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I'm having a problem with person.com website. I can't open the messenger window .

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I can't open the messenger window. Before this, when I click Start Messenger, it will automatically open a new window showing IMS - Mozilla Firefox. But now I have to open another new blank tab, then type the IMS address (http://person.com/ims.phtml.) How can I fix this?

I can't open the messenger window. Before this, when I click Start Messenger, it will automatically open a new window showing IMS - Mozilla Firefox. But now I have to open another new blank tab, then type the IMS address (http://person.com/ims.phtml.) How can I fix this?