Fórum podpory Firefox

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

Hi Everyone!

I'm wondering if anyone can shed light on this.... I'm using the very latest version of Firefox 124.0.2 (64bit) And recently having a problem when video chatting on facebook when chatting I can't see the "Cam" Icon to call up. Yet on Crome all is good.

Any help?

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Is it possible to import bookmarks for a different Mozilla account. Apparently I have 2 different Mozilla accounts. I had been using (I'll call it account #1) for quite a while, and recently subscribed to Mozilla VPN service. When I subscribed i gave it login info for "Account #2". How can I keep the logon info for the VPN, and get my bookmarks imported from the old (routinely used account #1) ? Or, can I change the VPN service to the old account (account #1)? I know how to add another device to the VPN account, but the "accounts" are on the same "device".

Thanks...

Hi there,

About 4 days ago, hotmail suddenly stopped loading on Firefox (though I can still access it on Safari). I've tried clearing my cache and add-ons, etc. I've googled a ton and tried all the things I can find to try, but nothing is working. I am by no means a tech person and so I'm out of ideas and need some help. I know I can use Safari, but I really hate using it and prefer Firefox. Any ideas on what to do? I am using a MacBook Pro - Sonoma 14.4.1

Thank you so much! Jocelyn Pascall

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schwab.com with the Firefox browser, clicking on the "Streetsmart Edge" Launch button does not work. "Streetsmart Edge" does not open.

This problem only occurs when using Firefox. If using Microsoft's browser there is no problem.

Previously, until about two month ago, the Firefox browser never caused this problem. It worked fine for many years.

I prefer the Firefox browser versus Microsoft. Please research and repair this issue.

I frequently attempt to open news articles or other pages requiring form fill-in but instead get a page that advises me to disable an adblocker. I have no idea what Firefox (yes, up-to-date) uses or how I could set it to allow pop-ups for a particular site. Help!

Dear all,

We develop a system on D365 platform. On Chrome enviroment, I click the export option, it will download the excel file, I can open it on Excel. However, I click the export option on FireFox, it will download the excel file but I can't open it on Excel. When I use the notepad to open the file to see the content, I found the file become HTML content. I can see the file on web broswer. I don't know why the file content will be change HTML content when I use the Firefox to download it.

Please help....

Andrew

I have a unique annoyance wherein I use a considerably long email address for many sites. I've gotten tired of typing it out whenever it comes up and wish for it to be preserved as an autofill across all sites so I no longer have to, similar to how your phone may suggest your email address in autocomplete.

Unfortunately, as far as I can tell, you can only manually add autofills for specific sites and with password attached. So my question is, is there a way to make the address be a suggested autofill on username/email address boxes across all sites?

(not interested in having form history saved, just want this one specific form entry)

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature:

https://finance.yahoo.com/quote/DEO/

When I fill out the information and hit "send", nothing happens. The "report broken site" screen remains active. Hitting Send multiple times has no effect.

I've tried using this feature for other pages, and it appears to work; but it won't work for this site.

Can anyone suggest why that might be? Is it a byproduct of the site's being broken?

Thanks.

Starting Friday April 19, I have been experiencing constant very brief internet outages/reconnections while using Facebook on the desktop. The outages do not occur anywhere else on the internet...and do not occur on other browsers. I prefer to use Firefox. I am using Windows 11.

In previous versions of FFx, toggling to Reader view used the same font I'd chosen in Settings / wherever. Now it's something else, in boldface with no distinctions made in original view (italics, not italics, etc). & there doesn't seem to be any way I can control fonts in Reader.

Any suggestions? In plain English, please, I am NOT a programmer or computer professional, just a regular human trying to use this new version that seems to have broken everything I liked about FFx.

While this is a Privacy and Security setting issue - at least tangentially - my question isn't about security so much as how this data is being stored/retrieved.

I navigated to an entirely new site the other day and it requested a username and password. When the cursor was in the Username field, a set of proposed entries showed up. These were all (recognizable) first names - not emails. When I checked the Privacy and Security settings, I couldn't find any of the names in stored data. While this may be just cached entries for similar fields ("username" or "name" etc...), the list I saw was heavily curated. One of the names I don't ever recall even entering in any name field (and wouldn't have been used for any login) - but even if I had, the list that I saw was far from exhaustive and would only have been a very specific subset of any data I would have entered into any "name" or "username" field.

Is there somewhere I can find how that list was generated?

Thank you,

Sorry, posted recently and had then trouble finding out how to respond to help offered (jscher2000)! Noticed that the email version was "no-reply" so I didn't figure that would work! So, I tried to 'cut and paste' my reply (on a smartphone) and I ended up losing even the email reply text so here is a reconstruction. I tried the suggestions in order and the first one didn't have a "Restore previous session" option and the second one had "Recently closed windows" greyed out! And, when I entered "about.support" in the address bar (top rightish), I received a notice that I couldn't reach Google (Remember that I don't currently have internet access on my laptop). So, no joy there either! Can I not just change some current setting to prevent Firefox v 115.9lesr from saving the current 'Windows' and Tabs so that, when I again open Firefox, the previous session 'Windows' and Tabs would be used?!?

So I'll be typing like normal (I type 100 WPM), and all of a sudden, I'll type a sentence, but each individual letter starts taking about 3 seconds to show up on the screen. I have to sit and wait a super long time for everything I typed to finally show up. Other times, I move my mouse over something I should be able to click on, and have to wait a long time for the arrow to turn into a hand, letting me click on it. These periods of slowness will last a few minutes, then disappear.

What's really interesting is that when the slowness starts, I can type just fine up in the URL bar. I might type my entire message there, then copy paste it down to where ever I was wanting to post it. However, when I do that, if I have another tab open and that tab is playing music, the music will start to break up and lag as I type. Again, after a while, the slowness disappears and we're back to normal.

Can anyone tell me what's going on?

I have two end users that are having a different issues but they are of similar nature. First user can not upload anything to Microsoft Share point. She gets a message that says she does not have proper permissions to upload. She does not have the same issue on Chrome or Edge. The second user is trying to download and or save a file from a couple of different websites but regardless on where she tries to save it on her computer it says she does not have proper permissions to save to "x" file location. She also does not have this issue when she is on Chrome or Edge.

For both users I have tried clearing cache and cookies, Rebooting their computers, uninstalling and reinstalling Firefox, deleting registry keys/user data from the computer itself. I have had no luck with resolving this issue and I can not find anything online that remotely resembles this issue.

Thank you and please advise

I was looking for an item that would be a couple of years back in my history, only to discover that my history now only goes back a year and 3 months… Exactly, as of today, I don't know if that's meaningful. Does anyone have any idea what might've happened, and how I can restore the rest of my history? Thank you!

I'm on a Mac using Mojave, with Firefox version 115.8.