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On Mac OS 11.7.10. Firefox desktop no longer connects to the internet.

  • 4 odpovede
  • 0 má tento problém
  • 12 zobrazení
  • Posledná odpoveď od sheldon

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I'm using Mac OS 11.7.10. Firefox desktop no longer allows me to browse the internet. It just keeps spinning wheels. I've downloaded the newest version and it still crashes. What can I do?

I'm using Mac OS 11.7.10. Firefox desktop no longer allows me to browse the internet. It just keeps spinning wheels. I've downloaded the newest version and it still crashes. What can I do?

Všetky odpovede (4)

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So how are you able to post on Firefox browser forum? If it crashes where the error reporting to send or post here for those familiar with the browser to look at?

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I'm using a different browser. Firefox stalls and when I exit it crashes, every time. The crash window pops up, and I send it.

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I entered about:crashes in the address bar. It told me none of my crashes had been submitted. When I click to submit a previous crash, all it does is spin. If I quit, Firefox crashes.

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AdapterDeviceID: 0x162b AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:137.7.0,default-theme%40mozilla.org:1.4.1,addons-search-detection%40mozilla.com:2.0.0 AvailablePhysicalMemory: 130527232 AvailableSwapMemory: 1011351552 BackgroundTaskMode: 0 BuildID: 20250327043313 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1743876411 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 0 HeadlessMode: 0 InstallTime: 1743805987 LastInteractionDuration: 60 LastStartupWasCrash: 0 MacAvailableMemorySysctl: 60 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1743875938 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: Shutdown hanging at step AppShutdownNetTeardown. Something is blocking the main-thread. NimbusEnrollments: persist-search-term-rollout-phase-1:control-rollout,product-insight-telemetry-via-server-knobs-rollout-release:control-rollout,upgrade-spotlight-rollout:treatment,address-autofill-desktop-pref-release-rollout:enable-address-autofill,fpp-floating-point-protection-rollout:control,encrypted-client-hello-fallback-mechanism:control,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,us-review-checker-rollout-v3:treatment-a,us-rollout-compact-layout-thumbs-updown:rollout,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,long-term-holdback-2025h1-growth-desktop:delivery,fx-view-discoverability-2025-rollout:treatment-b,default-ui-experiment-logo-in-corner-rollout:logo-in-corner,certificate-transparency-desktop-rollout:certificate-transparency-enforced,fox-doodle-multi-action-cta-2025-rollout:treatment-a,ai-chatbot-rollout-in-the-old-sidebar:treatment-d,pdf-annotations-highlight-treatment-b-rollout:treatment-b,crlite-rollout:rollout,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,https-upgrades-fallback-time-bugfix:rollout,pdf-annotations-signatures-ab-experiment:control Notes: FP(D10-L1000-W0000000-T01) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 5509120 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 20942 ShutdownProgress: profile-change-net-teardown ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1743875938 SubmittedFrom: Client TelemetryClientId: 56559334-6da2-4565-8b45-ad6fde1a2ebc TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250327043313","version":"137.0","vendor":"Mozilla","displayVersion":"137.0","platformVersion":"137.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"pcount":2,"mcount":0,"ecount":0,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i5-5257U CPU @ 2.70GHz","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"20.6.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x162b","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1600,"defaultCSSScaleFactor":2,"contentsScaleFactor":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro12,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1743806018,"media.gmp-gmpopenh264.lastDownload":1743806018,"media.gmp-gmpopenh264.lastUpdate":1743806018,"media.gmp-widevinecdm.lastInstallStart":1743855036,"media.gmp-widevinecdm.lastDownload":1743806020,"media.gmp-widevinecdm.lastDownloadFailed":1743855405,"media.gmp-widevinecdm.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398862, errorCode: 2, reason: error","media.gmp-widevinecdm.lastUpdate":1743806021,"media.gmp-manager.lastCheck":1743855036,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"ddg","defaultSearchEngineData":{"loadPath":"[app]ddg","name":"DuckDuckGo","origin":"default","submissionURL":"https://duckduckgo.com/?t=ffab&q="}},"profile":{"creationDate":20182,"firstUseDate":20182},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"137.7.0","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20182,"updateDay":20182},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2025h1-growth-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"pdf-annotations-signatures-ab-experiment":{"branch":"control","type":"nimbus-nimbus"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"fpp-floating-point-protection-rollout":{"branch":"control","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"disable-ads-startup-cache":{"branch":"control","type":"nimbus-rollout"},"us-review-checker-rollout-v3":{"branch":"treatment-a","type":"nimbus-rollout"},"us-rollout-compact-layout-thumbs-updown":{"branch":"rollout","type":"nimbus-rollout"},"unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133":{"branch":"control","type":"nimbus-rollout"},"fx-view-discoverability-2025-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"default-ui-experiment-logo-in-corner-rollout":{"branch":"logo-in-corner","type":"nimbus-rollout"},"certificate-transparency-desktop-rollout":{"branch":"certificate-transparency-enforced","type":"nimbus-rollout"},"fox-doodle-multi-action-cta-2025-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"ai-chatbot-rollout-in-the-old-sidebar":{"branch":"treatment-d","type":"nimbus-rollout"},"pdf-annotations-highlight-treatment-b-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"crlite-rollout"

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