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i'm not able to open apps on facebook

Pridané

for the past 2 days on facebook im not able to open any apps or games. i don't have any other problems like my email or other sites . i can get on facebook just the apps will not open. i did the troubleshooting reset and didnt help

for the past 2 days on facebook im not able to open any apps or games. i don't have any other problems like my email or other sites . i can get on facebook just the apps will not open. i did the troubleshooting reset and didnt help

Vybrané riešenie

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Čítať túto odpoveď v kontexte 2

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • BonanzaDealsLive Update
  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • 4.0.50401.0

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Viac informácií

i did the troubleshooting reset and didnt help

Andrew
  • Moderator
322 riešení 4071 odpovedí

Užitočné odpovede

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

Hello, Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps: *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options. *In the Firefox options window click the ''Advanced'' tab, then select "General". *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox. *Now, restart Firefox and see if the problems persist. Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Did this fix your problems? Please report back to us! Thank you.

Autor otázky

i did all that was in the article.....nothing changed. still can't access my apps

i did all that was in the article.....nothing changed. still can't access my apps
jscher2000
  • Top 10 Contributor
8797 riešení 71959 odpovedí

Do you get a large blank area? If so, do you see a "shield" icon in the address bar to the left of the address? If so, see this article about the mixed content blocker: Mixed content blocking in Firefox

Do you get a large blank area? If so, do you see a "shield" icon in the address bar to the left of the address? If so, see this article about the mixed content blocker: [[How does content that isn't secure affect my safety?]]
jscher2000
  • Top 10 Contributor
8797 riešení 71959 odpovedí

Užitočné odpovede

Or if you see an icon that looks like a little piece of Lego, does it mention a blocked plugin?

Or if you see an icon that looks like a little piece of Lego, does it mention a blocked plugin?

Autor otázky

no to both....i can access the internet email, some web sites,facebook i can get to and when i go to an app it only gets to a point and then doesn't open. ive contacted FB and a few games but they said they load fine. that it must be my browser. i cant use google chrome. it keeps coming up google chrome prev crashed relaunch now on or cancel....pick and get the message again and again. ive done all mentioned above. ive even uninstalled firefox and re install no change. im not good with computer lingo... i also keep getting amessage firefox is blocking this site......allow? when im on firefox???? sorry im so confused

no to both....i can access the internet email, some web sites,facebook i can get to and when i go to an app it only gets to a point and then doesn't open. ive contacted FB and a few games but they said they load fine. that it must be my browser. i cant use google chrome. it keeps coming up google chrome prev crashed relaunch now on or cancel....pick and get the message again and again. ive done all mentioned above. ive even uninstalled firefox and re install no change. im not good with computer lingo... i also keep getting amessage firefox is blocking this site......allow? when im on firefox???? sorry im so confused

Autor otázky

i will not be back on till later...ni ni time

i will not be back on till later...ni ni time
jscher2000
  • Top 10 Contributor
8797 riešení 71959 odpovedí

Could you test inFirefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Could you test inFirefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using Help > Restart with Add-ons Disabled In the dialog, click "Start in Safe Mode" (''not'' Reset) Any difference?

Autor otázky

yes ive done that as well. i tried again this am. some apps will open on FB but a lot will not. i also get this message a lot even on allowed pages: firefox prevented this page from automatically redirecting to another page....allow or ok.....i hit allow bc its pages i use on a regular basis

yes ive done that as well. i tried again this am. some apps will open on FB but a lot will not. i also get this message a lot even on allowed pages: firefox prevented this page from automatically redirecting to another page....allow or ok.....i hit allow bc its pages i use on a regular basis

Autor otázky

also when i logged on i got 2 error messages RUN DLL ??

also when i logged on i got 2 error messages RUN DLL ??
jscher2000
  • Top 10 Contributor
8797 riešení 71959 odpovedí

You can turn off the redirection warning. That's a checkbox in the options. See: Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox.

Where do the RUN DLL error messages appear -- are they the kind of Windows dialogs that appear after an application crashes, or are they errors within Firefox?

Can you also try disabling all of your plugins except these three:

  • Adobe Acrobat 10.1.8
  • Java (TM) Platform SE...
  • Shockwave Flash 11.9...

To disable them, set them to "Never Activate".

