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Firefox on widows 11 sync can't be done

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James Paul
James Paul

My firefox windows shows problem in sign in and when I try to sign in then it says your account is locked due to security reason, I don't know why is that. My firefox ID is jamespaulsarkar@gmail.com

My firefox windows shows problem in sign in and when I try to sign in then it says your account is locked due to security reason, I don't know why is that. My firefox ID is jamespaulsarkar@gmail.com
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SuMo Bot
SuMo Bot

James,

Sorry to hear about your account. You should read this. https://support.mozilla.org/en-US/forums/contributors/717330?last=89179 https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys#w_change-your-recovery-key

It looks like Mozilla wants you to reset your password, but doing a password reset will erase your data.

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SuMo Bot
SuMo Bot

Do you have your data on another device?