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VPN incompatible with my Mac OS, need refund

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James odpovedal
emickalson
emickalson

I bought the annual subscription to Mozilla VPN and found that it wouldn't install. This Mac runs Sierra, version 10, I don't need VPN on my newer Mac.

How do I submit for a refund?

Thanks, Erik

I bought the annual subscription to Mozilla VPN and found that it wouldn't install. This Mac runs Sierra, version 10, I don't need VPN on my newer Mac. How do I submit for a refund? Thanks, Erik

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James
James
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On https://www.mozilla.org/products/vpn/download/ it says macOS 13.0 is the minimum to run.

https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn

Since Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

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