Komunitné fórum Všetky produkty

I spent hours today with Rogers/Shaw support with nothing but a waste of my time. At the end they blame Tbird and were totally useless in helping. Thunderbird was fully working two days ago and I made no changes to anything. I am using the latest Tbird version. Today I uninstalled it and reinstalled with no change. I hate Rogers/Shaw but want to keep my email ID that I have used for many years.

I suspect this is password issue caused by Rogers but I can't identify it and as I said ROgers support was a waste of time. On the support chat the previous day they said they had a "back end" issue but now say that was fixed.

Thunderbird hasn't saved any of my Microsoft Emails for days and now it won't send. My other accounts (Gmail, AOL, etc.) work fine, however. How do I make the fix so I can send and also sync my Sent emails so they show up! I just get long hold ups and error messages.

My thunderbird email is broken and I cannot interpret the error message. I found a similar problem at https://support.mozilla.org/en-US/questions/1281109, but I have not been able to follow the solution.

The error message is:

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) promail.ptd.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

When I access my email at ptd.net, using firefox, I can make a full connect. But I cannot connect to email using Thunderbird, which is my preferred email tool.

My hope is to have a dialog in this thread with someone who can walk me through the steps to get thunderbird working. Can someone help?

Jim A

the Thunderbird inbox does not display received emails and does not display new emails.My web host provider,Hostgator, has all the old emails and is receiving new ones. so they are in their files. So the problem is with thunderbird. I have consulted your support and forums, tried troubleshoot mode... When I right-clicked on the input file and clicked on repair the display went blank and the emails vanished....also at midnight

on 1/16/26 I no longer receiving new emails.

your help will be appreciated

Lance

Hello, I have a problem with sending out emails. I can receive them but not send. when I set up an email and click on send, it does the spellcheck then attempts to send it, then a dialogue box comes up with: 'log into server smtp.iprimus.com.au with user name janas_3 failed'. It gives me the options of: Retry, Enter new password or cancel. I have tried using the existing password, and a new one and nothing works. I have contacted my Internet provider, who checked all the account settings, which were correct. Their advice was to contact Thunderbird for support, can you help me please?

My old email server was Mediacom (mchsi.com). I had that email account plus a gmail account on Thunderbird. Sometimes people said their emails to my gmail account would bounce. I changed email servers and no longer have the mchsi.com email or Mediacom server and have 2 gmail accounts on Thunderbird. The new one works fine. When I send an email to the old gmail account it bounces back saying "address not found. Your message wasn't delivered to ------@mchsi.com because the address could not be found or is unable to receive mail. 550 5.1.1 I had the tech that sold me the PC look at the settings on Thunderbird for the gmail account and he said they were okay. Where else can he check? Somehow the pc thinks that just that one gmail account is run through or attached to mchsi.com Kathy foggiak@gmail.com

Around Jan. 4, I tried moving all of my Inbox contents to a new subfolder "Inbox 2025". This process was taking a long time and I didn't see it complete. Afterwards, I can start Thunderbird OK (version 115.3.1 (64-bit) running on a Windows 10 system). I see the new folder "Inbox 2025" and it seems complete. I also see other folders which look OK. But the incoming messages have frozen at 01/01/26 [for one e-mail account] and at 01/04/26 [for a second e-mail account.]

It is also true that all of my Thunderbird sessions end by crashing after a certain period of time. What can I do to restart Thunderbird so that it will connect with the relevant servers, get new messages and not crash?

I live in Denmark, and i have send an e-mail to a friend in USA. He told me in the phone that he replied to my e-mail, but i did not receive anything from him. Any ideas on what i can do to receive e-mails from him in the future..? Regards Allan

I am unable to send emails from Thunderbird. Getting the message: An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection from xx.xxx.xx.xxx refused.

When I check my password under "Tools - Security', I only see a password listing for my 'incoming' server [that I do not have a problem with].

My out-going server setup has "Authentication" as normal password. When I try to send an email, Thunderbird does not ask for a password. Is it possible the error message refers to lack of a password? If so, is there anyway to manually add an STMP password to Thunderbird?

I have a POP3 account that I access from both my laptop and my Android phone. On the laptop, I can "leave messages on server" after downloading; works great. But if the phone picks up the message first, the message is deleted, so it it never appears on the laptop. I've poked around to try to find a "leave messages on server" setting in the mobile app, but I can't find it. A Google search referred to "Advanced Settings," but I can't find that, either. Does this setting exist in the mobile app? And, if so, where/how do I find it?

And yes, I should convert the POP3 account to IMAP; I get that, but I can't do it at the moment. For now, I'm stuck with POP3.

CANNOT SEND EMAIL. RELAYING DENIED. IP NAME POSSIBLY FORGED (???!!!) The incoming email server works FINE. The outgoing does not, although, while tested by Thunderbird, the system says that the connection to the outgoing server is OK. See the attached image.

Thunderbird changes the from email AFTER email sent so user sees email from wrong sender, This since recent update. I have used Thunderbird for many years and have never had this issue before. I've tried fixes on the internet but they don't seem to work.

On my PC Thunderbirds sending/receiving mail says the mail server refused my connection. My laptop works fine. I have duplicated my laptops in/out specifications onto the PC but still nothing works. Spectrum says everything on their end is fine but can't vouch for roadrunner who is the rr in my mail address of ca.rr.com. All this started about 4 days ago. Any ideas on what to try next? Thanks.

Hello:

I use Thunderbird for work. I have several email accounts configured in it, including Gmail, my company's email, and Outlook. I recently added a new Outlook account, and I haven't been able to send a single message. The error I'm receiving is the one described in the title. It's worth noting that I have another Outlook account working perfectly. I've tried every solution I've found online, and none of them have worked, including enabling SMTP in the account settings, making sure OAUTH is enabled, using smtp.outlook.com or smtp.office365.com instead of smtp.mail.outlook.com, enabling two-factor authentication, changing my password multiple times, etc.