Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account
Hi,
I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.
However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.
Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .
Thanks and Regards
Všetky odpovede (7)
You could repost your extension using a new account (with an updated extension ID), but there's no simple way to notify users of the old version of the change.
Could you seek guidance from the AMO team over on: https://discourse.mozilla.org/c/add-ons/addons-mozilla-org/109
Oupsss.... Try to find a recovery key file on your disc. Do you recall creating it?
I don't know if this helps but I'm one of the extension's users. I noticed the extension stopped working a few weeks ago. Please, don't let this extension die.
For the Mozilla Account issues, you can try posting for help by ticket using https://support.mozilla.org/en-US/questions/new/mozilla-account/form
Hi, I hope a solution can be found as this is a very cool extension (thanks, srjjain1996). Just posting this as I couldn't find any other way of showing my interest and support (came here from the GitHub page and can't figure out a way to upvote the ticket). Thank you all
Came here from the github page. This was a very handy extension.Really want it back up and running again! [https://github.com/meetDeveloper/Dict.../issues|github]
This isn't something support forum volunteers can help with, beyond the earlier comments:
jscher2000 - Support Volunteer said
You could repost your extension using a new account (with an updated extension ID), but there's no simple way to notify users of the old version of the change. Could you seek guidance from the AMO team over on: https://discourse.mozilla.org/c/add-ons/addons-mozilla-org/109
TyDraniu said
Oupsss.... Try to find a recovery key file on your disc. Do you recall creating it?
James said
For the Mozilla Account issues, you can try posting for help by ticket using https://support.mozilla.org/en-US/questions/new/mozilla-account/form
For extension users who can tolerate some extra steps, you can use the Debugging feature to temporarily load an updated version of the extension, if it is available for download from Github somewhere in that repo. This is only good until you exit/quit Firefox, so it is a hassle if you don't keep Firefox open for at least the whole day.
(The development version will supersede the installed version during debugging, so you don't need to uninstall.)
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