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Lost firefox data after password reset

  • 2 odpovede
  • 0 má tento problém
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  • Posledná odpoveď od Denys

prakhar18032000
prakhar18032000

I logged into my firefox account on my mobile to sync all the data from my PC. But I didn't remember the password and did not have access to my PC. So I reset my firefox password and that caused all data to be deleted like passwords and bookmarks. What can I do to recover that? Please help.

I logged into my firefox account on my mobile to sync all the data from my PC. But I didn't remember the password and did not have access to my PC. So I reset my firefox password and that caused all data to be deleted like passwords and bookmarks. What can I do to recover that? Please help.

Všetky odpovede (2)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

If you haven't used a recovery key, your data has been erased and there's not way to recover it. For more details, see How to change or reset your Mozilla account password.

If you used a recovery key, but still lost your data, please reach out to our dedicated support for Mozilla accounts.

Denys
Denys
  • Moderator
  • Top 10 Contributor

Please note, however, that you should still be able to access local data on your PC (and sync it again).

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