On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

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firefox bug

  • 2 odpovede
  • 1 má tento problém
  • 15 zobrazení
  • Posledná odpoveď od sjb77

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Good afternoon, when i open Firefox and i want to entre a website i am directly put on page telling me that it has crashed, what to do please ??

Good afternoon, when i open Firefox and i want to entre a website i am directly put on page telling me that it has crashed, what to do please ??

Všetky odpovede (2)

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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-1ebfd479-ae88-483c-9047-0ebcb0220621 bp-80d10c4b-6409-44d1-a190-31d6b0220621

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