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In compose, the attachment popup does not open

ken_RM
ken_RM
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When composing, the attachment window does not open. Switch to Crome and it works. Switch back to Firefox and it works. Stays working for some days and then fails again. Ken

When composing, the attachment window does not open. Switch to Crome and it works. Switch back to Firefox and it works. Stays working for some days and then fails again. Ken

Všetky odpovede (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Ken, sorry about that unrelated reply.

I'm trying to think of how giving the site a few days of rest could possibly help and nothing obvious is coming to mind...

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?