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Firefox crashes on KYB input

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  • Posledná odpoveď od Paul

julian.eley
julian.eley
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After downloading the latest update this morning in desperation, Firefox crashed on first character of the primary password again and again and again. This time, started new tab, tried to type L into the address line and Firefox crashed AGAIN. Eventually, I have found that if I open a new tab and input a character into the address bar, I get one of three results. a) I input L and an L appears. If that happens, I can go on to use Firefox. b) I input L and get a totally random character appear. Could be S, or £ or $ or something else. In which case, I can't use Firefox. c) Firefox crashes.


jscher2000 Collaborator

‎02-02-2023 10:13 AM

Whoa, that sounds really severe. When this happens, is the Mozilla Crash Reporter dialog coming up? If so, you can share your crash reports with Mozilla Support volunteers for feedback on what might be causing that. See: https://support.mozilla.org/kb/firefox-crashes-asking-support

Yes, this is the 6th attempt to start Firefox and keep it going beyond the first keystroke input. I keep restarting till it works. I do not do anything else except restart, then try to input a keystroke. I can copy and paste and all is well till I hit enter or some other keystroke. It sucks and the Firefox team must be getting mad at the crash reports. Taking out all the plugins didn't help, and neither did restart in safe mode. I just keep getting the same problem.

After downloading the latest update this morning in desperation, Firefox crashed on first character of the primary password again and again and again. This time, started new tab, tried to type L into the address line and Firefox crashed AGAIN. Eventually, I have found that if I open a new tab and input a character into the address bar, I get one of three results. a) I input L and an L appears. If that happens, I can go on to use Firefox. b) I input L and get a totally random character appear. Could be S, or £ or $ or something else. In which case, I can't use Firefox. c) Firefox crashes. jscher2000 Collaborator ‎02-02-2023 10:13 AM Whoa, that sounds really severe. When this happens, is the Mozilla Crash Reporter dialog coming up? If so, you can share your crash reports with Mozilla Support volunteers for feedback on what might be causing that. See: https://support.mozilla.org/kb/firefox-crashes-asking-support Yes, this is the 6th attempt to start Firefox and keep it going beyond the first keystroke input. I keep restarting till it works. I do not do anything else except restart, then try to input a keystroke. I can copy and paste and all is well till I hit enter or some other keystroke. It sucks and the Firefox team must be getting mad at the crash reports. Taking out all the plugins didn't help, and neither did restart in safe mode. I just keep getting the same problem.

Všetky odpovede (1)

Paul
Paul
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  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.