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on July 10th one hotmail account stopped opening and a message window appeared saying that authentication was OK but it wasn't able to connect.

johnsweetensen
johnsweetensen
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Hi, perhaps my problem is not that unusual, but I'm finding it a bit difficult to solve. I have three email accounts on Thunderbird, and all of them have exactly the same specifications. They are all @hotmail.com. They have the same server name (outlook.office365.com), same port number, same connection security, same authentication method (0Auth2) and same Imap default release code. Never had a problem. Then on July 10th just one of them stopped opening and a message window appeared saying that authentication was OK but it wasn't able to connect. The other two continue to open as before. Any idea on how to rectify this, please.

Hi, perhaps my problem is not that unusual, but I'm finding it a bit difficult to solve. I have three email accounts on Thunderbird, and all of them have exactly the same specifications. They are all @hotmail.com. They have the same server name (outlook.office365.com), same port number, same connection security, same authentication method (0Auth2) and same Imap default release code. Never had a problem. Then on July 10th just one of them stopped opening and a message window appeared saying that authentication was OK but it wasn't able to connect. The other two continue to open as before. Any idea on how to rectify this, please.

Upravil(a) Wayne Mery dňa

Všetky odpovede (3)

Yu5tiqX9og
Yu5tiqX9og
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If the error message is "User is authenticated but not connected", then the following links might be helpful:

1. POP, IMAP, and SMTP settings for Outlook.com https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

Quotation form the above link:

POP & IMAP access is disabled by default. See the section below on how to enable POP or IMAP access in Outlook.com.

Please see "Enable POP or IMAP access in Outlook.com" section in the above link.

2. User is authenticated but not connected https://learn.microsoft.com/en-us/answers/questions/4663904/user-is-authenticated-but-not-connected?orderby=oldest&page=2

Please see Anonymous's response at Jan 6, 2025, 11:12 PM, which is currently on the second page in the the above link.

Quotation form the above link:

3.1. To enable POP or IMAP access in outlook.com, you have to use computer, not mobile phone. If you use mobile phone, you will not see "Forwarding and IMAP" after selecting "Settings" > "Mail" in outlook.com.
Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
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johnsweetensen,

better now ??

mail.gill.raymond
mail.gill.raymond
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I have the same issue and allowing IMAP access didn't resolve the issue. I have Thunderbird set up on both desktop and mobile. On mobile, all accounts (3 gmail & 2 outlook) are syncing as expected, but on desktop I am having the same "user is authenticated but not connected" issue as OP.

Any further suggestions to fix?

Thanks in advance!

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