Vyhľadajte odpoveď

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting the FIrefox has stopped working error message, i don't have firefox installed, i have installed then removed firefox but it persists.

  • 9 odpovedí
  • 25 má tento problém
  • 5 zobrazení
  • Posledná odpoveď od cor-el

more options

I do not use firefox, i have installed, and then uninstalled firefoxx to resolve this issue, removing all settings, i have cleared all browsing data from all browsers, the error messages are BEX. Its almost as if it keeps trying to install itself and failing.

Všetky odpovede (9)

more options

Please provide a screenshot of that message.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

more options

Problem Event Name: BEX

 Application Name:	update.exe_Firefox
 Application Version:	1.9.2.4448
 Application Timestamp:	4f563b00
 Fault Module Name:	js3260.dll_unloaded
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	2a425e19
 Exception Offset:	03aada0c
 Exception Code:	c0000005
 Exception Data:	00000008
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
more options

Looks like you have an old Firefox 3.6 version still installed which is causing that issue - Application Version 1.9.2.4448

Have you searched your computer for a file named update.exe in a Firefox folder - with Show hidden files and folders enabled in Control Panel > Folder Options -> View = Show hidden files and folders?

Another thing, what seems to trigger that "error" dialog to appear?

Upravil(a) the-edmeister dňa

more options

A BEX error often indicates malware attempted to inject its code into another process or its data space. You may want to run some extra security sweeps. This article recommends some free tools: Troubleshoot Firefox issues caused by malware.

more options

Nothing seems to trigger it it appears randomly, sometimes i don't see it for days. Found a file and removed it, will see how that goes on.

more options

Nothing seems to trigger it it appears randomly, sometimes i don't see it for days. Found a file and removed it, will see how that goes on.

more options

I deleted the hidden firefox files but the error message persists.

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: