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I cannot log in to iCloud.com, even after popup block exception. Any suggestions?

  • 4 odpovede
  • 0 má tento problém
  • 92 zobrazení
  • Posledná odpoveď od Paul

johnson1738
johnson1738

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow access. After I approve, I get a 6-digit verification code on the iPhone. But no popup window appears on the Firefox tab, so I can enter the code. Any suggestions?

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow access. After I approve, I get a 6-digit verification code on the iPhone. But no popup window appears on the Firefox tab, so I can enter the code. Any suggestions?

Všetky odpovede (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

I'm able to log into mine. see screenshot if you feel it's a browser issue, show the issue so we can help. Have you tried with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

ykw76mqg9w
ykw76mqg9w

I haven’t tried troubleshooting mode but I will. However, I can login to iCloud.com in the Edge browser. I will also try to send you a screenshot.

johnson1738
johnson1738 Autor otázky

I just tried troubleshooting mode, which did not help to log in to iCloud.com. I have attached a screenshot. After attempting log in, Apple sends a 6 digit code. A window is supposed to pop up over the log in tab to allow input of the 6 digit code. That window never pops up.

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

What add-ons do you have installed in Firefox?