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From name not updated for incoming email

Thunderbird Iné
web.admin2 pridal odpoveď Pred 2 rokmi
web.admin2
web.admin2

I have a number of contacts where the email address reflects the person's position. Over time the person in this position has changed. Even though I have edited the contact to show the new person's name any incoming email still shows as from the old person.

For example Joe Blogs contact has email director@abc.com We receive lots of email in Thunderbird from Joe. The contact changes so that now Martha Jenkins now uses director@abc.com Now we receive emails from Martha but they still show as coming from Joe Blogs. There does not appear to be anything in the header that refers to Joe Blogs. The header only includes director@abc.com and Thunderbird somehow looks up old email and shows it as coming from Joe Blogs even though this is no longer true.

It is really annoying.

I hope I have explained this well enough.

Regards Drew

I have a number of contacts where the email address reflects the person's position. Over time the person in this position has changed. Even though I have edited the contact to show the new person's name any incoming email still shows as from the old person. For example Joe Blogs contact has email director@abc.com We receive lots of email in Thunderbird from Joe. The contact changes so that now Martha Jenkins now uses director@abc.com Now we receive emails from Martha but they still show as coming from Joe Blogs. There does not appear to be anything in the header that refers to Joe Blogs. The header only includes director@abc.com and Thunderbird somehow looks up old email and shows it as coming from Joe Blogs even though this is no longer true. It is really annoying. I hope I have explained this well enough. Regards Drew

Všetky odpovede (2)

sfhowes
sfhowes

Is Joe Blogs still present in any other address book, such as Collected Addresses?

web.admin2
web.admin2 Autor otázky

Vybrané riešenie

Oh this is one of those how could I be so stupid moments! I have been using the CardBook for so long I completely forgot the inbuilt address books.

So yes Joe Blogs is in another address book and yes this is the problem.

Thank you for the help. Drew