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Firefox desktop brower on Mac not loading videos

Firefox Výkon a konektivita
Kiki odpovedal
zczd59sxx6
zczd59sxx6

Firefox won't load videos that other browsers will. Typically, when I load a page, there's a big blank spot where the embedded video should be -- where the video shows up on Chrome or Safari. I've tried clear the cashes and reloading Firefox, but the problem persists. For many reasons, I'd prefer to use Firefox, but if I can't fix this, I'll stop using it at all. Can anybody suggest ways to fix this?

Firefox won't load videos that other browsers will. Typically, when I load a page, there's a big blank spot where the embedded video should be -- where the video shows up on Chrome or Safari. I've tried clear the cashes and reloading Firefox, but the problem persists. For many reasons, I'd prefer to use Firefox, but if I can't fix this, I'll stop using it at all. Can anybody suggest ways to fix this?

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Kiki
Kiki
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Zamestnanci Mozilly

Hi there, would you please do the following steps to help our team troubleshoot the issue further?

  • Open a new tab and type in “about:logging” into the URL bar.
  • Set the logging preset to media playback.
  • Click on the Start Logging button.
  • Reproduce the bug (i.e. go to the web site that is broken for you, play the media and make the bug happen in the browser).
  • Click on the Stop Logging button when you finish capturing the bug. A new tab will open with the Firefox Profiler information.
  • Click on Upload Local profile in the top right corner of the Profiler page. Click the Upload button.
  • Share the profiler link with us. The link starts with https://share.firefox.dev.

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