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The operating system: Windows 10. The content of messages in the inbox or in the sent folder disappears. Emails from a continuous period are disappearing, for example, now they have disappeared from 12th July at 9:45 to 22nd August at 12:13. The messages are visible on the list, but they have no content. They had content before. Moreover, when I deleted all the emails from such a folder, its file size on the disk did not decrease to 0. The problem started to appear the day before yesterday. It had never happened before. How can I fix this problem?

Hi,

All inbox emails, except for the most recent ones, now appear to be empty. Can these be safely recovered?

Any advice on how to repair/recover these files would be very welcome!

Thunderbird v.128.1.1esr (64-bit) (up to date) Windows 11 Pro v.23H2 OS Build 22631.4037 No VPN

Two days ago my Thunderbird installation stopped being able to access my Gmail account. Everything was working fine up until then. Now I get a notice to allow Thunderbird to access Gmail, I click 'Allow' and it fails to authenticate. Collecting mail from my other non-Gmail accounts is unaffected and works fine.

I see these permission approvals are triggering email alerts to my backup Gmail account for this one re: "A new sign-in on Windows" and I am consistently clicking "Yes it was me'" with no effect. I have not done anything to block this activity, and I have no problem logging into this Gmail account from any web browser using the same credentials I am using with Thunderbird ... and which were already in place when this started happening 2 days ago.

I checked in Thunderbird Settings > Privacy & Security and cookies are being accepted, and I can see the cookies in the list.

I have tried deleting the saved (unchanged) password, removing the cookies, and even removing the account and setting it up again, with no joy.

When re-setting up the account this morning, the account creation does not complete and I am receiving this notice: "Unable to log in at server. Probably wrong configuration, username or password." (see attached screenshot)

The username and password were (a) unchanged from 3 days ago when this worked fine and (2) confirmed as I can log in to that Gmail account just fine with any web browser using the same credentials, even with incognito browser.

Thinking maybe the Thunderbird auto-detected configuration is incorrect, I changed the IMAP Connection Secutiry setting for the account from SSL/TLS to STARTTLS where it took about 2 minutes on the Checking Password stage and ultimately failed with the same error message.

TIA for any assistance with being able to use Thunderbird once again to work with this Gmail account.

Hi,

since I installed Ubuntu 24.04 Thunderbird (V. 128.1.0 as snap app) changes the path of the local directory each time I restart Thunderbird. My original path to the local directory points to a mounted drive e.g. /media/username/disk... Thunderbird changes it to /run/usr/1000/doc/.... How can I avoid this? The same thing happens also to the path of the signature file.

Thank you for your help! Ubuntu

Outlook sent me an email on 3rd July stating "Update your sign-in technology before September 16th, 2024 to maintain email access."

As of today, 23rd July 2024, I am unable to access my Outlook email account through Thunderbird as it repeatedly asks me for a new password. Is there any way to resolve this and continue receiving my Outlook. com emails through Thunderbird?.

I do not want to access my emails through the Outlook app.

Version of Thunderbird I am using is 115.13.0 (64-bit), on an M1 Macbook Pro running Mac OS Sonoma 14.5.

Thanks for your assistance.

Paul Keegan.

Dear community, I have recently updated my Thinkpad from kubuntu 22.04 to 24.04, which included an update of thunderbird to version 128.1.0esr (and a switch to a snap package).

However, when I type into the quick filter bar, (i) the whole thunderbird GUI freezes until the filter was applied to my several thousand emails, (ii) which also seems to take much longer than before. Before the update, the filter took maybe ~0.5 seconds or less, it now takes ~4 seconds. A lot for just a few thousand emails. Btw, the same happens if I empty the quick filter field. Just that it seems to take now even longer until it shows all of my emails.

I don't know if anyone can help. I feel more this could be something for a bug report?

Thanks a lot in advance, Matthias

Hi community, I have browsed a bit in the web but haven't found a solution.

I'm a long-term Thunderbird user having this as my to-go-mail-client on every computer since almost 20 years and have always been happy with it. However since the last major update to 128.0.1 my Thunderbird has become very unresponsive whenever I start it or I receive an email.

I have 3 mail accounts in my Thunderbird set up. Two accounts are using POP, these seem to work as expected. The third account is a (company)-Google account that syncs mails via IMAP. Whenever I receive an email with this Google-account I see the blue loading bar at the bottom-right of the UI and this takes a while to load (even when receiving only one email), as long as this loads my Thunderbird is "Not responding". After approximately one minute I can read my new email and work as always (until a new mail comes in and it becomes unresponsive again). Needless to say that this is not very great for working productive and I hope to find a solution, so I don't have to get used to a new mail client.

Currently I'm on 128.1.1 on Windows 11, as said this issue started with the update to 128.0.1 some weeks ago.

Happy to provide more details or test some steps if someone has a helpful idea how to improve things

Hello,

I have had this issue since at least 2022 starting with version 102.4.1. I am currently running 128.1.0esr on OS 14.6.1.

I figured I would post again, as it has been a few years and the previous posts are now archived, to see if any new solution options are known.

