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long time to load and cannot change homepage

Pridané

I live in France and my ISP is Orange. I have a LIVEBOX 2 and have used Orange for the last year and a half.

Up until a few days ago, Forefox only took about 10 seconds to load to my homepage which was www.google.co.uk

A few days ago, Firefox took about one minute to load and the homepage has changed to the French Orange homepage/portal. If I try to reset the homepage back to Google, it always defaults back to the Orange portal on every start up.

I have tried downloading the Browser Protect 1.1.3 add-on but this had no effect either. I have also re-started Firefox with add-ons disabled, and again, this had no effect.

I live in France and my ISP is Orange. I have a LIVEBOX 2 and have used Orange for the last year and a half. Up until a few days ago, Forefox only took about 10 seconds to load to my homepage which was www.google.co.uk A few days ago, Firefox took about one minute to load and the homepage has changed to the French Orange homepage/portal. If I try to reset the homepage back to Google, it always defaults back to the Orange portal on every start up. I have tried downloading the Browser Protect 1.1.3 add-on but this had no effect either. I have also re-started Firefox with add-ons disabled, and again, this had no effect.

Vybrané riešenie

Hi Cor-el, many thanks for all your help. I have already tried a reset and that had no effect either. The steps you advise in your last post are getting a little out of my depth now, so I think i will just accept that the Orange settings are defaulting to the homeage everytime Firefox loads up, something I think I can live with at the moment. Thanks again.

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Ďalšie informácie o systéme

Stalo sa to

Pri každom spustení Firefoxu

Začalo to, keď...

A few days ago

Nainštalované zásuvné moduly

  • Shockwave Flash 11.3 r300
  • Google Update
  • npsitesafety
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • GEPlugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

Viac informácií

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
AVG Security Toolbar
11.1.0.12
true
avg@toolbar
Google Shortcuts
2.1.8.1
true
{5C46D283-ABDE-4dce-B83C-08881401921C}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
Menu Contextuel Orange
1.1
true
menu_contextuel_orange@orange.fr
AVG Safe Search
12.0.0.1912
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
barre d'outils Orange
4.1.1.0
false
toolbar@Orange.fr
BrowserProtect
1.1.3
false
browserprotect@browserprotect.com
IP Cam PTZ
1.9
false
{7c402354-dd42-4ef3-8d2d-8aa1645b6999}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
716800
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
http://r.orange.fr/r/Ohome_portail?ref=O_OI_defaultPage_FF
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
browser.tabs.warnOnClose
false
dom.max_script_run_time
0
extensions.lastAppVersion
14.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
keyword.URL
http://r.orange.fr/r?ref=O_OI_hook_openSearchFF&url=http%3A//rws.search.ke.voila.fr/RW/S/opensearch_orange?rdata=
network.cookie.prefsMigrated
true
network.http.max-persistent-connections-per-proxy
16
places.database.lastMaintenance
1344110212
places.history.expiration.transient_current_max_pages
31844
places.history.expiration.transient_optimal_database_size
50949652
places.last_vacuum
1302895845
print.print_printer
Canon MP260 series Printer
print.printer_Canon_MP260_series_Printer.print_bgcolor
false
print.printer_Canon_MP260_series_Printer.print_bgimages
false
print.printer_Canon_MP260_series_Printer.print_command
print.printer_Canon_MP260_series_Printer.print_downloadfonts
false
print.printer_Canon_MP260_series_Printer.print_edge_bottom
0
print.printer_Canon_MP260_series_Printer.print_edge_left
0
print.printer_Canon_MP260_series_Printer.print_edge_right
0
print.printer_Canon_MP260_series_Printer.print_edge_top
0
print.printer_Canon_MP260_series_Printer.print_evenpages
true
print.printer_Canon_MP260_series_Printer.print_footercenter
print.printer_Canon_MP260_series_Printer.print_footerleft
&PT
print.printer_Canon_MP260_series_Printer.print_footerright
&D
print.printer_Canon_MP260_series_Printer.print_headercenter
print.printer_Canon_MP260_series_Printer.print_headerleft
&T
print.printer_Canon_MP260_series_Printer.print_headerright
&U
print.printer_Canon_MP260_series_Printer.print_in_color
true
print.printer_Canon_MP260_series_Printer.print_margin_bottom
0.5
print.printer_Canon_MP260_series_Printer.print_margin_left
0.5
print.printer_Canon_MP260_series_Printer.print_margin_right
0.5
print.printer_Canon_MP260_series_Printer.print_margin_top
0.5
print.printer_Canon_MP260_series_Printer.print_oddpages
true
print.printer_Canon_MP260_series_Printer.print_orientation
0
print.printer_Canon_MP260_series_Printer.print_page_delay
50
print.printer_Canon_MP260_series_Printer.print_pagedelay
500
print.printer_Canon_MP260_series_Printer.print_paper_data
9
print.printer_Canon_MP260_series_Printer.print_paper_height
11.00
print.printer_Canon_MP260_series_Printer.print_paper_size_type
0
print.printer_Canon_MP260_series_Printer.print_paper_size_unit
1
print.printer_Canon_MP260_series_Printer.print_paper_width
8.50
print.printer_Canon_MP260_series_Printer.print_reversed
false
print.printer_Canon_MP260_series_Printer.print_scaling
1.00
print.printer_Canon_MP260_series_Printer.print_shrink_to_fit
true
print.printer_Canon_MP260_series_Printer.print_to_file
false
print.printer_Canon_MP260_series_Printer.print_unwriteable_margin_bottom
0
print.printer_Canon_MP260_series_Printer.print_unwriteable_margin_left
0
print.printer_Canon_MP260_series_Printer.print_unwriteable_margin_right
0
print.printer_Canon_MP260_series_Printer.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
SiS 651_661FX_741_760_760GX_M661FX_M661MX_M741_M760_M760GX
Vendor ID
0x1039
Device ID
0x6330
Adapter RAM
Unknown
Adapter Drivers
SiSGRV
Driver Version
6.14.10.3653
Driver Date
1-25-2005
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
0. Blocked for your graphics card because of unresolved driver issues.
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 riešení 10738 odpovedí

