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I have a computer running Windows 10, a recent iPhone, and a virtual machine running Arch Linux, all with the latest version of their Firefox installed and on the latest version of their OS, all logged into my Firefox account for Sync.

It looks like only my iOS and Linux instances of Firefox are syncing bookmarks and open tabs with each other, but my Windows machine just isn't sending or receiving Sync data. Sending pages directly to a device works, and so does syncing Firefox Extensions. Bookmarks and currently open tabs, however, do not sync between Windows and the other two instances. Everything did sync at one point about a week ago, but no bookmarks or tabs have been received from my Windows instance since.

So far I have attempted uninstalling/reinstalling Firefox on my phone, as well as logging out on all devices and logging back in starting with the desktop, but the issue is still there. Notifications are enabled on my phone and I haven't changed Sync settings on Desktop, so everything should be syncing. Thanks for any help.

Hello, The email address used to sync my firefox, will close soon. I don't find a way to change it to a new one, and i don't want to loose all my datas by create another account.

Is it possible? and please tell me how to do it ? Thank a lot. Best regards

I reset my computer. When I reloaded Firefox and tried to sync my bookmarks and passwords, the password I had written down to sync into my Firefox account did not work. I saw that if I reset it, my bookmarks and passwords MIGHT be lost. Then I discovered it was possible to create a Recovery Key to retrieve them, but guess what, you had to sign in to your account to get one, which, of course, I could not. I tried to find a help phone number, but you guessed it, no luck. I then took the chance and changed my password and all of my passwords and bookmarks are gone. Would it not be possible to talk to someone who could help me access the passwords and bookmarks? They must still be on a server somewhere.

Hi Firefox,

I have some trouble with Firefox Sync. Since I use 2 laptop 1 month ago my active login always close and must to repeat login. My Firefox setting has auto clear browsing history after I close the browser but I uncheck the active login button. Before that I never meet with this case, even when I use 3 more device.

Regards, Lukman H

Hey there guys,

For a week now am trying to login to my FF account within Firefox in order to sync data. Now when I enter my email and password I get greeted with a message that my account it locked. "Sorry. We’ve locked your account. The confirmation email we sent to <email here> was returned and we’ve locked your account to protect your Firefox data."

Now read along the web that I need to wait 24h (already had) before I retry or that I need to submit a ticket to mozilla bug platform (that I also had but got no reply yet - for 4 days). Not sure what to do next... Trying my luck with writing a message here as maybe someone will take note of my issue. Before anyone asks, I have access to my email that the account is registered with. Also I can access my account from the desktop browser from Windows where am already logged in, but feel that if I need to maybe reinstall FF, will not be able to login again.

Any help is highly appreciated.

Gabriel

I accidentally entered a password in the login field. When asked by the browser about saving the password, he answered in the negative. I was surprised when the next time I entered the site, I saw two login options ([LOGIN]; and [PASSWORD]) in the dropdown menu. [LOGIN] matched my login. [PASSWORD] matched my password. Both logins are without a password. There is no stored data in lockwise for this site. If you save a random password for an unnecessary login ([PASSWORD]-[1111]), then it will be displayed in lockwise. Removing an account from lockwise removes the password, but does not affect the login. The only solution I found was to change the lockwise login. ([PASSWORD]-[1111] -> [1]-[111]), But after deleting this account, the login [PASSWORD] is returned to the drop-down menu.

Hello,

Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I tried to disconnect all my devices then reconnect, i "forced" synchro, i installed the Lockwise Android app on my phone but but the sync runs in a vacuum so the app doesnt seem to download my data & credentials...

What can i do more to recover my data or restore sync ?

Firefox sync has not been working for me for some time, and I'd like to get it operational again. I'm trying to sync between a Mac Pro (FF 81.0.2), a MacBook Pro (FF 81.0.2) and an iPhone 6 (FF Daylight 29.0). Nothing whatsover syncs.

So far, I've updated all browsers, and re-paired the iPhone with the QR code. I've also logged out of my FF accounts at the same time on all devices, and back in again. (That's what's recommended at https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips#w_i-set-up-firefox-sync-but-nothing-is-syncing, though that links to a page that is said to be out of date).

I can't see any obvious errors in the computer names, or anything else.

Any suggestion for further investigation, please?

Hi. I am moving my Firefox settings from the old IBM to the new MintBox computer. Both run Linux Mint. Procedure so far followed:

1. Bring over key4.db and logins.json 2. Sign in to Firefox sync and import everything.

Over here I got my custom settings to save all cookies, even third party cookies, for the session. There were Exceptions, which did not come over. (Here I will Allow Always the websites I keep a cookie to log in automatically or set site preferences. I may even blockm certain third party sites from storing cookies. These deviate from the default, to allow for session.)

