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Account locked for security reasons

  • 4 odpovede
  • 19 má tento problém
  • 178 zobrazení
  • Posledná odpoveď od Abhirang Sharma

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My account got locked apparently for some reason. I can access it because it is connected to my gmail but if I want to activate two-factor authentication I am gonna have to get this sorted out. In a different article it was recommended to contact support but I didn't see any option to do that. Can anyone help?

My account got locked apparently for some reason. I can access it because it is connected to my gmail but if I want to activate two-factor authentication I am gonna have to get this sorted out. In a different article it was recommended to contact support but I didn't see any option to do that. Can anyone help?
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Všetky odpovede (4)

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Hi Abhirang, could you check the following article and see whether this matches up with the problem you're seeing:

My sign in was blocked for security reasons on Mozilla account

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jscher2000 - Support Volunteer said

Hi Abhirang, could you check the following article and see whether this matches up with the problem you're seeing: My sign in was blocked for security reasons on Mozilla account

Already saw it, didn't see any mail regarding that, nor did I see the contact support button.

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The Contact Support button links to a different part of this site (Mozilla Account instead of Firefox):

https://support.mozilla.org/questions/new/mozilla-account/form

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jscher2000 - Support Volunteer said

The Contact Support button links to a different part of this site (Mozilla Account instead of Firefox): https://support.mozilla.org/questions/new/mozilla-account/form

Thanks, will post an update when its resolved(hopefully soon).