Užitočné odpovede

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Autor otázky

Hi, thank you for the advice. It has fixed the homepage problem...now back to Google, however it still takes about a minute to load up, and even once loaded, the mouse is a bit unresponsive for about 3 seprate periods of about 10 seconds (it is like the PC is using up resources performing some unknown task)...and I now cannot find the orange Mozilla Firefox start button on the toolbar. How do I get this back? Thank very much.

Hi, thank you for the advice. It has fixed the homepage problem...now back to Google, however it still takes about a minute to load up, and even once loaded, the mouse is a bit unresponsive for about 3 seprate periods of about 10 seconds (it is like the PC is using up resources performing some unknown task)...and I now cannot find the orange Mozilla Firefox start button on the toolbar. How do I get this back? Thank very much.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 riešení 10738 odpovedí

Užitočné odpovede

Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Run all Windows Updates, install all needed service packs, etc. Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/]. Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Autor otázky

Tried that. I am all up to date.

Tried that. I am all up to date.

Autor otázky

And...thanks to a previous post from cor-el, I have found the orange Firefox button.

And...thanks to a previous post from cor-el, I have found the orange Firefox button.
cor-el
  • Top 10 Contributor
  • Moderator
17589 riešení 159130 odpovedí

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

If you do not keep changes after a restart then see:

Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode If you do not keep changes after a restart then see: *http://kb.mozillazine.org/Preferences_not_saved *https://support.mozilla.org/kb/Preferences+are+not+saved

Autor otázky

Despite retrieving my Google homepage yesterday and completing all the actions from Cor-el, the homepage is now back to Orange, France today!

Despite retrieving my Google homepage yesterday and completing all the actions from Cor-el, the homepage is now back to Orange, France today!
cor-el
  • Top 10 Contributor
  • Moderator
17589 riešení 159130 odpovedí

Did you find a user.js file in the Firefox Profile Folder that might account for that behavior?

