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I have linked, synced, authenticated, the whole nine, all my logins are gone, what’s wrong? I’m logged in on my phone, tablet and laptop, still nothing. What am I doing wrong?

Hi folks, I set up mfa on my Firefox account a while back using Authy but now that I need to redownload Firefox for my mobile device I have forgotten my Authy PIN and can't seem to find the account recovery keys anywhere. I may have lost them because of only storing the recovery key and pin record locally on a device I have since formatted and sold. It looks as though it's very difficult to recover via Authy or perhaps not possible (I have one mobile and laptop and Authy has discontinued the desktop app). Is there a way to reset the account so that I can set up my 2fa again and this time keep the access info in a safer and retrievable place?

Hi there - a Google search states that FireFox for iOS or iPad OS includes Total Cookie Protection, but I haven't read anything on your website that supports this, nor have I found the feature in FireFox for iPad OS.

Does Mozilla have plans to incorporate TCP into FireFox for iOS, or does Apple prevent this? The feature is so important to me, I may upgrade early to a Mac despite my M1 iPad having plenty of life left.

Thank you.

Hi, Thanks for your reply to my tutamail account. I’m really not tech savvy at all so not really understanding what to do. I’ve never used an extension. I know that I have things in my iPhone settings set up for as much privacy as possible. Are you talking about settings on my iPhone or settings in your app.? What exactly should I do in my iPhone settings and/or your browser settings? Will wait to hear back. Much appreciated. Linda

I switched away from Google products earlier this year and while I'm never had issues with firefox in the past I am now realising the limitations. I was able to seamlessly move all my passwords from chrome to firefox. However, often when I need it most, the up-to-date firefox app on my iPhone 13 mini (iOS 18.6.2) does not seem offer all the logins I have access to on my browser, let alone autofill them. I can sync tabs, I can see all my bookmarks, so why can't I access all my passwords on the app? Everything works fine when accessing the browser on my work PC and my aging macbook.

I have a iOS & I have been unable to open a link when clicking on a link (ex. Email link) it opens Firefox but only to the homepage. Won’t open the link to go to desired ‘address’

It hasn’t always done this but after last update

I never wanted to have anything to do with credit karma their adds are bullying ads and they are associated with other ads on pch. com that are felony they never stop harassing as if sales was slavery and stealing from you invetmentoand bank account and never anything else even remotely possible but no one listens to the anti sales anti human life activities of the advertising that has business with pch and how it tries to force things on people as if they were not human when the apps pch apps that is are playing credit karma is written on Firefox webpage they prevent non invasive from playing and make constant mal functions on the apps

I've reinstalled and updated Firefox on my iPhone 15, but still there's a Google logo in the search box, not Firefox logo. I hate Google and don't want it in my searches.

Why is it there and how can I get rid of it?

Initial performance is good, but over time especially when tabs are opened and closed frequently responsiveness to user input (e.g. tab switching, opening/closing tabs, response to hyperlinks) becomes very slow. After force quitting and restarting, performance is good again for some time. I exclusively use private tabs.

So the main reason I use Firefox instead of Google or other browsers is because it specifically *doesn’t* have AI features, since AI storing my information is a privacy/security risk that I am not interested in taking. Firefox is one of the only browsers out there that isn’t annoyingly pushing for AI to be integrated into every single aspect of the service. I’m not interested. I don’t want it. Mozilla, you’re wasting your time and money integrating features that your users DO NOT WANT. Please allow users to press one button to disable machine learning features instead of burying the switches in about:config. I don’t want AI on my browser.

I recently updated to iOS 26 and now I'm getting a recurring UI glitch. When I'm in dark mode and switching tabs, the "private/tabs/sync" bar will turn completely white, except for the "Tabs" text, if it falls over two white tabs. This only happens in dark mode, not light mode.

Anyone else encountering this? There's no way that it's an intentional design choice to make the menus unreadable.