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Subject: Persistent Column and Folder Layout Issues — Not Being Saved Between Sessions

This is a follow-up to my previous support requests regarding two ongoing problems that significantly impact daily usability.

Column Settings I manage multiple accounts, and my preferred column layout is: Starred, Read Status, Attachment, Subject, From, and Date/Time. I do not use Threads, Correspondents, or Spam Status columns. Despite setting these preferences repeatedly, Thunderbird fails to retain them. Every day I must spend time reconfiguring columns across some or all of my accounts — the state varies unpredictably from one session to the next. This is a persistent, daily frustration that costs meaningful time. Most other major email clients save and reliably maintain column preferences. I'd expect Thunderbird to do the same.

Folder Panel Layout Two problems occur regularly when Thunderbird loads:

Folder order — Standard system folders (Inbox, Sent, Drafts, All Mail, Trash, Spam) should appear at the top of each account. Instead, Sent, All Mail, Trash, and/or Spam are frequently scattered among custom folders, with no apparent consistency.

Folder expansion — Most or all folders load in an expanded state, exposing every nested sub-folder regardless of whether they contain unread mail. This creates unnecessary visual clutter and requires manual collapsing each session.

Again, this behavior is uncommon in other widely-used email clients. Summary These are not one-time glitches — they recur daily and represent a significant usability gap. I'd appreciate confirmation that these are known issues being tracked, or guidance on a reliable fix. Reformatting the interface every morning is not a reasonable expectation for users.

Tried getting help from SPAMfighter, but they are closed for the day. I uninstalled SPAMfighter and reinstalled. No luck. No toolbar. Is this version of Thunderbird, (151.0.1 64-bit) having issues with SPAMfighter as some of the previous versions have had?

The new Firefox built-in VPN, rolled out to Australia this week, is not redirecting to the chosen country location.

Despite selecting either US or UK in the country list, websites are still identifying me as located in Australia.

For example, despite VPN being on and US selected, cunard.com still redirects me to my home location of Australia (see https://www.cunard.com/en-au in address bar). Screenshot attached. Other websites similar.

Whenever I search for images on Google, it completely breaks Google search completely. For example, if I search for "bananas" then on the main Results page it has some results and then some sections with drop down menus for more specific questions like "What are the benefits of bananas?" etc. But if I click on the "Images" tab, then it only loads around 6-7 rows of images before failing to load any more, clicking on the images that it does load will not open a website or the typical preview panel, and going back to the main results page from that broken images tab results in none of the drop down buttons working any more.

If I sign out of my Google account completely or even sign into a different Google account, then everything works as normal. If I sign into the same Google account and attempt the same process in a different browser (Edge) then everything works as normal. I initially thought this must be an issue with my Google account since signing out/into a different account caused the issue to disappear, but the I only have this problem specifically on the specific combination of this one particular Google account and the Firefox browser.

I have tried clearing site data, disabling/deleting extensions, and even fully uninstalling and reinstalling Firefox so far and nothing has helped.

I am running Firefox 151.0.4 on a Win 11 (25H2) AMD Ryzen 5, 32 GB ram. Every time I close Firefox, it generates a crash report. That takes several minutes during which I can't start a new Firefox window. The crash report says the report was submitted successfully but when I look in about:crashes the reports shows they need to be submitted.

I ran in troubleshoot mode and disabled all plugins and did not see any extensions listed. I restarted and it still crashes. Firefox seems to run fine. But the crashes when it closes are annoying and disruptive.

here are the first few lines of a recent crash report: Firefox 147.0.1 Crash Report [@ shutdownhang | mozilla::SpinEventLoopUntil | nsThreadPool::ShutdownWithTimeout ]

   Search Mozilla Support for this signature How to read this crash report 

You are seeing public data only. See protected data access documentation for more information. Crash ID: c921c76e-8902-414d-aad6-1d4d50260611 Signature: [@ shutdownhang | mozilla::SpinEventLoopUntil | nsThreadPool::ShutdownWithTimeout ]

When opening a new window on firefox I see a "homepage" (No URL offered at the top of the page), offering some helpful, frequently used shortcut icons followed by a number of headings, i.e. : Popular Today, Connections, Featured Videos, etc., providing image/links to stories from various "news" or "interest" websites, which I can click on to view. Opening a number of these sites in order to view the advertised "story" require setting up a free, or paywall account/membership, etc.. How can I eliminate these undesirable/unwanted options from being "offered" or shown on my firefox homepage? Something may look interesting, but I'm not one to sign up, or pay to view these opportunities. I see where I can eliminate entire Categories, but what I'm trying to do is block, or eliminate the "offer to view" what I deem "unwanted offers to sign up to view this "story". Can this "Junk/Bait" be eliminated from my homepage on a site by site basis? As examples: CNN, Wired", "the cut", among others. Can the page be configured to eliminate the offering of "Non-Free", "Non-Membership", "Non-Signup" Sites? (Apologies for my lack of appropriate semantics, I'm just a user, not an Internet Expert, developer, or or software-savvy person.) As an aside, is there a way to contact a real live human person at Mozilla/Firefox to assist with issues like this, or answer related questions. All I seem to find are circular links to "Contact Mozilla", which bring me to unrelated FAQ databases, and user forums, etc., where I find I'm unable to get an answer to the question asked? Thanks for reading and advising!

Recent update from MSFT (?) anyhow, suddently Firefox has crashed and can no longer access - can no longer uninstall and reinstall. Simply does not work & I am hoping to be able to correct this so all my various bookmarks, passwords, etc are not suddenly gone

I have 6 email accounts linked to Thunderbird. I noticed today on one of the accounts, along with inbox, drafts, sent, etc., there is now a spam icon. I didn't change any settings or even look at that email account today. This is the only account with that icon and it won't allow me to delete it. All settings between all accounts are the same, just this dang spam fire icon that I can't delete

I have Thunderbird installed for lots of users on windows 11. Recent updates caused Thunderbird to ask again to set as default, as is normal. However, if you ask it to set as default it brings up a UAC dialog. However, I have installed as a user, and am asking to change a user setting. UAC is inappropriate for the situation.

If I ask Thunderbird to uninstall is again pops up a UAC dialog even though it is not necessary and inappropriate.

Why is Thunderbird asking for more permissions?

I installed as the current user with default installer settings.

The summary says it all, I think. My desktop runs Win 11, Firefox as default browser, synced to all my devices. My emergency backup (very old/slow) laptop runs Win 10, Firefox default browser, synced. I can login to my Etsy account on the laptop. Desktop login attempt, I get an "error occurred" failure. Have emptied cookies/history/rebooted and have changed email & password for account (using laptop) to no avail.

Is there a Firefox setting I should look into on my desktop ?

This is the error message I get when trying to download email

Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

All my other emails work fine, same computer same "Local Folder"