Does anything related to the Orange website come up if you do a search on the about:config page?

Did you find a user.js file in the Firefox Profile Folder that might account for that behavior? *http://kb.mozillazine.org/user.js_file Does anything related to the Orange website come up if you do a search on the <b>about:config</b> page? *http://kb.mozillazine.org/about:config

Autor otázky

I have not found any js file, but found several references to orange in the about.support page, if this is what you mean by the MF Profile Page (not an advanced user :-( )

I have not found any js file, but found several references to orange in the about.support page, if this is what you mean by the MF Profile Page (not an advanced user :-( )
cor-el
  • Top 10 Contributor
  • Moderator
17589 riešení 159130 odpovedí

Note that Windows may be hiding the .js file extension, so you may only see a user and a prefs file. You can check the file type via the Properties in the right-click context menu.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

You have the home page and the search engine (keyword.URL) for the location bar search set to the Orange website.

There may be more prefs because only some prefs in a white-list are shown on the Help > Troubleshooting Information page.


Doesn't changing the home page last if you close and restart Firefox?


Note that Windows may be hiding the .js file extension, so you may only see a user and a prefs file. You can check the file type via the Properties in the right-click context menu. You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Open Containing Folder ---- You have the home page and the search engine (keyword.URL) for the location bar search set to the Orange website. There may be more prefs because only some prefs in a white-list are shown on the Help > Troubleshooting Information page. ---- Doesn't changing the home page last if you close and restart Firefox? *https://support.mozilla.org/kb/How+to+set+the+home+page ---- *http://kb.mozillazine.org/keyword.URL *http://kb.mozillazine.org/Location_Bar_search

Upravil(a) cor-el dňa

Autor otázky

Thanks cor-el.. I have attached a snapshot which indicated "user", "prefs" and "sessionstore" all having the same file, although different times and dates of modification.

"You have the home page and the search engine (keyword.URL) for the location bar search set to the Orange website." - this happens every time I try to change the homepage and it does not last!, ie it goes back to the Orange homepage everytime I restart Firefox.

Thanks cor-el.. I have attached a snapshot which indicated "user", "prefs" and "sessionstore" all having the same file, although different times and dates of modification. "You have the home page and the search engine (keyword.URL) for the location bar search set to the Orange website." - this happens every time I try to change the homepage and it does not last!, ie it goes back to the Orange homepage everytime I restart Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17589 riešení 159130 odpovedí

What is the content of that JScript Script file user if you open it in a text editor like Notepad?

What is the content of that JScript Script file user if you open it in a text editor like Notepad?

Autor otázky

This is what I get :

user_pref("browser.startup.homepage", "http://r.orange.fr/r/Ohome_portail?ref=O_OI_defaultPage_FF"); user_pref("browser.search.selectedEngine", "Orange"); user_pref("keyword.URL", "http://r.orange.fr/r?ref=O_OI_hook_openSearchFF&url=http%3A//rws.search.ke.voila.fr/RW/S/opensearch_orange?rdata=");

This is what I get : user_pref("browser.startup.homepage", "http://r.orange.fr/r/Ohome_portail?ref=O_OI_defaultPage_FF"); user_pref("browser.search.selectedEngine", "Orange"); user_pref("keyword.URL", "http://r.orange.fr/r?ref=O_OI_hook_openSearchFF&url=http%3A//rws.search.ke.voila.fr/RW/S/opensearch_orange?rdata=");
cor-el
  • Top 10 Contributor
  • Moderator
17589 riešení 159130 odpovedí

That file is causing the prefs to get set every time you start Firefox, so you need to remove that user.js file.

Then you can reset the browser.startup.homepage and keyword.URL prefs on the about:config page and this time the change should stay after a Firefox restart.