You can turn off the redirection warning. That's a checkbox in the options. See: [[Advanced settings for accessibility, browsing, system defaults, network, updates, and encryption]]. Where do the RUN DLL error messages appear -- are they the kind of Windows dialogs that appear after an application crashes, or are they errors within Firefox? Can you also try disabling all of your plugins ''except'' these three: * Adobe Acrobat 10.1.8 * Java (TM) Platform SE... * Shockwave Flash 11.9... To disable them, set them to "Never Activate".

Autor otázky

i did the above and still cant open some apps on facebook. the dll warning comes up when i first log on to my computer and then i dont see it anymore. im able to use another web browser and get into my apps but i want firefox back for my FB. i appreciate your patience.

i did the above and still cant open some apps on facebook. the dll warning comes up when i first log on to my computer and then i dont see it anymore. im able to use another web browser and get into my apps but i want firefox back for my FB. i appreciate your patience.

Autor otázky

when i logged my comp this am....it said run DLL.... is there hope for me? jk

when i logged my comp this am....it said run DLL.... is there hope for me? jk
jscher2000
  • Top 10 Contributor
8797 riešení 71959 odpovedí

Hi aorvis1108, does that DLL error come up when you start Firefox, or before you start Firefox? I'm not sure of the connection.

You might be able to learn more about the error in the Windows Event Viewer. This article describes how to do that:

http://windows.microsoft.com/en-us/windows7/open-event-viewer

Hi aorvis1108, does that DLL error come up when you start Firefox, or before you start Firefox? I'm not sure of the connection. You might be able to learn more about the error in the Windows Event Viewer. This article describes how to do that: http://windows.microsoft.com/en-us/windows7/open-event-viewer

Autor otázky

im sorry i dont understand what to do on that website?? im lost... the error comes up when i log on to my computer first thing before opening anything.

im sorry i dont understand what to do on that website?? im lost... the error comes up when i log on to my computer first thing before opening anything.
cor-el
  • Top 10 Contributor
  • Moderator
17585 riešení 159079 odpovedí

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot.

Autor otázky

Hi i tried to take a screen shot and it won't do it....ggggrrr i hit alt prtsc and nothing happens. i don't know again what im doing wrong. i followed instructions from both sites you gave me. i even tried to copy and paste but nope...

Hi i tried to take a screen shot and it won't do it....ggggrrr i hit alt prtsc and nothing happens. i don't know again what im doing wrong. i followed instructions from both sites you gave me. i even tried to copy and paste but nope...

Autor otázky

i wanted to add that i have not been able to view some other sites i've viewed before. you tube and a card site....weird how some work and some not. i still can't get a screen shot....they do say conduit in both error messages..

i wanted to add that i have not been able to view some other sites i've viewed before. you tube and a card site....weird how some work and some not. i still can't get a screen shot....they do say conduit in both error messages..
cor-el
  • Top 10 Contributor
  • Moderator
17585 riešení 159079 odpovedí

Vybrané riešenie

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with some malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware.<br> All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Autor otázky

Hi well i did most of above some of it wasn't free,but i did a couple scans and did a restore. im not getting the error messages when i log on anymore...BUT i still can't open some apps on facebook.i even tried to download google chrome and nope comes up saying chrome has crashed relaunch or cancel. i hit relaunch and it just keeps popping up same message.You tube still will not load any videos. i can get to sites but some will not open.this is very frustrating and weird....lol anything else i can try?

Hi well i did most of above some of it wasn't free,but i did a couple scans and did a restore. im not getting the error messages when i log on anymore...BUT i still can't open some apps on facebook.i even tried to download google chrome and nope comes up saying chrome has crashed relaunch or cancel. i hit relaunch and it just keeps popping up same message.You tube still will not load any videos. i can get to sites but some will not open.this is very frustrating and weird....lol anything else i can try?

Autor otázky

ok since i couldn't use firefox or chrome. i went to internet explorer just so i could use facebook. now im getting a script error message: i'll post what it says

Script error an error has occured on this page Line 3 Char 17774 error attempting to import snaple events twice code 0 URL https://zynga/-a.akamald-net/zlive/snapi/gecf2533-prod/snapijs

ok since i couldn't use firefox or chrome. i went to internet explorer just so i could use facebook. now im getting a script error message: i'll post what it says Script error an error has occured on this page Line 3 Char 17774 error attempting to import snaple events twice code 0 URL https://zynga/-a.akamald-net/zlive/snapi/gecf2533-prod/snapijs