I did not get the custom thumbs I created over there for my New Tab start page pinned sites. I got the pinned sites OK.

This didn't work: I copied the .mozilla folder from my home and pasted it here by way of a flash driveafter backing up this profile. That didn't work when I brought Firefox up from a Thunderbird Mail link.

So now I looked to see what my Profile folder is called, stored in my home/.thunderbird/firefox/{Profile} as found under Firefox Help > Troubleshooting. I copied that folder onto a flash drive and have it available here.

How best to proceed? First I back .mozilla up, then open Firefox and go to the Troubleshooting page and open my active Profile. Then:

Copy selected files from my Profile over on the Flash drive and paste them individually here?

Delete everything here before pasting in a copy of the contents of the imported profile?

Don't delete anything here and paste contents of my imported file, overwriting?

I am tending to want to go with the first choice, adding or replacing files here with selected files from the imported copy sitting on the flash drive.

Is there a specific list and description of the various profile files I need to paste in? An up-to-date reference containing this info?

[b]Running Linux Mint 19.3 64-bit MATE on the old IBM Running Linux Mint 20 Cinnamon on the new MintBox Mini 2 (Pro)/b

Thank you.

Hello,

Unfortunately, my mate used CCleaner to clear my PC and didn't unchecked "delete history" from Mozilla... So I have lost everything, cache, history, etc. We use the "light" cleaning, not the "secured" one.

I thought that I may be able to restore it with Mozilla Sync but I didn't find anything else than my bookmarks and the tabs on my other device...

I even tried to restore some of my old backup-restore files with Recuva but I was not able to do so.

Am I screwed or is there an option?

Thanks for your help!

Hello,

I've recently finished building a new computer and have been working on setting everything up, and Firefox Sync has made restoring my browser info quite easy. However I've got two other computers I'd like to try and transfer data from, and unfortunately made the mistake of not syncing the browsers between those two computers beforehand.

So I'm wondering if it's possible to sync the data between the browsers on all three computers and how to do so, and if I attempt to sync the data between them, will they merge together or will one overwrite the other?

Thank you for your time and assistance.

I have a Firefox HTML Document issue on my Windows 7 computer. I successfully used FF as my browser. I stupidly added BING to my computer and it took over FF! Now when I click on the FF icon, up comes the BING page. I've lost the FF browser and can't download a new one. I tried to delete BING totally, but the message said no because it is in a FF HTML document and can't be deleted. Any ideas on how to locate an FF HTML document on my computer? I've tried several ways, but no luck. Thanks for reading.

Hi, I'm using both Linux and Windows on my computer. I've got problem with firefox sync, on Windows I'm using program like IDM and also use it's extension on Firefox. Meanwhile, on Linux this extension is useless. If I turned it off while on Linux, when I relogin to Windows, this extension also get turned off, I understand this is due to Firefox sync nature, but its so ineffective if I've got to turn it on and off while switching between OS.

Is there any workaround for this?

TIA

Hi How do I refresh a static html page. Example: I have viewed a page on my website and find there is an error on the page. Then I correct the page and upload. Finally I refresh the page but it still shows the old browser data.

Hello,

I'm getting the following message:

« Sorry. We’ve locked your account.

The confirmation email we sent to XXX@XXX.org was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account »

I can connect to this support using the account, but not using sync on my devices.

My mail is a valid email address, and there was some temporary problem with the mail server which explains why the mail was returned.

What can I do to get back my account? The « let us know » link leads me here.

Thanks,

I am posting this question to offer a solution to the problem I experienced. My firefox bookmarks were not immediately syncing across accounts. Once I added a new bookmark on the browser that was not showing the bookmarks the synced bookmarks appeared. This may offer a solution to other users.

Hello,

IT support wiped my browser history on Laptop A. I also have Laptop B, which hasn't been used in a couple of weeks, and which is connected to Laptop A through Sync. Ideally I'd like to import the history from Laptop B to Laptop A, as this would be an almost total restore.

Laptop A losing its history is the most recent activity though, and I'm worried that as soon as I open Firefox on Laptop B, Sync will overwrite B's history with the (now blank) history from A.

So, is it possible to get B's data onto A through Sync, without A wiping B? Can I generate a backup from B through other means without Sync overwriting it?

Many thanks,

Charlotte