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I had a system crash and had to reset my PC to factory specs. I previously saved my Firefox recovery key so that I would be able to recover my bookmarks etc in case anything happened however when I tried to recover my info I kept getting a message that my key was invalid. I then realized that a 32 character key is necessary but my key is only 28 characters. Did I miss a few characters or do I have an older key that will no longer work? Any help or info you can give me on this will be appreciated.

Firefox shutdown and updated automatically and now I have lost entire previous session, all tabs, and all bookmarks. I have reviewed all Firefox support to no avail. Nothing has worked.

When I allowed your latest update to happen ALL MY BOOKMARKS WENT AWAY! Can you restore them for me? I am 95 years old and don't do this stuff well. Otherwise, tell me how and I will try.

Today, when opening Firefox, it ran an update (to Ver. 151.0.2) and crashed. It attempted to restart, but instead ended up creating an "Old Firefox Data" folder on my desktop. How can I easily reinstall my previous setup from this data?

After I renamed one of the sessionstore backups to sessionstore.jsonlz4, It says move it up one folder, & restart.

My path is ...APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\8TWMWQ0P.DEFAULT-RELEASE\SESSIONSTORE-BACKUPS

I put new sessionstore.jsonlz4 in default-release folder & then profile folder, , no luck on restart.

Thats when I reread the support instructions & saw my DISTRIBUTION ID is blank, so I dont have Microsoft Store copy to begin with.

It is doing a restore previous, but just two tabs from a 2nd session that was open at same time (oops on me) & , I am trying to get back to 40 tabs I was using.

Hi, I realized the other day when I went to use firefox that my bookmarks and history were all missing from firefox. I first tried to see if it was a profile issue like listed here: https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks but even though it had another profile my history and bookmarks weren't in the other other profile either. Next I tried the next method on the page where it says you can go to manage bookmarks then once in your library you can click restore to fix it but it refuses to bring up any files or folders when I do this. Also the library is totally empty and there's none of the previous shortcuts that show up from your most common pages when you open the new tabs, but when I opened firefox the first time it had the tabs I was previously on when I opened it like the previous session. My computer is very old and sometimes doesn't like to open new applications but a web browser or folder is basic enough that I've never really had issues with it other than slowness.

I apologize for the stupid question and greatly appreciate your patience. Thank you very much for any help in advance.

Honestly, I don't know that "topic" best describes my situation. I am not a "techy" and should not be required to be a "techy" to be able to use Firefox and have it not create terrible problems for me.

Where did my favorites and extensions and homepage go? I clicked "refresh" since you, Firefox, RECOMMENDED THAT I CLICK "REFRESH," and

EVERYTHING IS GONE.

Where is EVERYTHING? I cannot get it back and do not have anything saved. I trusted you. There is no Firefox folder saved to my desktop. There is NOTHING. I have simply lost about 50 FAVORITES PAGES that I NEEDED.

This is disgusting and a betrayal. Firefox? Never again.

Before reinstalling Windows, I made a backup, but since I didn't update the system until a day later due to work, I forgot the backup password. I've tried every password I could think of, and I don't know what to do now.

nach dem start von firefox erscheint ein völlig neues profil - alle vorher gespreicherten tabs sind verschwunden. gibt es eine erklärung oder hilfe, um die vorherige ansicht wieder herzustellen?

I Upgraded to Firefox 151.0.1 and all my bookmarks are gone. I tried restoring from a backup, but Firefox sees no backups. It's like I started from scratch and there is nothing there. Even though I do have backups on my iMac.

Is there anyway to revert to the previous version of Firefox?

Hi, everyone. I had two Firefox windows open, and I accidentally closed the main one, which caused all my tabs to disappear. I tried the methods described in the recovery guide, but nothing worked. Please let me know if you can recover these tabs. Thank you very much in advance.

With the new Firefox updates I no longer see my bookmarks. I tried the FAQ's and suggestions but I don't understand them. I need my bookmarks back ASAP! Tried ctrl-shift-B it did nothing.