my firfox was not working, so i uninstalled, then reinstalled, then when i logged in, none of my data on my account is back, bookmarks/passwords etc
I recently encountered an issue where Firefox stopped working properly, so I uninstalled and then reinstalled the browser. After reinstalling, I logged back into my Firefox account, but none of my data (such as bookmarks, saved passwords, history, etc.) has been restored.
It seems like my account is behaving like a brand new one
It seems like my account isn't syncing properly. Could you please help me recover my previous data?
Všetky odpovede (1)
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.