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After going away with the upgrade to version 7 Firefox is once again crashing when attempting to open PDF

  • 7 odpovedí
  • 2 majú tento problém
  • 1 zobrazenie
  • Posledná odpoveď od AliceWyman

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Clicking on a link that's a PDF is almost certain to cause Firefox to crash.

Vybrané riešenie

(from "More system details ...")

Crash ID
498fd04d-a7c2-4d79-9147-b9a0e2111014

https://crash-stats.mozilla.com/report/index/498fd04d-a7c2-4d79-9147-b9a0e2111014

ID: 498fd04d-a7c2-4d79-9147-b9a0e2111014
Signature: JS_GetGlobalObject

Related bug:

Bug 680274 - Firefox Crash [@ JS_GetGlobalObject  with Norton Toolbar / coFFPlgn.dll]

Try updating your Norton security software or else disable the Norton Toolbar in your Firefox Add-ons -> Extensions list. For help disabling extensions, see Disable or remove Add-ons under "How to disable extensions ..."

Čítať túto odpoveď v kontexte 👍 0

Všetky odpovede (7)

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Please provide a crash id or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

What PDF Reader and version are you running?

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Vybrané riešenie

(from "More system details ...")

Crash ID
498fd04d-a7c2-4d79-9147-b9a0e2111014

https://crash-stats.mozilla.com/report/index/498fd04d-a7c2-4d79-9147-b9a0e2111014

ID: 498fd04d-a7c2-4d79-9147-b9a0e2111014
Signature: JS_GetGlobalObject

Related bug:

Bug 680274 - Firefox Crash [@ JS_GetGlobalObject  with Norton Toolbar / coFFPlgn.dll]

Try updating your Norton security software or else disable the Norton Toolbar in your Firefox Add-ons -> Extensions list. For help disabling extensions, see Disable or remove Add-ons under "How to disable extensions ..."

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I entered one with the my question but I certainly can get more. PDF reader is Adobe Reader v 10.1.1 I'll try the Norton Toolbar disable and see how that works before submitting a bunch of crash reports.

Thanks.

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I've disabled Norton Toolbar 2011.7.2.3 and will see how it goes.

Thanks.

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You're welcome.

Have the crashes stopped?

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Crashes appear to have gone away with Norton disabled. Much better! Thanks again.

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Good to hear.

I found this on Norton's forum, in case you want to get the Norton Toolbar working in Firefox 7:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-7-0-Compatibility-Patch-is-now-available/td-p/547384