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Challenge Phase Request for USB Security Key

  • 2 odpovede
  • 1 má tento problém
  • 16 zobrazení
  • Posledná odpoveď od living4godswill

living4godswill
living4godswill
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Hello,

I keep trying to use my plug in USB security key on bofa.com (for my Bank of America account log in MFA), but it keeps asking for a challenge phrase. I don't have any idea what this is. Can you help?

The request that pops up says:

'Making Sure It's You'

Please sign into "bankofamerica.com".

This request comes from the app "firefox.exe" by Mozilla Corporation.

Then has a blank line to enter 'Challenge Phrase'

    • I have no idea what this is. I do not recall setting up a "Challenge Phrase" on Windows or Firefox browser. Can you help me with this PLEASE?! I don't know what else to do!

I have tried several times to remove the security completely and re-add to the bofa.com website, I have tried to reset the security key itself back to factory.

Hello, I keep trying to use my plug in USB security key on bofa.com (for my Bank of America account log in MFA), but it keeps asking for a challenge phrase. I don't have any idea what this is. Can you help? The request that pops up says: ''''''Making Sure It's You'''''' Please sign into "bankofamerica.com". This request comes from the app "firefox.exe" by Mozilla Corporation. Then has a blank line to enter 'Challenge Phrase' **I have no idea what this is. I do not recall setting up a "Challenge Phrase" on Windows or Firefox browser. Can you help me with this PLEASE?! I don't know what else to do! I have tried several times to remove the security completely and re-add to the bofa.com website, I have tried to reset the security key itself back to factory.

Všetky odpovede (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

This does not sound like an issue with Firefox, but is something that the Bank of America support team should be able to help you with.

living4godswill
living4godswill Autor otázky
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B of A has no idea what it is. I've tried about 10 times thus far, hoping each time I get a new technician that actually knows something. But it clearly states that firefox.exe is asking for the challenge phrase. I have no idea on how to handle this or what to do next!