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Reviving: "My buttons on menu bar not working - bookmarks, menu, downloads, etc." Topic

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The original topic is located here: https://support.mozilla.org/en-US/questions/1180429

Menu bar is there, just no response or opening when click on bookmark, menu etc. was what he reported and I have not only the same issue, but it is happening with ALL Mozilla browsers I have including Tor, Firefox and Waterfox. I cannot figure out why this is happening!

I did follow the suggestions within that topic but it was all I could find on Google. Apparently this is NOT something that has happened to many people. Below I have including some possibly relevant data. If something else is required, please ask and I will reply back. Thanks!


Windows 11 Pro x64, version 22H2, Active Development Branch, Pre-Release Version Dev (OS Build 22572.201) Product Name Windows 11 Pro Experience ms-resource:ProductPkgDisplayName 1000.22572.201.0 Features 64 Bit Edition, Terminal Services in Remote Admin Mode, Tablet PC Edition, Multiprocessor Free Edition Type Professional Kernel Version 10.0.22572.1 KernelBase Version 10.0.22572.1


Mozilla Firefox (x64 en-US) Version 98.0.1 Not Available Version 98.0.1 Original Filename firefox.exe Internal Name Firefox File Version 98.0.1 (98.0.1.8107) Product Version 98.0.1 (98.0.1.0) Comments Mozilla Firefox 98.0.1 (x64 en-US) Display Version 98.0.1 No Modify 1 No Repair 1

Mozilla Maintenance Service Version 98.0.1 Not Available Mozilla Thunderbird (x64 en-US) Version 91.7.0 Not Available Waterfox (x64 en-US) Version G4.0.8 Not Available

System Manufacturer Dell Inc. Inspiron 5400 AIO TPM 2.0 INTC Secure Boot State On 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Memory 16 GB Installed, 15.64 GB Total, 9070.77 MB Free Memory Load 43% Virtual Memory 18.01 GB Total, 6440.34 MB Free PageFile Size 2432 MB In use 67 MB Max used 98 MB Reserved Storage

The original topic is located here: https://support.mozilla.org/en-US/questions/1180429 Menu bar is there, just no response or opening when click on bookmark, menu etc. was what he reported and I have not only the same issue, but it is happening with ALL Mozilla browsers I have including Tor, Firefox and Waterfox. I cannot figure out why this is happening! I did follow the suggestions within that topic but it was all I could find on Google. Apparently this is NOT something that has happened to many people. Below I have including some possibly relevant data. If something else is required, please ask and I will reply back. Thanks! Windows 11 Pro x64, version 22H2, Active Development Branch, Pre-Release Version Dev (OS Build 22572.201) Product Name Windows 11 Pro Experience ms-resource:ProductPkgDisplayName 1000.22572.201.0 Features 64 Bit Edition, Terminal Services in Remote Admin Mode, Tablet PC Edition, Multiprocessor Free Edition Type Professional Kernel Version 10.0.22572.1 KernelBase Version 10.0.22572.1 Mozilla Firefox (x64 en-US) Version 98.0.1 Not Available Version 98.0.1 Original Filename firefox.exe Internal Name Firefox File Version 98.0.1 (98.0.1.8107) Product Version 98.0.1 (98.0.1.0) Comments Mozilla Firefox 98.0.1 (x64 en-US) Display Version 98.0.1 No Modify 1 No Repair 1 Mozilla Maintenance Service Version 98.0.1 Not Available Mozilla Thunderbird (x64 en-US) Version 91.7.0 Not Available Waterfox (x64 en-US) Version G4.0.8 Not Available '''System''' Manufacturer Dell Inc. Inspiron 5400 AIO TPM 2.0 INTC Secure Boot State On 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Memory 16 GB Installed, 15.64 GB Total, 9070.77 MB Free Memory Load 43% Virtual Memory 18.01 GB Total, 6440.34 MB Free PageFile Size 2432 MB In use 67 MB Max used 98 MB Reserved Storage

Všetky odpovede (5)

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Hi Paul, I haven't been following new issues on Windows 11, but let me ask some general questions.

(1) When did this problem start for you? For example, was version 97 okay on the same OS?

(2) If you resize the window (i.e., not maximized, not flush with the top of the screen), does it make any difference whether the Menu Bar responds to clicks?

(3) Do menus open if you use a hotkey such as Alt+B for Bookmarks? If so, are the menu items clickable or also dead?

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Paul Sybrandy said

...

jscher2000 said

Hi Paul, I haven't been following new issues on Windows 11, but let me ask some general questions. ...

Q. When did this problem start for you? A. It started only about a week ago. Thought it may have been last weeks Windows Dev update but the issue is also present with this weeks update and no one else has reported the issue. So to answer your question, yes 97 worked fine for me... as did this current version until a little over a week ago when this started.

Q. If you resize the window (i.e., not maximized, not flush with the top of the screen), does it make any difference whether the Menu Bar responds to clicks? A. Just tried it as I typically do have windows maximized at all times. Did not make a difference what the size of the window was at.

Q. Do menus open if you use a hotkey such as Alt+B for Bookmarks? If so, are the menu items clickable or also dead? A. Yes, the hotkeys do work but to get to the menu or settings, or downloads I have to type about:????? into the window to access it. Pain in the you know what. But yes, hot keys do work fine.

Thank you for your reply. If anything else comes to mind, please let me know.

Upravil(a) Paul Sybrandy dňa

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It's mysterious. Most programs no longer have top menu bars, so it's difficult to suggest non-Mozilla programs to test for comparison.

Paul Sybrandy said

Q. Do menus open if you use a hotkey such as Alt+B for Bookmarks? If so, are the menu items clickable or also dead? A. Yes, the hotkeys do work but to get to the menu or settings, or downloads I have to type about:????? into the window to access it. Pain in the you know what. But yes, hot keys do work fine.

Regarding other hotkeys, Alt+T followed by S opens the Settings page. Ctrl+J opens Downloads. See also: Keyboard shortcuts - Perform common Firefox tasks quickly.

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jscher2000 said

It's mysterious. Most programs no longer have top menu bars, so it's difficult to suggest non-Mozilla programs to test for comparison.

Paul Sybrandy said

Q. Do menus open if you use a hotkey such as Alt+B for Bookmarks? If so, are the menu items clickable or also dead? A. Yes, the hotkeys do work but to get to the menu or settings, or downloads I have to type about:????? into the window to access it. Pain in the you know what. But yes, hot keys do work fine.

Regarding other hotkeys, Alt+T followed by S opens the Settings page. Ctrl+J opens Downloads. See also: Keyboard shortcuts - Perform common Firefox tasks quickly.

You misunderstood me.... perhaps I explained it incorrectly. The "Alt" menu bar is fine. What I cannot access is the "humburger menu" menu that is located next to the extensions (plus the extensions themselves) I cannot click to get the menus there. Hope that better explains what I am going through.

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Oh, it's the main toolbar buttons that are not working.

Could you try disabling Firefox from using hardware acceleration? This is a potential workaround for incompatibilities between Firefox and your graphics card/chipset driver software. This article describes where to make that change: Firefox's performance settings. This will take effect the next time you exit Firefox and start it up again. Any difference?