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Firefox keeps crashing

  • 2 odpovede
  • 1 má tento problém
  • 9 zobrazení
  • Posledná odpoveď od carolyn16

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Firefox keeps crashing on me but I can't find a report that shows an crashes. Has anyone else had this problem?

Firefox keeps crashing on me but I can't find a report that shows an crashes. Has anyone else had this problem?

Všetky odpovede (2)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Pomohla vám táto odpoveď?

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1654881264 1654111075 1653316258 1652883623 1651846793

I don't have text editor so I used notepad.

Pomohla vám táto odpoveď?

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