That file is causing the prefs to get set every time you start Firefox, so you need to remove that user.js file. *https://support.mozilla.org/kb/Preferences+are+not+saved Then you can reset the browser.startup.homepage and keyword.URL prefs on the about:config page and this time the change should stay after a Firefox restart. *http://kb.mozillazine.org/about:config

Autor otázky

I have removed the file "user" and changed the homepage back to Google, however when Firefox restarted it went back to Orange. In the profile folder I attached in the previous post, there were 2 other js files, "prefs" and "sessionstore" - do I also have to remove them both too?

I have removed the file "user" and changed the homepage back to Google, however when Firefox restarted it went back to Orange. In the profile folder I attached in the previous post, there were 2 other js files, "prefs" and "sessionstore" - do I also have to remove them both too?

Autor otázky

I have just checked again, and despite moving the "user" file, it had re-appeared in the profile folder after I had removed it to the RecycleBin, thats why it defaulted back to Orange.

I have just checked again, and despite moving the "user" file, it had re-appeared in the profile folder after I had removed it to the RecycleBin, thats why it defaulted back to Orange.
cor-el
  • Top 10 Contributor
  • Moderator
17589 riešení 159130 odpovedí

Sounds that you have either a Firefox extension or software on your computer that recreates the user.js file.

A possibility to try is to delete all data in the user.js file with a text editor and change the file to read-only in the properties via the right-click context menu to see if that helps.

Start Firefox in Safe Mode to check if one of the extensions is causing the problem.

Sounds that you have either a Firefox extension or software on your computer that recreates the user.js file. A possibility to try is to delete all data in the user.js file with a text editor and change the file to read-only in the properties via the right-click context menu to see if that helps. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions is causing the problem. *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Autor otázky

Thanks Cor-el. I tried to delete the data in the user.js file using Notepad then changing the properties to "read only", however the deleted data re-appears automatically when I open the file again immediately.

I have checked the extensions in Safe Mode, however that had no effect at all.

Your only other suggestion that some software is on the PC which recreates the user.js file seems the more likely answer, however, where this came from (probably Orange), and how to get rid of it is a mystery.

Thanks Cor-el. I tried to delete the data in the user.js file using Notepad then changing the properties to "read only", however the deleted data re-appears automatically when I open the file again immediately. I have checked the extensions in Safe Mode, however that had no effect at all. Your only other suggestion that some software is on the PC which recreates the user.js file seems the more likely answer, however, where this came from (probably Orange), and how to get rid of it is a mystery.
cor-el
  • Top 10 Contributor
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17589 riešení 159130 odpovedí

Make sure that the file gets saved as user,js and doesn't get a hidden .txt file extension.
Selecting All Files when saving a file in Notepad should make this easier.
You can also try to create an empty file with the name user.js.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

Make sure that the file gets saved as user,js and doesn't get a hidden .txt file extension.<br /> Selecting All Files when saving a file in Notepad should make this easier.<br /> You can also try to create an empty file with the name user.js. Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

Autor otázky

Thanks Cor-el. I have tried all your advice so far. I managed to empty the user.js file of all contebt by creating a blank new one elsewhere and then transferring it to the MF Profile folder. The only difference is that the load up time is now about half, ie about 20 seconds, but nothing I can do stops the homepage defaulting to Orange, France at every restart. The only other thing I have noticed, and I do not know if it is relevant is the content of the "prefs" folder, a script file in the MF Profile folder. It seem to have all the preferences towards Orange in it, but cannot be edited. Is this file causing the problem too? I have attached an image of the content.

Thanks Cor-el. I have tried all your advice so far. I managed to empty the user.js file of all contebt by creating a blank new one elsewhere and then transferring it to the MF Profile folder. The only difference is that the load up time is now about half, ie about 20 seconds, but nothing I can do stops the homepage defaulting to Orange, France at every restart. The only other thing I have noticed, and I do not know if it is relevant is the content of the "prefs" folder, a script file in the MF Profile folder. It seem to have all the preferences towards Orange in it, but cannot be edited. Is this file causing the problem too? I have attached an image of the content.