In short, Thunderbird runs perfectly fine in troubleshoot mode. When launched normally, it locks up as soon as it checks for new messages, I get the spinning beach ball, and I have to force quit to close it. Letting it sit for an extended time has no impact. Screenshot of status when it locks is attached.

If I start in Troubleshoot Mode it works normally. No problems at all. I don't appear to have any add-ons or extensions running, so I don't understand why this is fixing things. I've just been running it in troubleshoot mode for years now, which is fine, but annoying.

The only themes, extensions, or add-ons present are "light," "dark," and "system theme -auto." Nothing else.

I had read a previous post about disabling access to Contacts in System Preferences, I tried that, no luck. I also deleted all add-ons and extensions files, and folders. Folders were empty, no change.

Any other theories?

Greetings. Long-time Thunderbird user on PC and before now trying to load onto 2024 Macbook pro. Configuration identical to that on PC and have checked with person running with same configuration on mac. When tried to initially configure Thunderbird reported could not find email settings though email and password were correct, so configured manually.

Now trying to send mail get "login to account "smtp.gmail.com" failed. No way to bypass and do not know how to fix. Outgoing sever is SMTP and is configured correctly using OAUTH2.

Tried running in troubleshoot mode but no difference. Also not receiving any email.

thanks much for any tips jp

Hiya,

I just started setting up Thunderbird and I have come across a bug. At least, I think it's a bug.

The situation: I'm viewing favorite folders and unified folders. What I want, is to show some unified folders in my favorite folders. That is, my unified inbox, drafts, and sents. So, I right click on them, I select "✅ Favorite folder" and they appear among my favorite folders. All good, right? However... When I restart Thunderbird, the unified inboxes have disappeared from my favorite folders. And when I right click them, it still says they are marked as "✅ Favorite folder" And the way to make them reappear is by deselecting and reselecting them as favorite folders. See the picture.

So, what is happening? Is this a bug? My guess is that it is. Could anyone help me to circumvent this?

After auto update to 115.14.0 64 bit, Get Messages (from GMail) shows Inbox total rising and status shows 250 messages but no new messages appear. Each time I try to download messages the status shows the same number and totals increase by that amount. I've gone from 7000+ to almost 15000 trying various "solutions" i've found and tried. Last messages received were Sept 1st just before the update. Using GMail mail app (tremendously unacceptable) I'm able to view new messages but that app creates copious vacuum (S*KS). Background, I'm running a desktop on and currently updated Win 10 Pro with 400Gb free disk space and using No Thunderbird add-ins. As a long-time user of TB, this came as a big surprise and the only "solutions" I found even partially related were dated 4 or more years ago. These included: deleting certain profile files, disabling firewall, virus protection, and VPN. NoJoy! I'm almost to a point of backup, uninstall, re-install, and re-import but reluctant to do that because of 2 previously failed attempts to recover messages. If that is the only workable solution, please point me to an article that allows me to recover my previous message. Thanks in advance.

To whom it may concern, Not able to send emails using Windows 10 with Windows Defender as my virus and threat protection service. Attached is SMTP Server screenshot. Already tried two other recommended numbers as Port numbers and still was not able to send emails. Thanks in advance for any/all assistance. Tom

I tried to do an import of a backup profile that was very large, greater than 3 GB. System says this file is too big to recover. Error console is as follows:

1725191863571 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:559:15 1725191864673 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 1725191864673 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. 4 msgHdrView.js:4194:6 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:400 stretch:100 src index:0): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Regular.woff2 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:400 stretch:100 src index:1): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Regular.woff 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:600 stretch:100 src index:0): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Semibold.woff2 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:600 stretch:100 src index:1): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Semibold.woff 2 This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. importexport Some cookies are misusing the recommended “SameSite“ attribute 10 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: Table discarded (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: Table discarded (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 InstallTrigger is deprecated and will be removed in the future. impala-min.js:1:31868 Uncaught TypeError: tab.browser.contentWindow.showTab is not a function

   toImport chrome://messenger/content/mailCore.js:587

mailCore.js:587:39 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.jsm:659
   _importMailMessages resource:///modules/ThunderbirdProfileImporter.jsm:588
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.jsm:248

2 ThunderbirdProfileImporter.jsm:659 NS_ERROR_NOT_AVAILABLE WebGL context was lost. 2 Troubleshoot.sys.mjs:710:17

Helo team, I think I hit some key and firefox settings changed. I see squiggly characters in menu options, bookmarks etc.. Web pages load all right. I tried uninstalling/reinstalling. It did not help. Please see attached screenshots. I use a Mac M1 mini.

I have used Thunderbird for quite a while so finally sent a donation. Withing a few months, my emails won't send. Sometimes they won't receive either. I went to Comcast and asked for help and they gave me a new password for one email address and it worked for a few days now NOTHING. I'm so frustrated! I don't believe it has anything to do with Thunderbird but since Comcast is no help, I'm desperate. I have 4 email addresses and each is important to have access to. Please help me. Linda Collison van der Veur SillySam@comcast.net LatonHigh@comcast.net TahoeDocTom@comcast.net kissincousin@comcast.net