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"Incorrect password " response, but password is correct

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firefox.outnumber129
firefox.outnumber129

I am trying to setup a new phone to use the same account as an older one. I would like to be able to use either of them interchangeably. When I go to accounts.firefox.com aon the new phone and put in my email and password, the result is "incorrect password". I have checked, double-checked and triple-checked the details and they are correct. Old phone is a Pixel 7 pro and new one is Samsung Galaxy S26 Ultra.

I am trying to setup a new phone to use the same account as an older one. I would like to be able to use either of them interchangeably. When I go to accounts.firefox.com aon the new phone and put in my email and password, the result is "incorrect password". I have checked, double-checked and triple-checked the details and they are correct. Old phone is a Pixel 7 pro and new one is Samsung Galaxy S26 Ultra.

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Denys
Denys
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  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.