also tried disabling active extensions.

Otázku položil(a) LDandridge Pred 2 mesiacmi

Na otázku odpovedal(a) LDandridge Pred 1 mesiacom

  • Vyriešené

Blocked PM and comment function

First, the problem does not occur using Chrome or Safari. On one site I visit regularly I am no longer able to use the PM and comment functions. I have checked with the… (čítať viac)

First, the problem does not occur using Chrome or Safari. On one site I visit regularly I am no longer able to use the PM and comment functions. I have checked with the site's webmaster and am confident the problem is not at their end. Suggestions short of deserting Firefox?

Otázku položil(a) joegazzo Pred 2 mesiacmi

Na otázku odpovedal(a) jscher2000 Pred 2 mesiacmi

  • Vyriešené

Firefox Monitor

Hi, Guys I just got an email from Mozilla telling me about their new upcoming service to remove personal information from the web. In that email there was a link to some… (čítať viac)

Hi, Guys

I just got an email from Mozilla telling me about their new upcoming service to remove personal information from the web. In that email there was a link to someone's "free personal data removal workbook and credit freeze guide". I clicked on that link, and Norton blocked it as being a "dangerous webpage".

Norton also says "You attempted to access: https://gate.sc/?url=https%3A%2F%2Finteltech..."

And that, "This is a known dangerous webpage. It is highly recommended that you do NOT visit this page."

So, what's going on here? Please let me know.

John

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Otázku položil(a) 1thomson Pred 2 mesiacmi

Na otázku odpovedal(a) jscher2000 Pred 2 mesiacmi

  • Vyriešené

Firefox tips - but where are they?

You've sent me an email recommending 'The Forget Button' but where is it? It's all very well saying how good it is. I certainly don't have one where it is in your video … (čítať viac)

You've sent me an email recommending 'The Forget Button' but where is it? It's all very well saying how good it is. I certainly don't have one where it is in your video so how do I install it? Grrr so frustrating.

Ditto the Relay thing for burn email addresses. The little video goes on about how good it is but where on earth is the facility?

Soo madenning!

Any help gratefully recieved.

Otázku položil(a) mark318 Pred 2 mesiacmi

Na otázku odpovedal(a) TyDraniu Pred 2 mesiacmi

  • Vyriešené

Firefox 92.0.1 (64-bit) for Windows does not work on www.t-mobile.com

I just moved to T-Mobile and when accessing this site, clicking on the login button takes several minutes to get to the login screen. After entering the username, it tak… (čítať viac)

I just moved to T-Mobile and when accessing this site, clicking on the login button takes several minutes to get to the login screen. After entering the username, it takes several more minutes to get to the password screen, after which it takes additional minutes for the following error message to be displayed.

             Looks like we got our wires crossed.
             We weren’t able to process your request at this time. Please try again later.

My Chrome and Edge browsers on Windows handle this site fine, as does Firefox on an M1 Mac running Big Sur, and safari on my iPhone - this is the only browser/OS setup that fails. I have cleared caches and cookies but nothing resolves this issue.

I would like to continue using Firefox but need to access this site. Any suggestions would be greatly appreciated!

Thanks and regards,

Howard

Otázku položil(a) hij2001 Pred 2 mesiacmi

Na otázku odpovedal(a) hij2001 Pred 2 mesiacmi

  • Vyriešené

Help with browser crashes

So, I started following instructions via this link: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting I first made sure Firefox and al… (čítať viac)

So, I started following instructions via this link: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

I first made sure Firefox and all my drivers were up to date, which they were. Moving on, using Troubleshooting Mode, I have yet to encounter any issues. The screenshot below shows the crash reports between yesterday and today. For some reason it won't let me submit the crash report from yesterday, as well as the first one that happened today. I'm also not sure why there are 4 crash reports generated for 10:05PM on 9/30, because Firefox only crashed once to my knowledge.

Here's the submitted crash report ID's, though: bp-35800b96-f14a-488f-b94d-94fa10211001 bp-ad3476ee-2ceb-4de1-a824-a49a90211001 bp-94812bc3-6e24-4454-a479-a6fc70211001 bp-a238a0fc-37f9-4b5c-b883-eb2cb0211001

And the "Failed" Unsubmitted crash reports: b8ab5181-c940-4177-ad4b-00ef7b99f84a be5771aa-ccc2-423b-b94e-5acbd65ec765

Typically I have these extensions installed, and I've never had an issue thus far: 1. uBlock Origin (also in incognito) 2. Adguard Adblocker (also in incognito) 3. Honey 4. Translate Web Pages (though it's left disabled, unless needed)

Why do I use two adblockers? Because one or the other isn't typically sufficient, and I find those two to work together the best.

Any help would be appreciated. Thanks!

Otázku položil(a) Nick (Gmail) Pred 2 mesiacmi

Na otázku odpovedal(a) FredMcD Pred 2 mesiacmi

  • Vyriešené

Firefox 92.0.1 on Windows 10 performance problems

Today I installed update 92.0.1 (64 bit) on Windows 10. Since then performance has been terrible on everything I do - typing, scrolling, opening a tab, etc, response time… (čítať viac)

Today I installed update 92.0.1 (64 bit) on Windows 10. Since then performance has been terrible on everything I do - typing, scrolling, opening a tab, etc, response time is measured in seconds and scrolling is very jerky. Other applications still work normally but Firefox is no longer acceptable.

Otázku položil(a) tsaiers1994 Pred 2 mesiacmi

Na otázku odpovedal(a) tsaiers1994 Pred 2 mesiacmi

  • Vyriešené

Spell check not working and language sub menu not displaying.

Hi, I've been going through all the Spell Checker problems with Firefox on the forum and so far nothing has solved my problem. Since re-installing Firefox, my spell check… (čítať viac)

Hi,

I've been going through all the Spell Checker problems with Firefox on the forum and so far nothing has solved my problem.

Since re-installing Firefox, my spell check is not working. It's ticked in the language settings and I've since installed two dictionaries. I read on one post to check if the dictionary is selected (or something) by right-clicking and selecting languages in the languages sub menu but when I right-click, there is no such menu.

Short of re-installing Firefox and hoping for the best, anyone have any potential solutions?

Cheers.

Otázku položil(a) Major Conage Pred 2 mesiacmi

Na otázku odpovedal(a) Major Conage Pred 2 mesiacmi