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Problem viewing images in OneDrive Photo

  • 6 odpovedí
  • 1 má tento problém
  • 53 zobrazení
  • Posledná odpoveď od Gene Minor

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Using Firefox--When I try to access the daily set of images that comes in an email representing memories for this day which is pulled from my Onedrive Photos, all I get is a dark blank screen with a subtle pulsing wave as if it is searching.

I get the same thing when I go directly to my OneDrive Photos and try to pull up the daily photos there.

However, changing browsers and using Google Chrome--I can view the images in the memory email as well as those on my OneDrive directly

What does Chrome do that Firefox is not?

I recently had another browser related issue on a different problem trying to register online with Directv which would not complete with Firefox but when I used Google Chrome instead of Firefox, it worked.

This made me wonder if the above OneDrive image problem might be browser issue. Sure enough, it was.

I really prefer Firefox and I do not want to have to go to Chrome.

Using Firefox--When I try to access the daily set of images that comes in an email representing memories for this day which is pulled from my Onedrive Photos, all I get is a dark blank screen with a subtle pulsing wave as if it is searching. I get the same thing when I go directly to my OneDrive Photos and try to pull up the daily photos there. However, changing browsers and using Google Chrome--I can view the images in the memory email as well as those on my OneDrive directly What does Chrome do that Firefox is not? I recently had another browser related issue on a different problem trying to register online with Directv which would not complete with Firefox but when I used Google Chrome instead of Firefox, it worked. This made me wonder if the above OneDrive image problem might be browser issue. Sure enough, it was. I really prefer Firefox and I do not want to have to go to Chrome.

Vybrané riešenie

Hi there,

The issue should be resolved now! Could you please update your Firefox to 144.0.2 and confirm (or not) the fix?

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Všetky odpovede (6)

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Hi,

That's a known issue tracked under bug 1987565. I'll keep you updated about the fix deployment.

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Hi,

The issue is currently fixed in Firefox 145, which is in Nightly. This version's release is scheduled for November 11, but I'll let you know in case the fix is deployed in one of the earlier versions.

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Hi again,

The issue should now be fixed in Firefox 144, which is in Beta. This version's release is scheduled for October 14.

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Hi there,

Unfortunately, the fix hasn't landed in Fx144 due to some technical reasons, but I'd expect it in one of the dot releases. I'll get back to you once it's deployed.

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Vybrané riešenie

Hi there,

The issue should be resolved now! Could you please update your Firefox to 144.0.2 and confirm (or not) the fix?

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I installed your latest version and it appears to have fixed the OneDrive photo viewing issue.

Thanks, Gene Minor

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